Cedar Park Regional Emergency Room

WARNING: STAY AWAY FROM HERE UNLESS ITS ABSOLUTELY SERIOUS!!!
I came in here late evening on a Saturday for a knee boil that had gotten infected. It was already draining and i just needed antibiotics.
I was here for about an hour
Saw the doctor for less than 15 minutes total
Got iv antibiotics
And they did an ultrasound, directives and prescription.
Everything was pretty standard except for the bills that have started to roll in
Er exam $ 653
Er services (adjusted) $ 2337
Ultrasound imaging $ 72
Total so far: $ 3062
Bottom line: unless you have amazing insurance this place will bankrupt you. Stay far away from here and go to urgent care on parmer instead unless you are seriously sick or injured. I regret coming here.

Never go to this emergency room! I was taken here on Sunday September 13, 2015 by my loving husband. I had been running fever and in bed since the Thursday before. We spent approximately 3 hours in the ER. I was given two bags of normal saline, labs were drawn, and a ua specimen given. The doctor insisted on a CT scan stating I could have appendicitis although there was no rebound tenderness. My husband asked if that was really necessary and asked how much would that cost? He had asked on every step of the treatment. What is this for what will it tell you? How much will it cost? He would get an answer on the first two questions but never on the the question of cost. The doctor is insistent on doing a CT scan and tells my husband that if it is appendicitis and it ruptures that I could die the doctor assures him that it is medically necessary but again has no idea of what the cost is. It is not appendicitis and labs come back I have a kidney infection and am given iV antibiotic, Tylenol and an injection for? Well we don’t know; (my husband even called after we returned home to ask what the shot had been for he had been out of the room when it was administered and could not get an answer the nurse pulled my records but said she did not see where an injection had been given.) The doctor says he wants to admit me to the hospital for my kidney infection. We declined he did not want to take no for an answer. There was a 10 minute discussion on how it would be best if I were admitted to the hospital for a couple of days. When my husband and I both said no to the admission he appealed to us one more time that I stay then just for 24 hour observation. Again we refused and were given a Rx for antibiotics for the infection and Naporsyn for pain. We are instructed to take antibiotics completely and to drink plenty of water. This past Friday I get a call from the collection department of the hospital (I have not yet received any statement in the mail). My 3 hour ER visit costs $ 15,000.00 dollars but they will give me a discount since I have no insurance of $ 6,000.00 dollars. Leaving me a $ 9,000.00 bill. That is $ 5,000 an hour discounted to 3,000 an hour. OUTRAGEOUS. This is the reason our healthcare system is so messed up. They would not even dream of billing an insurance company this ridiculous amount but they will an individual. Hospitals should not be able to arbitrarily charge such vastly different prices for the same procedures and treatments. There should be some sort of standard and they should be ASHAMED OF THEMSELVES for ordering large dollar tests that are not necessary. We pay our bills and I feel like they just tacked on an additional 12,000.00 onto my bill to pay their bills for this hospital that is full of empty beds!
R Willingham

Horrible. If you choose to be a nurse or a doctor at least pretend to care rather than siting on your cell phone at the nurses station.

— I would never recommend anyone to this ramshack joke of a medical facility, I was treated on July 7^th for a cervicogenic headache and Dr Delk was amazing & explained to not let it get so far outta control should it return, so I return in the middle of the night on the 25^th and the Dr on staff did minimum of everything & rushed me out then I had to return 8 hours later with yet another debilitating headache to be told I’m a low life trash drug addict, never before have I been trade SO poorly! Make the drive to another facility if you can make it! Not worth being treated as a second rate citizen or white trash as the last doctor stated.

I am unsure why this place received just low reviews. I was admitted quickly and professionally. The nurse was super informative but I also asked a lot of questions. The attending physician after my official check up, came in just to speak with me if everything was ok and if I was feeling better. I also asked him a lot of questions and he was very through.
I originally was very nervous coming here with all the reviews but it was totally a great hospital experience.

For the love of krikey, please go somewhere else… You’ll save yourself time and money!!! I took my kid here for a 2^nd degree topical burn. First off, this whole ‘Dell Children’s Hospital’ is just a fancy label so they can get you in the door and charge you out the nose. It is still a tiny intake hall and the same olé corridor of beds separated by sheets… nothing kid friendly about it. We were taken to one of the beds and the nurse put ICE wrapped in a wash rag on my kid’s burn!!! I think EVERY PARENT KNOWS YOU DO NOT PUT ICE ON A BURN!!! Thankfully at least when the actual doctor came in, she immediately took the ice away and said that was the absolute WRONG thing to do. From there, ALL the doctor did was snip a tiny piece of skin that had blistered (which wasn’t even necessary)…and put ointment and gauze on the burn and sent us packin. I later saw that this was billed as SURGERY!!! WTF? The entire cost was over $ 1000!!! To put ointment and gauze on… REALLY PEOPLE??? COMPLETE RIP OFF. To add insult to injury… I started receiving phone calls regularly before my bill was even DUE… like a freakin bill collector!!! NEVER AGAIN!

