Rude Rude Rude staff. The other day I renewed my 3 month package… they ran my credit card and said I was good to go. The next time I was in they accused me of not paying and said I couldnt tan. I talked to the manage who squared things away and I thought it was all good… NOPE the front desk girl said I was not allowed to tan and was super rude to me… Instead of «making it right» and letting me tan or working something out, they let me walk away without apologizing for their screw up. Sorry if their employee upset a customer by messing up and then acting as if it were my fault. Terrible customer service. I walked out and went next door to executive tans — who treated me like a queen. And after reading the other reviews, I find it inappropriate how the owner responds extremely passive aggressively when the customer should be right.
Paul Z.
Place rating: 1 Franklin, MI
Staff can be very rude and holier than thou! I went in to tan. they told me I had no tans left. Interesting, since I had just bought a package. So. I went home, looked through my credit card statements and sure enough. there was a recent charge from the Palms. I was a pretty good customer. so why screw me out of tans. Mistake or on purpose? I’ve asked for my money back … I doubt I’ll ever hear from them.
K N.
Place rating: 1 Parker, CO
Was disappointed with the high prices here. For 7 minutes, almost $ 25(including tax) for the Hawaii for 7 minutes. Another competitor in Parker, for the same tanning bed, $ 8 for a single session. Will never go back to The Palms Tanning Resort! Way too expensive!
L L.
Place rating: 5 Castle Rock, CO
Very relaxing atmosphere. The employees were always friendly and I never had to wait to get into a room. Got a middle-of-the-road tanning package and the price was competitive. Nice location for me. The hours open are good, too. I had a question for the owner once & he was very helpful.
Kristin S.
Place rating: 5 Castle Rock, CO
Got my first mystic tan here. Very nice and clean facility. Love the atmosphere. Staff is also very friendly.
Kristen W.
Place rating: 4 Lone Tree, CO
When I want a beautiful glow without the skin damage I get a gorgeous spray tan called the«mystic tan». You can select light, medium or dark and I have to admit the dark is very cool. It makes you appear like you have been vacationing in the Hawaiian islands for a month. The only reason that it is a 4 star experience is the fact that you get the feeling you stepped into a carwash when you get the tan. The nozzles sweep up and down spraying a wet tanning shower allover. The end result justifies the slightly uncomfortable experience of being put through a human carwash. :-) The facility is attractive and relaxing with its Polynesian vibe. I love the mystic tan and the beautiful glow it gives you!