The Home Depot

Guess the boss is off today. 20 minute wait for a return with only one checker on a Saturday afternoon. Two of the four self service registers down. Lots of staff looking like they don’t care.

Countertop Installation services.
DISASTER.
I recently contracted services through Home Depot for my recent countertop installation. From day 1, I was given misinformation. Customer service continually promises call backs and follow ups, but I promise you will be doing all of the follow ups. There were numerous times I would be promised a call back the NEXT morning, only to call back myself the next afternoon and be told «vendor» offices are now closed and they’ll try tomorrow. If that wasn’t the answer, the said employee would be off work for the day. Too many times to count. If you do not stay on top of the process, expect to be waiting months. The overall process from pay to install was 2 months. 2 months! You can imagine how frustrating that is, considering HD sure has their money in pockets.
My assumption when hiring HD was they would handle the process of contacting the installers, plumbing, etc. Not the case. There were numerous occasions that HD claimed to be waiting to «hear» back from their vendors. If you show any signs of frustrations, they’ll offer the phone number to the vendor so you may follow up and call yourself. Which I had to do numerous times because HD was unable to make any contact. Due to miscommunication, I was without a kitchen sink for 6 days!
I will say that the stone installer was very polite and efficient… if you were able to get someone to answer the phone.
The BBS plumbing, not so great. Their site says they’ll make appointments so you’re not waiting at home all day, but when you make an appointment not only will they not give you a time, you will not even be told a morning or afternoon slot! You’ll simply be told they’ll call an hour in advance. You can only imagine how difficult this is when planning time off work. In addition the the timing, their contractor left scratches in my kitchen floor. When I said something to the installer, he tried to argue that my floors were not wood and they were tile, so he couldn’t have scratched them. No sir, I’m pretty aware of the product I had installed in my home and it is in fact wood. Here it is a week later and the plumbing company has yet to follow up with me on the issue.
Summary: this was a complete waste of time. You pay for services that are not provided. I would suggest contracting your own installers, because you’re going to be the one making all of the follow up calls and appointments anyways. Save yourself some money.
HUGE disappointment. I asked numerous times how HD planned to correct the situation and never received a call back, not even after installation was complete.

Employee at the paint department provided quick service, except neglected to blow dry the paint on the lid. The paint got all over my daughters clothes. I told the lady at check out about it. Her answer was «he always dries the paint» and kept on scanning. Knowledgeable customer is hard to find at this store, but employees with bad attitudes is easy to find.

I had a bad overall experience (bad customer service, lies, unnecessary extra costs!!) after I ordered a microwave a few weeks ago at this location.
AWFUL CUSTOMER SERVICE: When we got to the appliances department, we approached the sales guy Chuck and he was very dismissive and uninterested in helping us. He wouldn’t look us in the eyes, and I think he pre-​judged us as low-​commission customers. (Side note: we were talking about shopping to replace a few other appliances, but we quickly changed our mind). Anyhow, Chuck perked up when he learned that we already had some high-​end brand appliances in our home.
LIES & PRICE GOUGING: After we chose a microwave, he told us that we were required to have an electrical pre-​check to see if our wiring could handle the new appliance, before we could even place the order. It was $ 70. Chuck said that we could apply that payment toward the cost of installation, so we agreed because we needed the microwave. We had the pre-​check and the technician who came to conduct it was surprised that he was called out to do it. I called the customer service number to inform them that the pre-​check had been completed, so that we could now schedule the install… The Home Depot rep couldn’t even find the order in the system (I gave her the order number and related details… it hadn’t even been placed!) so she recommended that I call the manager because something was fishy! We had to place the order again (after spending 2 hours in the store thinking that’s what we were doing?!?) and when they came to install the appliance they told us that we could not apply the pre-​check payment toward the install! Another $ 150.
I’ve never had an experience like this at any Home Depot, and I was infuriated at the end of this long, drawn out process, because I needed the microwave (I have a baby) and didn’t want anymore delays. I believe this sales guy Chuck took full advantage of our customer need and made up additional steps in the process to increase the total price of the sale and outright lied to secure the sale.
After all of that we ended up spending almost $ 600 for a replacement microwave! We WILL NOT be returning to that Home Depot, nor any other Home Depot. We were very loyal customers prior to this, but because of this experience and feeling like we were jerked around by a greedy a sales guy, Lowe’s has a whole family of new customers. It’s so unfortunate that customer loyalty means nothing. If that’s how you conduct business, Home Depot, then we aren’t the right customers for you.

Stuff to fix other stuff with if you need to fix stuff, glue lumber paint lights plumbing carpet plants bug spray also stuff to rent

This Home Depot has an employee wandering around asking info about water quality in your area, in exchange for a chance to win a gift card. If you give her your phone #, you will be bombarded with phone calls from Rainsoft/​Envirotech water treatment.
Here is one of the numbers that will call you… Google it.
972−647−4740.
I will not be going back to any Home Depot at all because of this tactic. We get assaulted with advertisements hundreds of times a day, only to have our local home improvement store sell our phone numbers for a profit.
Screw You Home Depot. You made 25 cents off my phone number, but lost a lifetime of home improvement purchases… and I love working on my house, and doing yard work.
And this problem is not only at the Cedar Hill, TX Home Depot. From what I’ve read online, this is being done across the nation.
Good job Home Depot.

I’ve been shopping here since my family started remodeling houses nearly 20 years ago. They have most everything we ever need, and if not, they always help us locate a store that does. The prices are reasonable, and they don’t fight us when we have to return or exchange products. Through the last few years, we see a new set of employees every few months. They sometimes are still learning and can’t always help, but they are very polite and they find someone who can. I wouldn’t recommend any other store.

This Home Depot is always a disappointment to me. I only go here when there’s no other option. On 3 separate occasions, I’ve seen tons of plants that are dying from neglect. It’s usually the inside plants, but this time it was both the inside and outside plants. The situation was so dire, I did the watering myself. I got a watering can, and watered all of the plants inside. That’s just unacceptable.
I was also looking for an organic weed and grass killer. The woman who worked in the garden center did not know anything about this basic gardening product. There was a gentleman in front of me who needed help finding a gardening item too. She couldn’t help him either. A supervisor was eventually called, and I did get the product, but something as simple as weed and grass killer should be on the radar of a gardening center employee. Thank God I didn’t have an actual gardening question.
I’m giving this 2 stars instead of 1, because the gentleman who eventually helped me find the grass killer, and the woman who worked at the self check out were both friendly and helpful. But by that time, it was too little too late.

been coming to the same location for a while now and I’m always impressed w/​the staff and their willingness to help out.
I always find what I came for — and they have quite the selection of everything for home and outdoor.
My garden wouldn’t look nearly as lovely without home depot! thanks :-)

Very nice, very clean, and the workers are helpful and friendly. I’ll be visiting this store many times in the future.

The staff is sooooo courteous and helpful! I do a lot of projects ranging from rewiring light fixtures to building raised gardens. The staff at the Cedar Hill Home Depot help me find the needed materials and frankly give me confidence. In fact they ask me to bring them a picture of the finished product. They’re absolutely GREAT!!!