Benjamin Franklin Plumbing

From my contact with Benjamin Franklin Plumbing (Danny) until the actual plumber, Justin, came has been nothing but A#1. Justin was so professional and so nice, even to my barking dog. Thank you Danny and Justin! You have done so much for my faith in service workers. Susanne

Called them for quotes for my toilet leak. The prices are outrageous and way overpriced. Over $ 400 to fix a toilet leak. They are WAY overpriced. $ 320 to put a new fill valve and flapper in my toilet.
Flapper and supply also $ 320.

Called to ask about a quote to replace 2 fully functioning toilets. The man who answered the phone was very hard to understand. Slurred his speech and spoke like he was reading a script and did not care.
He told me he needed to send a tech to assess the situation for $ 79 then would schedule another trip to com back to install the toilets for an additional $ 79 charge on top of the price of work.
So I asked what if I buy toilets and you come out and install them. H refused to give me a price or even a ballpark.
After reading the other reviews I understand why they don’t even have a 3 star.

Their first plumber tried to over quote us without bother looking around the house to see what we have first.
We complained and ask for a second plumber and he was 3 hours late in the next appointment.
Beware, these guys overcharge and up sell things that are not needed.

Our main sewer backed up over the weekend. We tried to snake it ourselves but the blockage was out of reach of our 50′ snake. We hoped to hold off till Monday to call a local plumber to avoid the extra weekend charges, but a rain storm started filling our lines Saturday night to the point where the water in the toilets started to rise on their own.
So we decided to bite the bullet and call a ²⁴⁄₇ plumber. We looked up the first company that came to mind but their website was down and the phone number listed on the «maintenance page» went to a personal VM of somebody – !?
So we found Benjamin Franklin through a search engine and made the call at 2AM on a stormy Saturday night – we were relieved to reach a live pleasant person who sounded totally sharp and awake, and within an hour we had a plumber snaking our drain and scoping the problem with a camera – roots in the line! He got things going good enough to get us thru the weekend, but we opted to go for a repair ASAP. So he laid out the schedule of the job that would begin Monday morning thru Tuesday, including excavation, **permits**, repair, city inspection and backfill. (He was even at our place Sunday morning marking the job site so things could start first thing Monday!)
Everything went smoothly and exactly as expected – no surprises – we were very impressed! Everyone at the company were very communicative and reassuring throughout the job. They called us with updates and were available to answer any questions that came to mind. They were fast and did a great job.
They’re not inexpensive, but in our emergency situation we weren’t expecting it. I would absolutely recommend them to anyone who needs a plumber.
To have pleasant people at your service at 3am on a stormy Saturday night – WOW! Thank you!

I had a clogged kitchen sink and called another company. That rep attempted to run a snake through the pipe and after about 45 minutes decided that since he couldn’t clear it the pipe must be broken. I found that shocking since I had never had any issue with the drain before and no foundation issues. While that rep was writing up the estimate (over $ 11,000) to dig under the house and replace the pipe, I called Benjamin Franklin Plumbing to ask about getting a second opinion. She immediately sent out one of her plumbers. He made it to my house about 10 minutes after the first one left.
He worked on the clog and got the standing water to clear. He ran a video camera through the pipe and found a thick clog, he worked on the clog until it was completely cleared and ran the camera again through the pipe — no cracks and no broken pipe.

I had used Benjamin Franklin several times and the technicians seemed knowledgeable and friendly. I had some issues with my guest bathroom and they came out and gave me an estimate of $ 10,000 to fix it!!! You heard right. They told me it was all the trenching to go under my house and they would do the plumbing for free. What a SCAM. I had another plumbing company that I got from Angie’s List come out and they did all the replacement work and trenching for $ 3800.00. I would warn everyone against using Benjamin Franklin. Total scam.

They scheduled the appointment quickly and arrived within the time they specified. That is the only positive thing I can say. I had other estimates for the work I needed and they were four times more than that. When questioned the tech could not provide a plausible explanation. He wanted to increase the scope of work well beyond what the job called for. I will do everything to warn people not to utilize them.

