Chase Bank

Worst customer service I ever received at any bank ever in my life. Tried to share my thoughts about the lack of customer service with the manager, she couldn’t care less about the horrible customer service. Never going to this branch again. Rude, rude, rude tellers! Shame on y’all!

I started coming to this Chase about 2 years ago. 99% of my visit are through the drive thru. I only went inside once, which was due to a lost credit card.
The drive thru is convenient as it is next door to the HEB I go to. Unfortunately it seems the time I go is the same time the sun shines on the screen. Yes, I am the one who puts the newspaper/​magazine over the screen so I can read it. There were a few times it was out of money or not working. Mostly it works and I am the only one in line.
The one time I went in, I was greeted at the reception desk in the front. She stated all reps were busy but if I could tell her my reason for visit she would put me on the list. Once I gave her the info, she plugged me into their computer. Surprise! I am a Private Client and went to the top of the wait list. Yes, all of my banking, investing, and credit cards are with Chase and it earns me privileges.
The Rep who worked to cancel my card and get me a new one on the stop was very helpful and pleasant. I would have been out of there under ten minutes but we ended up chatting about some of the Chase people we both knew.
I wouldn’t hesitate recommending them to anyone.

I have been banking with Chase Bank located on 1200 N Bell Blvd. Cedar Park, TX. for approximately 2 years. I own a small local business, which requires me to visit the branch almost daily to make deposits. This note is to extend my heartfelt appreciation for the outstanding customer service I receive every time I enter the bank. There are two incidences that I believe are particularly noteworthy.
Firstly, a few months ago there was a miscommunication over the phone with a Chase phone support person. This mistake ended up causing me over $ 600 and lots of frustration. I strongly believed that the Chase phone operator was at fault, thus I should get my money refunded. The person investigating the case disagreed and informed me that there would be no reimbursement. I spoke to the branch manager Laura Harmon about the matter and she «went to bat» for me. The Chase investigator later called me to say that the decision was reversed and that I will be getting my money back. This was a direct result of Laura’s commitment to excellence in customer service. Thank you!
Secondly, I’m a goofy customer that likes to walk or drive around with my parrot wherever I go. Today, I was delighted to find out that one of the bank tellers Linsey Werling purchased parrot cookies to give to my feathered friend whenever we stop bye. This uncommon act of generosity and thoughtfulness embodies the entire culture of this particular bank. Whatever magical happy potion you guys are sipping on, don’t stop!

If I could give negative stars I would. This place has got to be the lamest excuse for a financial institution. I went in to close my account and what should have been a ten minute ordeal turned into a 30 minute experience waiting for the ONE available banker to change the address of the person in front of me. Incompetence at it’s best! Between the nickel and diming fees and horrible customer service it was the best thirty minutes spent getting the h-​e-​double hockey sticks away from this place. RBFCU ALL THE WAY… Now that is a place that values their customers! Goodbye and Good Riddance Chase!

BAD BAD BAD experience with this particular Chase location.
If there were option for «no star» I would chose it.
I promised myself I would never step in their door step anymore.
I had $ 1300 check and requested $ 800 cash back, they said they could only give me $ 200 because of their bullshit policy. I told the teller that I’ve never had trouble doing same thing in other locations and I’ve never heard about that policy before.
I drove to my other bank (RBFCU) located next door, and they treat me like their family and honor my request.
Cheers to RBFCU! F*** Chase!