Einstein Bros Bagels

The owner of this franchise should be ashamed. A bunch of bumbling space cadets working there. No leadership. Never going back in there. Ever.

What a disaster. I have contually given them a chance because they are so close to home but I would rather spend more money somewhere else than continue waste my time here. Staff are children, cannot seem to get an order correct, cheese when said NO cheese, scrambled eggs when I specifically said «I hate scrambled eggs, soggy bagels, wrong orders, wrong orders… did I mention they can’t get an order correct!

We like the idea of this place, and have never been to a different EinsteinBros location, but this particular spot doesn’t do very well. We find the employees are unmotivated young folks (we are only in our 30’s) that don’t enjoy their job and take no pride in anything done. The location isn’t very clean and is often out of very standard items. We keep coming back every few months since its in a convenient spot, but it always disappoints. This spot needs new management to breathe some life into it. Unless you have to have a bagel, eat somewhere else.

Came in on a Monday morning just before noon there were two customers three employees no one in line most of the bagels were out of stock it took at least 4 minutes before one of the employees came over to help when I asked if there were any more bagels coming out the response from the employee was it’ll be awhile I asked what was a while he said we’d have to put them in the oven needless to say I did leave without purchasing. This was my first time coming not a good impression

We were so excited when this location opened. Finally! An Einsteins in our little Cave Creek! Despite the fact I am giving them two stars, we do go there often because, well it’s Cave Creek and selection is low. The food is good but so often, they have run out of a certain bagel or muffin or something else on a Sunday morning as if, *shock* they may actually be busy on a Sunday morning! But the absolute worse thing is the fact that, not one time, nope, never have they once gotten our to go order right. I have to double check every order now and they always have to redo it.
One time, I was at the coffee bar filling my coffee when one of the girls was trying to get passed me so I let her through. I was the only one at the coffee bar but she chose THAT exact moment to remove all of the creamers without as much as an explanation. When I asked another girl, she replied «oh we must refill them every (however often)». BUT I AM STANDING RIGHt HERE! Another time, the «kids» were all doing their assigned jobs but no one was cashiering. After seeing the long line to pay was getting backed up, they all looked at me in horror when I asked who will get the register.
Part of the problem is that the kids who work there, always seem distracted by one another. Not sure what to do about this.

The bagels are awesome I recommend stopping in for lunch the people are nice

They were out of bagels by 10am, again. No bagels is a consistent theme. Call ahead or get a better bagel at Fry’s.

Where do I start. First off, I think this is my second review I have ever written in my years of using Unilocal so for me to actually take the time to write this should speak volumes in itself. I live around the corner maybe a quarter mile from here and have come here about a dozen times. There has not been one time I would say I left satisfied. Just so I can keep this review at a reasonable size I will talk about my last two visits. Both times they were out of the bagels I wanted (any kind of cheese related bagel), they did not have the broccoli and cheese soup (which they have only had one time in the dozen times I have gone). The last time I came here I asked for the broccoli cheese soup and the girl at the register said yes they do have it and was starting to prepare it, however shortly after she started and as I was about to pay, the gentleman who I assume is the manager asked me if I minded if the soup was two days expired since «it probably is still good anyway» as he put it. Naturally I denied to have them make it. Also they apparently don’t ever have it because «it is not ordered enough for them to bother making it» according to the gentleman. So that’s my food experience, no bagels of the pretty common types, no soups that they list on the menu (this also has happened with the chili), however when they do have the correct foods they are pretty good. So as for the service, a couple times it has been good (pleases and thank you’s) but most of the times I have been there the girls are usually busy discussing their frustrations with relationships at school, or listening to music, or complaining about having to work. Oh and one final aspect I almost forgot I once bought the extremely overpriced doggy bagel for my pup at home and she took one bite out of it and didn’t even finish it, and this dog will eat ANYTHING, she then threw up about two hours later (I can’t say for sure that it was because of the doggy bagel but I can only imagine how they could have became contaminated with something and the workers simply saying «it’s probably still good anyway».)
So that is my experience and the reason it gets one star. If disappointment and lack of selection are what you are looking for this location is the one for you! Otherwise most other Einstein locations are great, I really hope that they get the management figured out here soon for their own sake.

