AB&B Air Conditioning & Heating

Pertains to AB&B Austin number/​location.
Good work but poor customer service. Did work for us 3 years ago and service tech/​owner chastised my husband for us trying to bargain shop our AC repair. Regardless, I was happy with the work and thought it was a fair price so I called them again this afternoon when our conductor went out. We were on our way to San Antonio for an appointment that I couldn’t reschedule but we told the guy we would do our best to be home by 8 but that it might be a few minutes after. At first he was like I will be there at 8 then he said to call him when we got home. At 8 I called the main number and was told that «we didn’t commit» and that they were now booked tonight and tomorrow. I told the lady that answered the phone that we talked to the owner and he said to call when we got home. She reiterated that we didn’t confirm so she booked all of her techs. My husband then tried called to express his frustration at what happened since he was the one who had actually talked to the owner. He was hung up on the first time he called and was treated very rudely and constantly interrupted by the lady on his subsequent call. She tried to tell him that they didn’t want to come out because we had already said that we had someone out there to do the diagnostic and they felt we were shopping. This was not the case at all. We had a friend who is well educated on all types of electric devices help us over the phone to narrow down what the issue was so that we could ascertain whether it was something we could fix or not. This was explained to the owner but he obviously did not pay attention to what he was being told. So long story short, I would NEVER call this company again and I would not recommend them because of how we were treated by them. The poor customer service is inexcusable.

I love these guys. They are always on the spot, and have never failed to give same day service when needed. They are fast, effecieint, professional, friendly, and saved me a TON of money on my last air conditioning purchase when ‘the other guys’ were all set to rip me off. I can not recommend them enough, and encourage you to get a quote from them for any air conditioning or heating needs. This is a company that really cares about your satisfaction and not just how much money they can get out of you. They are a company I enjoy doing business with, and think you will also.

We had an office that was in the back of our house that really was hot and couldnt really be adjusted so I called Donna at AB&B to come out. We ended up replacing the complete system at the price of replacing just a room. There are companies out there that are all about the money and there are companies that care what your name is, Red was obsessed with our satisfaction and they went the extra mile to make sure we were happy. They showed up and got it done in a timely manner as expected. My office is perfect and my new system has been flawless~ Highly recommend!