I call bogus on the ‘wait time’ billboards. Bring a blanket and warm clothes for a cold, LONG wait unless you are gushing blood. Limited options after 9:30pm, resulted in this visit. Will find alternatives for next ‘non-​emergency’ emergency. This is an excellent example of inefficient management and poor customer service. Instead of addressing patient frustrations, nursing staff called security to have upset family members removed from the hospital. Absolutely no compassion. Salt on the wound, so to speak, was having to shout personal information through a glass window prior to leaving. During the 4 hours of sitting in the vicinity, why wasn’t all of this information gathered sooner and in a private manner? NEVER EVER AGAIN

Nurse Benny has NO bedside manner. Even though it was a Tuesday night and there was literally NO ONE in the waiting room, he kicked me out of my room. My husband was not there to pick me up yet and I had only my bathrobe and pants, no shirt to wear because my husband was bringing it. Benny didn’t care about that. He told me to wait in the lobby. I was actually still in pain. Thanks a lot, Nurse @!@#)&(*.
I called the next day to speak to the supervisor/​head of ER (?) and was told they were not there but would be in the next day and would call me back. Well, it is now almost a month later and no one has called me back. I feel that I was treated as a drug seeker and subjected to (and billed for) unnecessary testing because of that, and will be filing a formal complaint.

Nope nope nope nope. Don’t even come here. They used to be great — very on top of their game 3 years ago. I don’t know if management changed or some such, but the downhill slide is TANGIBLE. I used to go to this ER all the time for my asthma, which would never react to home therapies. Over the last year, my wait time with a breathing emergency has increase by at least 15 mins. So I stopped going there for asthma, quite positively because if I go there in an emergency, they will sit there and let me die waiting to see a doctor. The staff is rude.
That brings me to the next infraction — I came in recently with back pain so tremendous I could not stop crying to catch my breath. I was screaming in agony, very much scaring the other patients. The staff, while I applaud their cool, calm collectedness, treated me like a freaking drug seeker or like I was faking. They just told me to be quiet. Then they forced me to stand before giving me any kind of attention, so I got to my knees — the best I could do. Still bawling my eyes out, I said, «I can’t.» The unfeeling robot of a ‘nurse’ told me that I was going to have to press harder with my legs to stand up. Oh, really? Thanks. At nearly 30 years old, I had never thought of involving my legs while standing. Revolutionary concept! (Also, they seemed to disregard the fact that I had a previously fracture vertebrate. Absolutely ignored that, and the fact that I could not feel my right leg below the knee.)
Aside from the lack of sympathy, I didn’t ever see the doctor they listed on my paperwork. (Like i said, I’ve been there before and I know what Dr. Robson looks like. This tiny blonde female was not Dr. Robson.) After 3 hours of waiting, I saw a head nurse, who told me I was having cramps from my period. Not sure how I would be having cramps from a uterus that was removed 6 years ago, but meh. This ER will be found criminally negligent one day, but I’m determined that it won’t be on me. I heard her BS and called an ambulance to take me to the closest hospital that was not this loony bin of people who don’t say hello but go on pretending to be healthcare providers. It is an embarrassment that my health insurance will still have to pay for their ridiculously lacking «treatment.»
Oh, the +1 star is because the guy who collects your insurance info is very smiley and sweet. He gets his own star.

On Jan 6, we brought my daughter in for an allergic reaction. We waited for 2 hours in the room and never saw a dr. The RN Kristin was rude and never even asked why we brought our baby daughter in. However we did Hear her and Dr. Varsaad sitting at the nurses station for 20 minutes chatting. After they finished chatting he went off shift. We then asked the RN when we would see the dr and she said she didn’t know but felt the need to defend the fact that the dr went off shift and said another dr would see saying that the drs switch areas every 3 hrs. Of course this upset us so we decided to leave. We asked the so called RN where the exit was and she literally showed us the door. Never asked us how the baby was or why we were leaving. I posted this earlier this week on FB and I see they deleted it. Guess they are trying to hide their horrible customer service.

Well my second visit in three weeks. This time for a biceps rupture .Same doctor who saw me for my eye when it filled with blood. I had Dr. Lyon who made a correct diagnosis on both my arm and eye confirmed by specialists the next day. She really knows her stuff and is a nice person to boot. The whole staff is very professional.
Well now I will be able to write a review of a Physical therapist.