Capital Property Services

Like others have stated here, I wish I could give them ‘0’. Larry, Barbra & Cindy all come across as nice people when you meet them, however it does not take long to realize that they do not follow up on anything that they state that they will do. This seems to be the functioning motto of the company. As an owner, I was shocked to find that services that were supposed to be performed in the past (and we were billed for) were never completed. The annual walk through occurred 1 month before I actual saw the property, and Larry stated that there was only a broken screen that needed to be replaced. The reality was that there was so much damage to the home that the renter’s deposit did not cover the damages.
Look somewhere else for a property management company! Seriously.

Renters beware!!! You can pay an application fee and deposit on a rental and they continue to run advertisement, take applications and deposits on the same rental. I am sure this practice is illegal and is most definitely unethical. As application fees are non refundable (at $ 45 a pop) therefore they take a ton of applications for one rental then they pick a unlucky applicant and cash out on all of the others! Win win for them…

This business only received one star because it’s the lowest rating Unilocal will allow.
As a renter, stay away from this place. I will go into further details when I have time and will provide a copy of a letter and documentation I sent to this place when they tried to screw me over.
IMO Barbara has no integrity and is unethical. or she’s just plain ditzy!!. We even had a «no dogs» rule on our lease but when she inspected the WRONG house… she proceeded to tell my husband how «cute» our black Pomeranian was.
We don’t have a black Pom because she only saw this dog by inspecting the wrong home. She also failed to realize that there were no dogs allowed on our lease but seemed to «forget» this rule when she complimented us on the black Pom. So to anyone planning to use them to manage your home/​property, take this incident into account.
Oh but theres MUCH more, we reported leaks on our annual inspection and they were ignored… which eventually caused damage to the home. Then she tried to charge us for damages.
I work around a lot of shadiness, but IMO this place is one of the worst!!! Barbara and Larry have NO integrity. WATCH OUT!!! They are snakes!!!

Where to start…
Nice people if you, met them you would like them. I don’t think they go out of their way to create such bad service, they just don’t know any better.
I ended our agreement after around 3 months. I ended this agreement for several reasons which I will list in a minute. After I retook possession I posted an ad on craigslist. I immediately became overwhelmed with callers that wanted to rent or view this property I own. The callers stated that they had made several calls to this company and didn’t receive a return call. I can understand that some things fall through the cracks, but the crack here must be larger than most.
The reasons I ended my agreement is:
It took me 3 communications and around 1 month for this company to list my property for rent.
Calls I made to this company usually were returned in more than 24 hours, if at all.
I read online reviews about other people having problems with this company.
They sent me potential renters that I considered completely unqualified… and after I declined them they rented another property to them. (this made me lose any faith in their company)
After I ended our agreement I continued to have bad experiences. I had to call twice to receive a refund of my account balance. I learned that they had hired a carpet cleaner on a random basis. (this was literally 2.5 months after I had hired them) The carpet cleaner charged a higher than market rate, based on other properties I had recently had cleaned. In addition there was no evidence that the cleaner actually cleaned the carpets. I am telling you that I feel like the carpets were not cleaned and if they were its the worst job I have seen. There was literally debris in the middle of rooms and everywhere along walls. Maybe the carpet cleaners vacuum was broke?
Good news is after I took back over this property I rented to a highly qualified renter with very little effort. I am just glad to have this experience behind me!

If I could give more than 5 stars, I would! I’m not sure who these bad reviewers worked with because everyone we encountered at Capital Property, especially Barbara, was amazing. We’ve lived in several cities and always had so-​so experiences with our property managers. Not so here! Barbara, from day 1 of introducing herself to us, made us feel welcome to contact her, even giving us her personal email and cell phone number in case any problems arose. She addressed any issues we had within hours and maintenance was so quick. The house was in perfect condition when we moved in – Barbara even had them repaint the walls to a cream color to match our aesthetic more! We had a great experience with this company from touring the home to move-​in to move-​out. If you’re moving to the Carson City area, ignore these haters below and go with Capital Property! They will take great care of you and your home!
Bonus: If you have a pet, they are super pet-​friendly and Barbara even gave us the numbers of some great animal-​care resources! They won’t interrogate you about your animal endlessly like a lot of property managers. They even made sure the yard was fully secured for animals!

If I could give them a LOWER score, I would! AWEFUL DO NOT WASTE YOUR TIME!!!
Management is terrible, they make you think they are so helpful and then they show you who they truly are.
We had an animal that tore up the downstairs bathroom. SMALLEST BATHROOM YOUVE EVER SEEN, we understood we would have to pay for it but they more than DOUBLED what it should have been. We had been very concerned about it because we didn’t want to get ripped off and sure enough, we did. We made sure to do everything on the check list, deep cleaned, paid for the carpet cleaning and had called several times about the price of the floor. We were good tenants, though the management was not good from the minute we moved in. Our refrigerator broke three times, the washing machine twice.
I did however like the actual townhouse, it was cute and cozy for my husband and I.
Over all, DO NOT LIVE HERE.

Very rude and unhelpful. They promise one thing and then don’t deliver. They straight up lied and said that another person rented the house before us, but that was not the case.

From a renter’s perspective. They were slow to fix anything wrong with the house at move in, they said that there was no money for fixing the carpets or repainting the walls (how about the previous tendants security deposit?) and they were quick to charge you late fees on anything they could. Barbara would move moutains to make you happy when showing you properties, but that all changed once you signed a lease. Also, even after being told that the house was «perfect» at move out, I recieved a 67.00 «labor» fee for repairs. Repairs that as of today, are still not explained to me. I have met hustlers with better morals and work ethic. Do not Rent from this company! You will be sorry.

Very unhelpful. Lots of excuses. Terrible experience. We tried and tried to work with them but follow up was non existent. Money missing almost every month with little or no accounting. I would definitely not recommend them to manage your property.

After almost 3 years having them manage our property we have had nothing but issues, excuses, and inconsistent answers. Only stayed with them for so long as they did have a renter in there (who we found!) and we live a distance away. Would not recommend!!!