Lex Air Conditioning and Heating

So as it started to get cooler in Dallas we turn on the heat in the house and noticed that it wasn’t working properly because it was still cold… upon a quick Google search we found Lex air conditioning services and gave them a shot, unfortunately Our heating never got fixed they recommend everyone to change their furnace. Anthony even said that our pipes were too «narrow». They charged me close to $ 700 to replace the combustion motor and high limit switch. I called another guy today and he quickly fixed what was wrong without recommending me to change my furnace.
Beware these people just want your money. Go to someone else. I would give them no star if i could. They’re frauds. Not to mention when Anthony asked if I had a ladder I showed him where it was in the garage and he didn’t even bother putting it back. Poor ettiquettes. I am convinced that they gave themselves a high rating.

I am so glad you mentioned the BBB report, the fine Unilocal readers can read about how un professional, rude, and defensive you really are. You needn’t worry about my name, this is a true genuine, horrible, review of a horrible experience. I bet it is not that you have so few complaints, I bet you have so few customers. The «scratch» was way more than a scratch, let’s call it a huge dent with many scratches, and you lied about repairing it. The only way I was able to get you to repair it was to hold your payment hostage. Let’s just pretend it was a scratch as you claim, who cares? You did it and you should have fixed it. You should be embarrassed of yourself but I am sure you are not. I could go on and on about the bad experience. Let me be a bit clearer of the lie with the «scratch» — this is only one of the horrible experiences. As soon as I saw the damage I alerted Anthony — the system was not even hooked up yet so I could have, should have refused it all and wished you all well, but Anthony assured, assured me he could get the part in and replace it. Well a month went by, I called and emailed, and nothing, NO correspondence at all from you, so I disputed the credit card charge. It took 6 months, 6 months for you to realize I was not going to let this go. I was not going to pay 9k and look out my window at a huge dent and scratches. So Anthony of course lied, he said to me — well I ordered it but when you disputed the charge, I cancelled the order! What? That does not even make sense. If you «ordered» it and I was disputing ordering it why would you not say «Hey the part is ordered its in — yay» and we all move on with our lives. NO he lied, and finally after 6 months I got the part replaced.
That fellow Unilocalers is what happened. And again, this was only one of many issues with Anthony and Cory and Lex AC. You keep mentioning that the «scratch» did not affect functioning — I say again who cares? I bet everyone reading has fixed a door ding on their cars in spite of that door ding NOT affecting the functioning of the car. I bought a car a few years ago, there was a door ding on the car but the salesman said the dealership would repair it. Guess what? a week later I brought the car in, in 2 hours you could never tell there was a door ding. Amazing, and this was a car dealership. So car salesmen are now more trustworthy than you. And besides, how would YOU know that the «scratch» did not affect functioning? Neither you nor Anthony ever came back to inspect anything — do YOU know how the «scratch» got there? Because I was never told. Was the unit dropped? However it got there, could cause a problem in the future. Guess I will find out. *** Update to the BBB, I just read Lex’s final response on the BBB, trust me, it is a bad piece of fiction. The last sentence — reduced price? complete fiction. They offered NO reduced price. Please, I am paying for the unit all full price, they got their funding, finally after 7 months because they were forced to make the repair. Oh and I find it amusing how Anthony and Cory bragged on BBB about how the Credit card company saw their way and went in their favor The dispute was still active and open, but I did receive notice that the credit card company went in my favor. I knew I would be paying for the unit, but I did get a laugh out of that. *** What I am not laughing about is how I had to do all of this in the first place. Just a recap of what the OWNER of Lex is telling you — «we may mess up, but we expect you, the customer to accept and deal with it yourself. We will not hold ourselves accountable for anything, but we will work hard to defend ourselves and make our problem look like your problem. And if you just do not get in line you will have to fight us.» I recap that by saying I found another reputable AC company, and you can too. There are so many reputable choices.