Love this location so much! The staff are always very friendly even when I walk in looking like a zombie and ask for something off menu. They have great customer service here!

I stop here almost every morning. Mainly cause I don’t like making my own breakfast. Now they can get busy at times but they always plug along and push to provide awesome customer service. Kudos to the two managers they have and their hard working staff!

Go to a different location. The girl that took my order didn’t speak to me one time! She had headphones in while taking my order and didn’t even ask if I wanted a receipt, she just walked away after I payed. Super rude

This is an overall review of the many times (not sure why) I come here. My wife and I life about 1mi from here and like to walk there on Sunday’s. She ordered a breakfast sandwich and it was OK, not worth the money.
We keep trying to give it a chance but why? There never seems to be any management there to show employees what to do etc.
Today at 8AM, trashcan overflowing. Did you not empty the day before. Two of the four coffee’s were empty. Really? Napkin dispenser empty. My wife told be the bathroom was horrible, nothing for parents to wipe their kids if needed, not enough TP and so on.
Come on Einstein’s, get it together. Ever since this placed opened here, it’s been a train wreck.

The bagels are good but service is not. I went in at noon to get a dozen bagels to eat at home. I wanted onion, garlic, and Asiago. They were out of all of these. I asked if they would make more and they refused. We headed out and one employee told me I should come in the morning. This is a bagel shop and they are open until 5 so shouldn’t you have a good variety of bagels available for at least most of your business hours? I went to the desert ridge location and they were also out but happily made more for me.

This place is a total train wreck. The kids are working hard and fast but not smart and efficiently. They screwed up my order and the guy in front of me. They did fix it but at the efficiency of a slow moving car crash. Sorry I’ll up my review on another visit

Staff is so young and not ready. Not sure if employment is a challenge in this area but all kids running the place. No smile and no common sense. Hope the owner turn things around quickly.

There were at least 6 people working and five customers in the store including me, however the place looked as if no one had bothered cleaning it since the day before. The coffee counter was filthy with spilled milk, sugar, straws, crumbs and other debris. All of the tables were dirty and when I asked one of them to please clean off the table for me, it took a long time because no one could find a rag to clean the tables with. In the meantime, they came to deliver the food and I said I was waiting for the table to be cleaned and the worker put the food on the dirty table. I was revolted and will never go into an Einstein Bros store again

YUK!
My husband brought home two breakfast bagels this morning. What a waste of money. Jack in the Box would have been better! Almost raw disgusting tasting bacon. Cheese on a «no cheese please». Soggy burnt edges bagels. Everything bagel tasteless and lacking almost everything! Not even sure the cheese is real. Don’t waste your money. This place needs management supervision. Don’t have a choice of zero stars. Check my garbage can… that is where you will find them.

My review is on EB bagels in general, they are just ok. A good bagel should be *firm* on the outside, and chewy on the inside. EB bagels are only slightly firm on the outside, and mushy in the inside. Go to Chicago (Kaufman’s) or NYC to see what I mean. So I can’t fault this location, but I guess they just play to the whims of the masses.
Second beef, (can’t post the real price) is *ridiculous* for a bagel. There can’t be twenty cents worth of labor, electricity, ingredients and overhead in that thing. Prices are just too high for what you get.
So bagels are meh, coffee is just ok, service is good, location is fine. Just nothing special or noteworthily here. Same as the one down the street.
Yawn.

The most disorganized mess of a crew I’ve seen. Total lack of leadership and accountability. I’m a frequent customer and it’s not getting any better. Don’t order anything special at all, they will surely miss what’s clearly displayed 2 feet in front of them and hand you an incorrect order without fail. It’s pretty pathetic and sad that a «franchise» could be operated so poorly when the majority of the guesswork in running a business has been removed for you. Cheers to the next 3 store managers!

Great service by all employees. They’re all so friendly and go out of their way to remember your name. It should be easy cause I’m a regular.
Food is so-​so, but what do you expect from a bagel. I haven’t had their sandwiches. I dig the iced coffees but make sure you specify «iced». It sometimes gets confused with ‘frozen’.