Total Wine & More

I love the prices at Total Wine but this location must have poor management because the staff is not helpful and the cashiers are surly. It’s as if everyone there hates their job. In a way I feel sorry for them. If I hated my job so much I would quit and work somewhere else. It’s a huge bummer because this location is convenient for me.

Service staff was really nice! They have a decent selection of cigars at a great price, considering that cigars are not their specialty. They have a great selection of wines, their local and craft beer selection is painfully limited, especially compared to other «Total Wine & More» stores in the chain. Overall it’s a good place though.

Although I try to support my local beer/​wine store as much as possible, Total Wine is just so good I keep going back. Although it is easy to get overwhelmed at such a huge store, managers at this location work incessantly to please customers, and the paper descriptions of staff favorites/​popular buys makes the store more navigatable. The convenient hours and an enormous selection of beers are also huge pluses.

With all of the locally-​owned craft/​specialty beer stores that have opened in the Triangle in the past several years, I find it a bit odd (yet awesome!) that Total Wine still has one of the best selections of beer in the area.
I’m not as much of a wine expert as I am of beer, yet I do have to say that I’ve never been disappointed with their wine selection, and the prices are lower than other stores on most items.

Having been here more than any single person should be allowed, I’m finding the quality of the place to be decreasing overall.
One awesome plus: They now have free WiFi.
So, their beer selection spends a lot of time being ridiculously picked over. They still have a lot of options, but I’ve noticed that a lot of their stuff is out of stock much of the time. Also, they’ve been slowly removing a lot of the sections they used to have for beer. A couple of the aisle ends are not filled with beer any more.
Another issue I have is that they have very little turnover in stock. The overwhelming majority of their stuff is there year-​round. Very little new stuff comes in. I’m motivated to try different things, and I’ve almost worked my way out of this place.
The staff are OK, but are hit-​and-​miss. Some times they are really helpful; other times, they are remarkably incompetent. And they seem to have a really hard time keeping the check-​out lanes filled with enough people. This is definitely going down-​hill from where it was 6-​months ago.

Very good selection of wines and beers. The staff is courteous and knowledgeable. It hasn’t been the same since Bernie left but for a good recommendation Veronica is your person. Knowledgeable, friendly and helpful without being pretentious.

I have mixed feelings about Total Wine. I much prefer to shop at the wonderful small locally owned wine shops in the area since I get such great personalized service and they are extremely helpful. Having said that, Total Wine does have a very good selection of both wines and beers, and their prices are decent. I’ll stop in here if I happen to be in Crossroads and need to grab a bottle of wine, or if there is a certain beer that I’m trying to find. If I am going out specifically to shop for wine though I will be heading to Apex Beverage Company or Great Grapes.
I did find today though that Total Wine has the best price that I’ve seen in the area for Veuve Cliqout Champagne, so I may have to come back for some more of that!

It would have been fine had the service been better. First time visiting this location. There was a group of workers standing around talking to each other and neither asked if I needed help. When I finally found what I was looking for on my own, I got to the check-​out and the young lady asked if I found everything ok (she never looked up at me nor did she ask it as if she really cared).I said no and said that I was looking for a certain wine… she gave me no response. Ask just told me my total and that was it. Definitely will not go to this location again.

They have it all here.