Our AC went out on a Wednesday afternoon. I called Lex Air at about 4:30, and Anthony arrived around 30 minutes later. He looked at our system and gave us some options. We decided to go with a full system replacement. What made it a little more difficult is that a new unit wouldn’t fit where our current one was. (Thanks to the builders from the 80’s putting the AC on a small patch of grass between the house and driveway.) He then scheduled an electrician to move everything to the other side of the house as well.
On installation day, his crew was fantastic. Arriving EARLY, (after they called to make sure it was okay to do so), putting down plastic in the house, very friendly, and hard working. When they finished, Anthony arrived about 30 minutes later to inspect their work and made sure that I had a handle on the new digital thermostat (that links to an app on my iphone, how cool!).
One thing that I really liked was the fact that all communication that I had with the company after the first dispatch call was with Anthony (a Co-​Owner). I had to talk to 3 other people at another big company in town just to tell them we weren’t going with them! Overall I was very impressed with the service I received, and I know that they will take care of our needs in the future! Highly Recommend!

This is the BEST A/​C company we have ever used! In the heat of summer, they were able to come and repair our upstairs A/​C the same day that I called them. That is impressive, considering other companies had given me time estimates of 3 days to 2 weeks for a simple assessment of our unit. Lex A/​C was so busy that the owner came out and replaced our A/​C motor fan himself! That is customer service at its finest. He knew exactly what the problem was, and he was a very nice gentleman as well. He worked within our budget as well, which was another plus. I highly recommend him to anyone. You will not be disappointed!

We have had ac issues off and on over the past several years and had previously used some of the larger named companies. We decided to choose a smaller company and can not be more pleased with Lex Air. Our service call was handled quickly and professionally. We were notified 30 minutes prior to their arrival time and showed up for the original time we were promised. The issues was diagnosed on the spot and was serviced promptly and for a fair rate. They are a company we trust and will continue to use in the future.

Fantastic service! After another Company blew me off (promised tech would come ‘this afternoon” and no one showed even after three days of repeated calls and excuses), but Lex Air showed up within TWO HOURS of my initial call… AND, they fixed the problem… AND their rates were lower! Very professional and thorough. Will definitely use them for all future needs

After calling several Heating and Air companies in the area I was satisfied to find Corey and his team to be the most experienced and honest with Blue Ribbon close behind. The technician was able to diagnose and fix the issue where others weren’t saving me thousands in replacement costs. When it comes time to replace my unit, they’ll be the first I call.

Lex Air replaced my entire HVAC system — indoor blower, outdoor unit and thermostat and did a great job at a good price. They work with Trane systems, which are very highly rated. I appreciate that they were willing to work within my budget — they didn’t press me into buying more than I could afford or more than I needed. We made a decision to go with Lex Air and they were able to be there the next day and spent most of the day replacing the system. Anthony showed us how to program and use our cool new thermostat. I was very pleased with the quality of the work and the speed in which it was completed. Our new system is great and we’re looking forward to having a cool summer with lower electric bills. I would recommend Lex Air without hesitation.

I was having issues without HVAC and knew the time to replace was coming. We barely missed summer and got by during the winter with space heaters and high electric bills. With spring coming, we start the process of getting bids and attempt to bite the bullet. I received 7 quotes from reputable places. The big box boys: Home depot, Lowes, Sears and then some highly rated (BBB/Yelp/Angie’s List) places. I ultimately went with Lex based on previous recommendations and was highly impressed during the estimate appointment. ONLY LEX went into the attic to look at the duct work. None of the other sales associates did. They were only concerned with the sale of the equipment. I felt confident in Lex after that. Corey, did a load calculation to properly size the ducts and gave three different quotes with different models of Trane units. I went with the more efficient model avail and the install took two days. They replaced all the vents, ducts and boots. All new lines from the compressor to the air handler. They install a surge protector. ALL NEW. Since the system is really advance and ‘communicates’ — I couldn’t use my NEST any longer. The new t-​stat does have a 7 inch color screen, is wifi and has essentially the same functions and even pictures. Its pretty coo and simple to use. We even had the ‘clean effects’ air purifier installed which has helped with allergies and dust. They will come back out in spring and check that everything is OK. All in all, I am very pleased and would use them again. Check out the pics I posted. They did some serious work with what we were wanting.

