DeSitter Flooring

I had DeSitter Flooring install a small carpet in a bedroom. They came and gave me an estimate on the same day I visited the very nice showroom. The installers were friendly, professional and very knowledgeable and they were prompt! I highly recommend DeSitter’s and look forward to their move to their new location in Glen Ellyn.

I’m saying what was already said a couple of times. The sales associate was really nice and helpful. However, their prices are outrageous

I had a good experience with DeSitter; not great, just good. Paul, the carpet salesman, was quite nice and never pushy. He let me browse and choose what I wanted, along with answering questions I had.
I set a date for my installation and sent two follow up emails with questions about the installation. I received a response to one email (from someone other than Paul) with an answer that was not fully complete. The second email was never even responded to.
The guy who came to measure my house was quick and efficient, albeit with a big scowl on his face and barely a hello.
The installers were the most positive part of my whole experience. They showed up on time, worked hard, and were done by 2:00, which was earlier than projected. They were the nicest crew.
I love my new carpet. It is high quality and lush. It cleans up beautifully.
It would have been nice customer service to receive a follow up email or phone call from DeSitter about how I liked my carpet. Maybe $ 6000 is a small order for them, but it was a big investment for me. It would have been nice for them to follow up and see if I was happy with my purchase.
I probably won’t use them again, even though I am very pleased with my carpeting. If I’m going to make that kind of investment again, I’d rather give my money to someone who seems to appreciate my business.

Super nice sales consultants. But I have to agree with another reviewer that their prices are really high. I needed to replace the carpet in my back stairwell. And I asked for a quote on two of their in stock colors for commercial grade carpet, a plain dark brown and a more attractive multicolor pattern: $ 420 and $ 500. He explained most of the cost is in the labor. Went down the street to another dealer and the quote for something comparable to the multicolor pattern was $ 300. So that’s a $ 200 savings on a very small job. If you’re doing a larger job, I would definitely shop around and get several quotes, since labor seems to be a huge component in the price.

DeSitter Flooring is a prime example of why I prefer supporting independently owned businesses. Steve DeSitter is a class act who employs similarly honest, kind, and hard working people.
I’ve had both hardwood and carpet installed in my new home, and with Joanne Voll’s help, I couldn’t be more please with the results. She helped me sift through many samples, and even pushed my comfort zone with color selections. I am so glad I followed her design advice! Our house is truly now a home.
My husband and I also have a rental unit that needed new carpeting in the bedrooms. Sure, I could have called one of the big box stores, but by dialing DeSitter and working with Joanne, my new flooring will be installed next week at a price I am thoroughly happy with.
One thing I will say that especially impresses me about the showroom is how kind and respectful all of the sales consultants are. I needed to stop by with my deposit check on a day Joanne was off, and Paul so kindly helped me as if I were his client. This is not a common occurrence at other similar businesses, which I believe speaks volumes about the DeSitter brand.

My mom got carpet done with these guys and everything came out very good. I’m not sure why people are saying they are overpriced since they where cheaper than my other estimates. I took away 1 star because they are closed on Mondays (my day off) but overall i would use them again.

I had a really bad experience when we carpeted our family room several years ago, so I was very cautious and skeptical when we needed to replace our bedrooms. I decided to check out DeSitter, after a neighbor had said she used them and had been very pleased. Paul was wonderful during the whole process. Great selection, good prices AND the installers were professional and showed up when they said they would!!! We will definitely use them again in the future and recommend them to friends.

CRAZY OVER PRICED! Go elsewhere!
We had previously used DeSitter when we needed a runner for our stairway. They were reasonably helpful and the installers did a nice job.
HOWEVER, when we purchased a new home in the area and needed several rooms of carpet we had a much different experience. The sales staff were terrible about returning phone calls and were not sensitive to our schedule and the need to get carpet installed before our move. It felt like buying my first used car back in the 80s.
More troubling was that the carpet was way overpriced. Given how much carpet we were purchasing we asked for some amount of discount. We also asked for some kind of discount for paying cash up front. They were unwilling to give any meaningful discount for an entire house of carpet.
FINALLY, WE WENT TO GEORGIA CARPETS IN WOODRIDGE AND GOT THE EXACT SAME CARPET FOR ABOUT 30% LESS! In addition the standard pad at Georgia Carpets was the expensive upgrade at DeSitter.
We have since told the story to several people and heard a number of similar stories from people. Do yourself a favor and go somewhere else.