Triangle Aquatic Center

This is about the Warm water pool. I recently moved to the area and need to find a pool I can do my aquatic physical therapy in. This is not it.
The Good:
— The temperature is therapeutic at about 89 degrees
— It’s in a separate room so the surrounding area stays warm too which is necessary for PT
— The staff are friendly
The Bad:
— The depth of the pool is only 3.5 feet. This is way too low for PT and I’m only 5’7″
— The chlorine is so heavy that it BLEACHED MY BATHING SUIT even though I rinsed it as soon as I got home 15 minutes after I got out. It also turned the white parts of my mom’s suit yellow. Never wear anything but an old dingy suit to this pool. It seemed like the pool hadn’t been drained and refilled in years
— The sides of the pool had cracks, missing tiles, and scum build-​up.
The search continues.

I really, really want to love this place. The facility has the potential to be absolutely beautiful; however, in reality it is very poorly maintained.
The beautiful competition pool is rarely open for public swimming hours, instead the option for lap swimmers is an overly warm children’s activity pool which has a lot of dirt that has accumulated on the bottom. Almost without exception I get an ear infection when swimming in this pool. The competition pool is much cleaner but again there is almost no access.
The showers are shocking. After years, there are no shower heads on the showers. Most stalls are broken (water flow, curtains), so you have to try a few to get a functioning shower. The lock room is so humid that it is almost impossible to get dressed.
This facility was a huge investment, so why not put in the money/​effort to maintain it? Certainly there is enough tax money in Cary and if not the entrance fees are high enough to cover maintanance. The current state of the facility is really unacceptable and unhealthy, the management owes it to the community to do a better job.

For the amount of money they charge for monthly lap swimming, you’d think you’d be walking into an aquatic palace. No. The (women’s) locker rooms are filthy, showers don’t have heads and just sort of spray… Bathroom doors don’t work and/​or are often out of order. There is also not an adult/​kid locker room, so enjoy changing out in front of 8 year old girls… Kinda makes you feel like a creep. Not impressed, wish I would have just stayed at the Y, which is at least always spotless.

Really don’t recommend signing up for toddler classes. First, I didn’t really see any advancement in my daughters skills, it was just play time. Also, as others have said, absolutely no customer service here. I had two issues with our month long class — 1. It was advertised as taking place between certain dates with no indication that there was a «spring break» in the middle of one of the months (ie, we lost 2 classes that I expected we would have). 2. My daughter became very sick halfway through the month. I took her to one class because she was doing okay, but she clung to me the whole time. I missed 3 classes after that. I called about making them up and not only did the person who made the decisions never call me back (had someone at the front desk do it for her) but they apparently have an unknown rule that you have to miss half the classes and you can get a refund, no make ups allowed. Had I known that, I wouldn’t have bothered to drag her to the one when she was starting to not feel well. Oh and they also want a doctors note before they will refund, which I could have done if I had qualified because she was sick enough that we were constantly at the doctor’s offices.

This facility may be fine for swim lessons, HS swim meets, or Aqua aerobics, but for championship swim meets its the pits. Air quality on deck is horrible for the athletes due to poor ventilation. If you’re a spectator, don’t expect to see more than half of the pool unless you are lucky to have a front row seat. I can’t understand how NCHSAA State Championship meets are still held here when there is a much better facility that is more centrally located in Greensboro. Who cares if it costs $ 5 to park there. At least the whole experience is better.

The classes for toddlers have been really hit or miss. The first class we signed up for we had FOUR different instructors. For a six-​week class. It was ridiculous to the point that parents enrolled in the class complained and they gave us a credit towards a future class. The next class was a bit better but like others have mentioned, instructors don’t bother to learn the names of the kids or seem to particularly care about their job. It seems that this facility would benefit greatly from hiring a new manager for their classes and teach the high schoolers who are instructors what customer service actually means. I doubt we will be enrolling for a third class here.

If you want good communication –go somewhere else. You can call or email till your blue in the face and no one will return your call or email. Customer service is a big fat 0.
Now if you want a swim coach there are a few good ones-​as long as your paying them thats all they care about.
During a meet ice was spilled all over the floor and a kid slipped and hurt themselves right in front of life guards at office on pool deck. They didnt even bother to sweep it out of the way parents did and when it was brought to they’re attention it was like «oh» in a lazy manner.

We moved here from another state. At the previous location, the instructors learned the children’s names in the class and and actively taught swimming techniques as well as correcting the children during each lesson.
We were unfortunate to get an instructor by the name of Ashley. She spent most of the instruction period chatting with people near the pool and not observing the children in the lesson. She never got to know the kids’ names in the 6 week class either.
I cannot say that my child got an iota of instruction in the entire 6 weeks. By the end of the 5^th week, my wife sent an email to the director. From what I can tell, he took no corrective action with the instructor.
I am sure that are are good instructors at the TAC. Having worked with swim instructors over the years, I have just seen the worst.

The TAC is a great place to bring kids for swimming lessons especially in the off season when too cold to swim outside. Both my kids have taken classes there and have progressed in their swimming capabilities as a result. We have done oth infant and preschool classes.

My diving class and I spent a few sessions at Triangle Aquatic Center. At first I thought my Google Maps is messing with me again. How can there be a competition size swimming pool sitting right beside Cary Towne Center, and I have never seen it before? Well well, what do you know?! There is one!
«Excuse me? Where is the dive pool?» «Oh, it’s downstair to the right. You can take the elevator downstair too.» It will be fine and dandy if the elevator actually worked for me, but at this point I’m already used to carrying 30+ lbs of tank along with all the gears.
Good for them for keeping a competition level facility. The kiddies get their separate tiny knee-​high pool, inside their own soundproof room, and other splashers (not swimmers) get the regular size; only the swimmers (and us divers) with purpose get the speed lanes. This way I never had to worry about swimming the lane or on a dive ascend, someone decides to CANNNNONBALLLL~! on top of me.
Silly as it seem (to me,) but there are actually gym equipments inside the Aquatic Center as well. If I don’t already live across town on East Raleigh side, I might’ve considered being a regular here.

I would consider the aquatic center average. Through my job I take kids here on field trips, and they have a good time here especially because they get to swim in the off season. The lifeguards aren’t the greatest, the last time we went there one was actually sleeping. Like literally passed out. And they only come to each pool for fifteen minutes then rotate, so I don’t know how she even managed to fall asleep so fast. But if there was a kid actually drowning, she would have been no help. I did not find this very comforting, and would have really appreciated employees who were with it and doing their jobs.
There are three pools, one that is shallow for children who are weak swimmers, and two olympic sized lap pools. The lap pools are freezing, which is ok considering you should be creating body heat as you exercise. The small pool is much warmer but there is SO MUCH chlorine that it burns your eyes so bad. I had kids literally rubbing their eyes for the rest of the day, and I felt the same way. I understand that chemicals are needed to keep the pool clean but they could really tone it down a bit.