I’ve had mixed experiences from this place, but the latter definitely makes up for the former…
First the background info: Every year my department hosts a pig-​pickin’ featuring pork, hushpuppies, various potluck surprises from others, and the all-​important booze to get all of the scientists talking to each other.
The bad: Having been placed in charge of picking up the booze for this 20 hour marathon of an event (typically from 6am through 2am), I placed a reservation 3 weeks in advance for one keg each of Sam Adams’ Octoberfest (the good), Yuengling (the bad), and Miller Lite (the ugly). I arrived the morning of in order to put the kegs (somewhat hilariously I might add) into my small ’02 Saturn SL2. Taps and buckets were already delivered, just the booze please.
But there was one missing, my reserved keg of Sam Adams Octoberfest. That’s right. If it were the Yuengling, it could easily be replaced by some other readily accessible lager; the Miller Lite, we’d probably be better off banging our heads into the concrete anyways; but no, it was the beverage that implied the reason for the season! Our clever pun no longer worked (Porktoberfest, get it?!?)
Heartbroken I asked for an explanation, they had none but were apologetic. The pulled the form clearly indicating I was to receive those 3 kegs, they checked the order for the Octoberfest — someone had forgot to place it. I walked away in despair and ended up at College Beverage, who thankfully had several in stock (King of Kegs, indeed!)
What followed could best be described as several months of awkward avoidance. I tried to pretend not to notice her (note that I’m personifying the store as a female in the interests of both humor and my heterosexuality) every time I drove by to go to Dicks Sporting Goods and get a pair of sneakers, or Radio Shack for some nerd supplies. It was awkward, she had betrayed me and we were broken up. But like all true loves, I couldn’t stay away for very long. Looking at her in the desolation of winter I decided to give her another chance. What started with a few awkward attempts at reconciliation turned into a full-​fledged retail love story!
The Good: I ordered several kegs from them over the course of the next few months. I play on a hockey team, and naturally we like to drink. Every time I’ll put an order in and true-​to-​her-​word it’ll be there when I need to pick it up. This is to be expected of any retail shop, but at the following year’s Porktoberfest, they exceeded my expectations.
We had ordered only 2 kegs, expecting a drop in attendance due to the busy October schedule — Labatt Blue (my favorite) and the Octoberfest. Both were there for pickup as promised, and delivered for the event. I had to attend a wedding that afternoon and was bouncing around locations. Upon returning late that night, I noticed that the Labatt keg was barely touched (maybe ¼ empty). I asked my colleagues if there had been a problem and many reported that it «just didn’t taste right». Figuring ignorance of my favorite canadian pilsner I gave it a try. It wasn’t good, not terrible, but not good. Disappointed I packed up the keg and took it back with the empty Octoberfest the next day.
I greeted the manager and informed him of the situation, mainly to account for why the keg was still so heavy. He immediately offered a refund of the keg, no questions asked. I was impressed and took the refund. The next day I get a call from the same supervisor to inform me that a person from the distribution company came out to test the keg. It indeed had a leak, oxidizing its precious contents slowly over time changing its taste to a stale Miller-​quality. He offered his apologies once again. I was very impressed with both his honesty and desire to stand behind his product. Excellent work!

Let’s see, you could eat 11 Doritos chips for 140 calories. Or you could eat 2 candy cane Joe Joe’s cookies for 140 calories. How about a handful of potato chips? 150+ calories! Or if you’re a smart person, a nice glass of wine will run you about 100 calories with a lot of happiness and no trans fats in a single glass!
And that’s where Total Wine comes into play. While I loves my beer, it makes me feel like a blimp! Gin and tonics are great but better saved for the late evening. Wine is that wonderful all-​purpose adult beverage that goes great before dinner, during the meal or even afterwards!
Total Wine is a supermarket of vino with aisles of bottles categorized by type and region, along with some accessories. There’s plenty of notes on most bottles to give you some idea of what critics think and certainly, plenty of choices. And better yet, their prices are decent! My fave, Kim Crawford sauvignon blanc prices out at $ 12 regularly which is a great deal. And they’ve typically got some weekly specials and in-​store wine tastings for you oenophiles. Between Total Wine and Trader Joe’s I’ve pretty much got all my wine drinking needs covered. And you know what? Thousands of years of wine-​making mean that it’s hard to go wrong at either place, enjoy!

Boyfriend and I were visiting my parents in Raleigh. Being the wine lovers that we are, my mother mentioned this wine shop that she had never been to but looked «large». Well it is in fact large and like the previous reviewer had mentioned the shelves are full of all sorts of different wines. We ended up picking 6 bottles of wine (no we aren’t alcoholics haha) a couple of Reislings and some wines local to NC. The selection was great and we also enjoyed building our own six pack out of all the onesie beers that Total Wine had to offer. Would definitely go back.

Songwriter Tom Waits once famously said: «I’d rather have a bottle in front of me then a frontal lobotomy.» If you’re the kind of person who agrees with this kind of thinking, then you may just have found your new stomping grounds.
Total Wine is a sprawling building with shelves brimming with wines, champagnes, sparkling wines, and beers. I’ve never seen this kind of variety in a store before. There’s been nothing that I’ve gone out searching for that I haven’t been able to find. I’ve also been able to check out several unique brews from the «create your own six pack» section, and many of the beers I randomly checked out have become favorites of mine ever since. If you’re looking for something a little larger than a six pack, they sell kegs as well.
Well, what could be better then this huge amount of variety? The expertise found among the staff. I’ve had several great wine recommendations from staff at the store who simply asked what characteristics I most enjoyed. Based on my description of a full bodied, «jammy» red, I was recommended the Gascón Malbec, and I’ve been loving it ever since.
A most shop store, in my opinion, for everyone from the wine connoisseur to the clueless host/​hostess looking to pick up a bottle for a dinner party without being laughed out of town.