Cory Contreras and Lex Air Conditioning are the best AC and Heating Service in the metroplex! They do superior work at a fair price, with honesty and integrity.

Thanks for the response. But I found it really sugar coated. I was not satisfied because you refused to come back and finish the job that u started. I did not ask u to do it for free. You insisted that the repair you did in my house is not garrenteed even though it was just within 30 days. I disputed the credit card charge because u did not even do the repair u claimed because the other company found out the pipe was completely clogged with stone! What you did was simply blowing some air through the pipe and walked away with money in the pocket, did not even care if it worked or not. Then you claimed that the customer was cheep and wanted free service. Honesty is real important in your business. I am not trying to ruin your business. Hopefully you really learned the lesson and treat your future customer well.

I don’t know anyone who looks forward to replacing a complete HVAC system. Well, our system went out and the only thing we had on our side was decent weather. We had some time to shop around to see who could offer us a decent price and work within our time frame.
Lex Air was our last of three quotes to come out. Anthony came out and looked everything over and presented us a detailed and professional proposal. It wasn’t the cheapest price, but it was the most thorough. Also, when clarification was requested and when we had questions — Anthony was extremely responsive and answered everything to our satisfaction.
Next was the installation. We were expecting a long process since the complete system new system needed to be installed and the old one needed to be removed. Lex Air sent us Oscar and Margarito. Both guys worked so hard all day — ALL DAY… from a little after 8 a.m. to almost 8 p.m. barely making time to take a lunch. When they left, there were small issues that we needed worked out and we were told that a tech would be sent out the next day. Due to some communication issues, the tech didn’t show up the next day, but ended up showing up a couple of days later.
That’s when we met John — the tech. John did the final check and made small fixes that we requested. He answered all our questions and stayed until everything was fixed and complete.
All and all our experience was fantastic with Lex Air from start to finish. The service we received far exceeded our expectations… not to mention the quality of the Trane system itself! We are looking forward to working with Lex Air Conditioning and Heating for years to come.

We recently revamped the A C system of our home and got an great price and installation from Lex Air. Their team of Ryan and Oscar who came to install the system did a thorough job and were very professional.

I am one happy customer! I left a voicemail at 5:15pm on a Friday and within 3 hours my problem was resolved! Mind you it’s 103 degrees today & the first company I called said they’d be out around midnight! Cory called me right back, told me it would take a few hours and then John called when he was on his way. John was great and explained what was wrong. Our home warranty just ended and I’m glad, Lex Services seems much more dependable!

I needed something quick to be completed in order to close on my house. I called then and Anthony was awesome to accommodate to my times on when I was available. I met someone up, and we experienced a slight issue that could have delayed things but Anthony got on the phone with the technician and explained what could be done to resolve it and everything works perfectly now. Thank you so much!

Anthony helped us install a new heater & air conditioner in our home in Carrollton, TX. They did a phenomenal job from begining to end. He came out for a consulation first and educated us on all the options, he was very knowledgeable about everything. They were verry straight forward with solutions to our needs and also staying with in our requested budget. The very next day they came and finished an entire new system and added vents to additional rooms. There were no surprises and everything is working great. I highly reccomend Lex Air Conditioning & Heating!

They caused some damage but are now trying to work things out to get it fixed.

I didn’t end up using their service, but Anthony was very helpful in answering questions about HVAC systems and what to expect with their service. Timing was the issue, I decided to go with another provider. I needed someone to replace a condenser unit on Saturday afternoon and they were booked until Monday, understandable.
For what its worth, they seem to be straight forward people and care about the long term business and customer satisfaction. Knowing they weren’t going to generate any revenue and still having the patience to work with the customer shows class.
I will keep them on my speed-​dial for any issues that may arise in the future.