Cabinets and Granite Direct

This is the third company we tried. The attention to detail, making sure everything was right and the respect of my home when the installers came was exactly what we hoped for. We are very satisfied and will recommend to friends and family!

For all my fellow contractors… Select Cabinets and Granite direct in Carol Stream!!! You must sit down with Sherry Anderson for your cabinet and granite needs! Phenomenal lady who will bend over backwards for you and your customers!
Dennis Faillo
Leads Construction
PS … All you do it yourselfers…
Same apply to you

I’ve been thinking of remodeling my kitchen for at least 10 years. The process started by sitting down at Lowe’s with one of their kitchen designers and getting a free layout and cabinet estimate. Over the next 10 years I took that Lowe’s layout to no less than a dozen cabinet companies to get their pricing. The pricing always came in around $ 10,000+ (except for one importer who sold cheap, rather than good cabinets in a limited number of styles and colors. None of which we liked.)
Then a month ago, driving north on Gary avenue in Carol Stream I just happened to spot this place and thought I’d try again to price out the Lowe’s design because we were now ready to do something. I went into the place and immediately started walking around. I didn’t wait for a sales person because I wasn’t sure if I’d like the place and didn’t want some fast-​talking salesman to start accosting me for my business. I’d looked for a few minutes before I was approached by Jim, a pleasant older gentleman. He was nice so I told him what I was looking for and we casually discussed a few options. I told him I had the Lowe’s kitchen design and he said he’d be happy to price it out with the cabinets I liked (he didn’t want to see their pricing). I emailed him the design minus the prices and he came back with some design drawings. We talked some more over email and I asked him to stop by my house to see my kitchen. He did and we had a great conversation and we got ideas for other ways to do the kitchen. After looking at the kitchen, Jim put together everything we liked, added in the monthly manufacturer promotions, and ended up THOUSANDS less than any other quality cabinet place. So today we visited the showroom to go over every part of the cabinet order before putting down a deposit. After all was said and done, even after we added many pullout drawers, did some upgrading and getting some trim pieces (not on the original Lowe’s design), he beat my 10 year old barebones Lowe’s kitchen design price by over $ 1,500! I can’t recommend Jim and this place strongly enough. (I’ll let you know if things don’t go smoothly once we receive the cabinets.)

This store is a complete joke! I was in their last week and I cannot believe the way I was treated there! I walked in and was not greeted at all. When I went up to ask for help the young girl in their simply said «what do you need?» With a very unpleasant face, wow just WOW! I decided to just look around a bit with no help. Not a single person came up to me to help me the entire hour I was in their. As I finally was heading out the door a young man came out from the warehouse with glasses and asked if any of the sales associates had helped me. I explained what happened and he apologized for the lack of customer service and asked if I would like to speak to the general manager, I respectfully declined and thanked him for being the only one to help me. I came in ready to purchase cabinets and countertops for a 5 story condominium building from here after being referred to this company, after going their and telling a few associates of mine about my experience, they went in only to experience the same horrendous service I received. I highly DON’T reccomend Cabinets & Granite Direct to anyone.

Yikes! It has been a while since I’ve experienced such terrible customer service from an employee outside of the food or retail environment. I work in the real estate industry and own investment/​rental property so I’m pretty well versed in the process and know the industry standard when it comes to customer relations in the field of home renovation services and materials. I went in to get an estimate on granite countertops on one of my rental properties. I had decided to stop in since this particular establishment as it is relatively new in our area. I was prepared with a detailed floor plan and was expecting to meet with a sales associate and sit down to discuss exactly what I was looking for and to determine which if any of their products would be the best cost-​effective fit for this property. Here instead is what I met with: I walked into a desolate store on a Saturday morning. One woman was sitting at her desk working and another man was walking towards the front of the store… no one even acknowledged that I had entered the store. After announcing my arrival and stating that I was looking for an estimate on countertops the man walked over to me and said «OK.» To which I stated again that I would like an estimate and could he please go over some pricing with me for countertops for a rental property. I knew the name of the specific stone I wanted which I shared with the associate. After being notified that they were out of stock he also decided to inform me that the stone I wanted was a terrible choice and that I should go with a different and (not so shockingly) more expensive option. This is after he had invested absolutely zero time in inquiring about the project at hand. I informed him that the specific stone was the one I needed based on various reasons (though I doubt he cared to know) to which he again responded that it was a terrible choice and that I would regret it. At that point I knew with certainty that he in no way wanted any personal investment in my business or this project. I am always willing to listen to the advice of professionals and have avoided many potentially costly mistakes by doing so BUT since this associate had no idea about the details of the project and clearly had a disinterest in doing so I chose to go with another vendor who takes pride in their service. I will not be coming back here and will suggest other vendors to my clients who need work handled regarding cabinetry or countertops.

We recently remodeled our basement with a kitchenette and theater. The prices and quality are unbelievable!!! We worked with Jim, highly recommend asking for Jim! Jim helped us design everything. He helped us create a built in kegerator, kitchenette, and theater furniture. Super easy and super inexpensive! There are 5 – 7 designs and you tell Jim your dimensions, and what you want out of the space and he enters into the computer and gives you a color image. We must have made so many changes and it still cost us ½ of what any other cabinet person/​store was trying to sell us. Its. A great show room, check it out!