DFW StoneWorks

Great company! Went above and beyond to make sure I got what I needed. Exceptional staff!

Found DFW StoneWorks at Allen Home & Garden Show. Job was completely paid for in March and over 90 days later have yet to get Ryan Morgan (owner) to view the job. Granite
installers didn’t polish a seam, another area is off level by 3/​8″ and is being propped up by a
piece of reclaimed wood that is screwed inside the cabinet. Backsplash crew didn’t have
the grout & Caulk to finish job so I bought myself. Paperwork shows is should have been
included in the installation price! The one and only time I managed to get Ryan on phone,
he promised to call me back within 3 days. Have not heard from him in over a month. Have tried to email, text and call Ryan to no avail. When I call the store I get no answer. I want to be reimbursed for supplies I purchased and for my granite install to be completed! I didn’t
pay for a 2^nd rate job. Be aware this company knows nothing about «Customer Service»

It’s took about 6 months to get the whole project done and still didn’t do it right. I had granite counter top and cabinet done for vanity area with laundry basket pull out. Laundry basket never get done after numerous contact. Finally the guy Ryan say that he have to order part in China. When it came Marissa called me told me it’s in new jersey 2 months after nobody come to finish the job. I called them ton of time as well texting and no response. Finally I use a different number then they pick up. The guy told me he thought it was done. How can you thought it was done when you never pick up the phone. He is the manager by the way. After the fact the facing he order in China came and suppose to have at the warehouse, but now it’s missing. So he came to finish the basket pullout without the facing. He used plywood from Lowes and a tiny basket that is not even half the size of the cabinet. The worse company ever. Please Be Careful

Made the mistake of making a payment for «Home show» special — but had a terrible time contacting for measuring, then decided to move and was unable to get this money back. Money paid and lost for absolutely nothing. What a deal for this company but not the consumer! Beware.