I could not be happier with Honeybaked Ham right now. I ordered a meal to send to my brother for Christmas.(He just moved to Lynn, MA and was unable to come home for the holiday.) His order was delivered to the wrong address a street over, and the girl who received it returned it. I tried to reach them by email a couple of times with no response, so when I called today I was a little worried about what response I would get. The woman who assisted me was amazing. They were sold out of the original package that I ordered, but she got me set up with an even better package and added a dessert! Even though UPS was to blame for the mistake, I fell like Honeybaked went above and beyond to make sure they kept my business. At the beginning of the call I was ready to just get a refund and be done with it, but now I will use them every year!