Carson Motorsports

Steve was the man. I just recently purchased a 2008 KTM 250sx. He was more than helpful. I’ve never owned my own 2 stroke before, so I wanted to make sure I had the right parts and everything. He got me all set up. Even showed me how to install some of my new parts. Steve also made sure I did it right. He treated me with respect and made me feel welcome. I will be coming back for sure. Some parts guys can speak down to you or make you feel dumb for not knowing what they are talking about. Not Steve, it was really refreshing to have some one care about their job and care about me has a customer. I’ve worked in customer service before. It’s not the easiest thing in the world to do.

Just picked up two new Huskys and it was as smooth as expected! Set up perfectly and priced accordingly!

I usually do food reviews on Unilocal,but I wanted to address one of the nasty grams that I read below.
First off, I have always been a Honda rider until a few years ago. I bought a couple bikes (KTM) from the shop and my current bike is a 2013 300 XC. I also have some 450x’s set up for BAJA.
Keith, Kevin and the tech guys set up the bike (300XC) nice and sent out the suspension to Stillwell performance. It is honestly the best bike I have ever owned.
The front desk guys do a great job of getting you what you need and helping you source parts and if they don’t have it they will find it.
To the guy who bought the barn yard sale, there are a couple of things in your story that just don’t jive. The main thing is who would buy a barn yard sale and not check the air filter? That is right up there with swinging a leg over the bike. Hopefully you did that.
Anyway, I’m sorry that your experience was so terrible. I have yet to experience anything remotely close to what you were discussing and trying to deface through your Unilocal review.
I think he (Service tech) was being kind in telling you 2 weeks, it took them five days to set up my bike with the parts and components and suspension that I wanted. So to go through a barn yard sale and make it Bitchen and rideable it’s going to take at least two weeks.
Personally I like the extra calls to check simple stuff and follow up to make sure that we are on the same page as what we had discussed. This is known in its simplest form as customer service. They do a great job on the front end (new stuff/​proper sourcing of replacement parts) and the back end (service).
I would recommend anyone Jonesing for a new bike or a service related need go to Carson Motor Sports. They are really good and solid on service. Be prepared to plan for major service (suspension /​motor) to take a little bit of time as they are slammed. Or buy their well stocked parts and handle it on your own.
Keep up the good work CMS.
See you in the Pine Nuts!
Braap!