I’ve been using them for quite some time, and had some very good experiences with them in the past.
Yesterday I noticed a very bad leek in a bathroom. Called and they had a spot from 1 – 3 today.
I got a call at 1230 saying they had to change the appointment to 3 – 5. That was wired, but fine.
It’s now 745 and still no plumber and no call. Only good news is that I’ll make some money on the deal.
For others who use the service– use coupons! They become very reasonable with the right coupon.

they are the highest priced-​quoted plumbing service i have ever dealt with! the techs are ok… but next time they try to rob someone, bring a gun!
my quote: replace a 50 gal gas water heater: $ 1649! really dude! to changed one kitchen standard faucet: $ 599. i was floored! these guys are absolutely a scam!!! the last straw was when i asked for the make and model of the water to be installed: they told me i would find out what it is when it shows up.
highway robbery! buyer beware all: Benjamin Franklin plumbing!
here is a great hint: purchase your water heater from a dealer; sears, home depot, lowes, locke supply and then go to red beacon dot com, a home depot contractor site like angies list, but free for the consumer got an awesome install bid of $ 200 from a lic master plumber, bonded and insured and a kick @$$ water heater for $ 400 from locke supply. 9 yr warranty. :) saved money… great service and i told ben to take a hike!
benjamin, you have no ethics… and you are a disgrace in the plumbing industry! shame on you!!!

Highly over-​priced and unprofessional!
I recently called this plumber out to do work on my rent house because our regular plumber was booked. At first the seemed great. But then it got awful.
I should first tell you that their prices are more than double what any other plumber charges. Not an exaggeration. They quoted me $ 503 just to snake the house from the roof. I have had this done before and didn’t pay anywhere near that. I was so shocked I called the company before agreeing to pay. I also called 3 other plumbers to get quotes for comparison. The 3 other quotes ranged from $ 117 to $ 189 for the exact same service.
I tried to reason with the guy at the main office and ask him why the prices were so high. Finally I agreed to pay ONLY because my renters were short on time and I didn’t want to make them wait for another plumber. At that point the service manager told me, «I don’t think it’s in our best address to service this house since you seem to be upset about the price». I couldn’t believe it. I told him, again that it was fine and I would just pay it. He refused and told me they wouldn’t do it.
So, I am just warning you. Double the price and unprofessional. When I called another plumber, they were not surprised to hear that Ben Franklin charged that much. They just laughed and said «Yeah, we have heard».
Good luck and fair warning.

Save your hard earned dollars and run away from this company. If I could give this service a ½ star I would. This was the second time working with Benjamin Franklin Plumbing. First time was great this time it was absolutely awful, Gross overcharge of service. The man was here for 30 minutes to include writing up the bill. He ran an auger down one shower drain $ 199. The bathtub next to the drain he removed the stopper and pulled hair out — took a couple minutes. The charge for for that was $ 108. With a $ 59 service call the ½ hour cost $ 362. Ridiculous. DO NOT USE THIS SERVICE, EVER! BIGGEST RIP OFF EVER. PRICING RIDICULOUS.

I have used Ben Franklin Plumbing in the past year or 2 and am exceptionally pleased with the service you have provided. I must give a special thanks to Jeff Logan who was the service technician who has helped me every time and am so grateful for his expertise, his integrity in how he has dealt with my plumbing problems, his taking the time to explain, in detail, the source of my plumbing problems and the best approach to fixing them. I would recommend Jeff Larson and Ben Franklin to anyone! In fact, I just did recommend you both to my daughter!

Of course, just another big business commercial fix-​it company that’s out for your money. At least we only wasted $ 60 for the guy to come out instead of $ 850 he wanted us to pay for repairs. We later went with an individual (should have done this in the first place but it was an emergency & we were stuck) & he just needed to fix a few small things, cost was only $ 300.
Only good thing is that the dude was on time. That’s their big thing in the commercials, that they are the «punctual plumbers.» I’ll give em that, but I would rather have an honest late plumber then these people! Plumber barely spoke English too. ‘Ol Ben just wants to find more «problems» in your house to fix. They even have a program where you pay some yearly fee & they come out for inspections & give you a discount on repairs LOL biggest load of crap ever. «If it ain’t broke, don’t fix it» is NOT their motto!!!:-X OHH, what’s that I hear… Ben Frank rolling in his grave out of disgust of this company using his good name!

Just like Martin B., they tried to pull the same thing on my grandmother. She called out Ben Franklin plumbing because she had a leak under her sink, and when the repair man came to her house he told her that the leak was caused by her in-​sink disposal, that she required a «special all-​stainless» replacement, and that it would cost $ 700 to install. Thank gosh she didn’t have the guy do the work, because my uncle went to her house the next day and it turns out that the connection under the sink had just come a little loose and all he had to do was tighten it with his hand. Problem fixed within 30 seconds.
I thought it might just have been a bad plumber trying to take advantage of an old lady, but it appears that they’re still up to their old tricks.
Stay away from Ben Franklin Plumbing!!!

Thyey installed 2 tankless water heaters at the house. Work was as smooth as expected in a 60 year old house. Many gas leaks, all repaired AND they stood by their estimate. So now I’m safe from gas leaks under the house and my utilities should be lower.