Courtesy and respect always brought me back, just picked up my 3^rd bike…

I usually make few if any negative Unilocal reviews, but they way I was treated when I brought my 2005 KTM 450 SX in last week was outrageously unprofessional and very hostile by the end.
A little background, while doing a roofing job for a friend in Minden, I had just picked up this 450 SX Barn Find in Virginia City Highlands, and I was stoked. It had been sitting for 4 years and had not been started (thank god).
I stopped by just to inquire if they were available to show my Barn Find some love while I completed my roofing job.
The service guy Steve (the one with the Russian Mob Stars on his elbows), told me they could not do anything for me for two weeks.
So I tried to leave with my bike and the filters and fluids to do the work myself, but he sweet talked me into leaving for them to do, again he seemed like a nice guy.
I told him the whole back story on the bike, and I told him I wanted «every filter and fluid changed» before starting it, and that I wanted a full safety check on every system and bolt before I rode it. He seemed to understand the situation and the poor condition of the bike, so we unloaded it from my truck.
After we unloaded my truck he observed that «bikes tires were over 10 year old original factory tires.» And I said, «I know that’s what I have been telling you; this bike need to be completely gone through.» Again he seems to understand what the bike would need to bring it back to life.
Then he insisted I start it right there in the parking lot even though I told him the air filter and oil were bad and over 4 years old. He insisted and since it was already off my truck, I made my second mistake by listened to him. I should have loaded it back up and left.
Then when he wrote up my service order he began deleting some of the services that I had told him I absolutely wanted. He began debating me on the Air Filter replacement. He said that we should, «.. .only service it.» I told him «No, I want it replaced because it was rotten.»
He dropped the subject wrote up the order, and he told me he would call me on my cell phone if there were any additional service needs. I told him, I know there will be additional items like chain and sprockets, etc., so no worries just let me know what it needs.
The next evening, after riding my 500 EXC in the Pine Nuts, I got home, and there was a message from Steve that there were «more problems with my 450SX than we had discussed, and he wanted to send me a picture, but he wasn’t sure if this was my cell number he was calling.»
I thought WTF? I told him I don’t live in Nevada and this was my cell number. Yet no picture! And no VM information on the exact nature of the «new» problem!
No way to contact him or the shop 36 hours the shop was closed and also closed next day for Nevada Day.
So much for my cheap Barn Find! I was really bummed about my 450. It might be a basket case after all?
So I went to see Steve about the new problem at 9 am on Saturday.
Steve acted perturbed, «What are you doing here? Why didn’t you call me?»
I told him, «I couldn’t call you because you have been closed until about 5 minutes ago, so I dropped by to talk with you about the new problem with my bike.»
He showed me a closeup picture of a mouse nest, and just stared at me refusing to speak.
I told him, «What is that?» And he said nothing and just stared at me like I am stupid or something.
Then I said, «What’s going on? What ‘s the problem?»
Steve, said, «It’s obvious you need a new air filter a mouse made a nest out of it.»
«I told you over 3 time to replace the air filter. What are doing calling me like it’s a big issue and then not giving me any specific information?»
«I don’t do that he says; I didn’t want to confuse you by leaving a message about the air filter!»
Wow! I should have never trusted such an unprofessional, amateur Service Writer with my bike. This rookie made me start the bike and suck all that mouse, house garbage into my engine. What an idiot!
Needless-​to-​say, this situation just go lot worse from there. I got accused of «being cheap and trying to get a free air filter.»
While try to explain to the Operations Manager Kevin that I didn’t like the the poor communication from the shop. I got lectured on why the shop policy is not to leave specific details on voice mail. Now I have received emails from Keith Serpa the owner confirming this policy, «in order to save the shop time.»
While I was trying to work out the issues, Steve (unknown to me and the Operations Manger) took may 450 from the TECH area, and left it in the parking lot out-​of-​sight and unattended! Really?
When I tried to patch it up with Steve for any shortcomings on my part, so there would not be tension in the future should I need parts, Steve sulked, turned his back, tried to walk away like a school kid, and would not shake my hand and accept my apology until his boss Kevin asked him to.
Run away from this shop!

Great Shop!
Jon hooked up my son with a sweet pair of Moto pants at an excellent price. Thanks

I had a problem with my bike and was only travelling through Carson City. Kevin, Steve and all the people at Carson Motorsports gave 100% to get me going again. I could have never asked for the level of customer service that was provided. I would highly recommend you take your bike here to get sorted.

The whole team at CMS is great ! Kevin and crew go out of there way to make me smile and that’s all that matters. Cheers gentleman

You guys rock! We bring everything on two wheels here for expert service and repair. You’re always super helpful and the staff is great. Extra kudos to Kevin Templeton who always goes above and beyond for everything pertaining to off-​roading in Carson Valley. You support our clubs and you help out at any related event. Way to go!

Wow this place is deff where you wanna go great service really knowledgable and most of all the take care of there clients. Kevin fox always works on my bikes his great at everything he does just over all a great shop and that shop is always clean. So if you like great service and great prices go see Kevin and Kevin fox at Carson motor sports…

Great shop. Another dealer sold me tires for my Ducati, only to find out that they actually can’t mount them because they don’t have the tools — Parts and Service didn’t talk beforehand. When I found myself stuck downtown on my bike, with a set of tires and no way to mount them, Carson Motorsports saved the day and got me taken care of in no time. The mechanic was fast, eager to help and good to do business with. I know where I’ll be going from now on and I’m sure they’ll earn a fifth star.

Thanks to Keith, Kevin, & Craig for solving a KTM problem that I thought I would be stuck with. These guys know their business, and deliver what they say they will, when they say they will. I had my part off and back on my bike in three days and never missed a ride. They are a first rate dealership.

Just picked up their last 2013 500 EXC last week, easy & great purchasing experience here. Nice helpful guys, they will hook you up when you buy a bike from them. Great local shop, WELL stocked with Parts, Accessories, Gear, etc, & they are expanding! LOVE the 500EXC!!!

This is Dennis and Ziggy’s second store and a KTM dealership. Owners of Reno Motorsports, the guys have put together a store that’s as well merchandised and professionally run as the Reno store but is also an exclusive dealership for KTM. That’s a home run for our area. Just like Reno, the store is loaded with merchandise, has great help and you can buy a bike here! Much needed store for our area.