Wahl Htg & Clg, Inc.

Bob and his crew just finished a new AC, gas furnace and electric water heater install. All done in 8 hours without running into any problems. 3 workers did everything including running the electricity for the hot water tank.
To my eyes everything looks solid and well built.
I didn’t have to do a thing but turn on the thermostat. They will be back in the Spring to check on the new AC once the weather heats up.
Update: after the install the water pressure dropped. The plumber came back and increased the pressure by turning a valve for $ 74

I used to love Wahl and had great service till my last service call. I was told I had a leak in my Air Conditioner and it would cost me over $ 900 just to have it checked. Here is what really frustrated me they installed my system 4 years ago and I have paid them for the maintenance program and when they found that their own soldering was broke they had me pay over $ 1000 to have their faulty work corrected. Then after calling them for days with promises that the Manager would call me back they said they didn’t honor their own installation over a year. I an not a plumber and have done many weekend soldering jobs and none of them have every broke in all of my years helping my family and myself with our plumbing. Then when I finally spoke to the Manager and she explained that I would need to talk to her boss and she again promised he would call I never got a call. I am tired of trying to have some professional service with Wahl and out of complete frustration wanted to have my voice heard so this doesn’t happen to anyone else. Btw I will ensure I post this on every social media outlet possible. It is just a shame that my concerns have been ignored and I purchased both a furnace and air conditioner with the thoughts that this company would help me for years to keep my system in working order and they are really disappointing.

We didn’t actually use these guys we just got a bid from them. They spent a few minutes looking at the job and said it’s $ 12,000.
we spent the day digging the lineup ourselves and paid another plumber 5 hundred dollars to repair it

Wouldn’t you know it, when the winter finally set in my furnace went kerplooey (it’s a technical term, look it up) and needed replaced. Called Sears and a few other companies, Including Wahl, who were the first to call back with an estimate and sent a tech right away. Sears never returned my call, if that’s any indication of their business practices. The first thing the tech did was bring a few space heaters into the house to take the chill off and then restarted the furnace, saw that it was belching carbon monoxide into my basement, then red tagged it.
Let me reiterate, when I first made the call I was quoted a price for a new unit, 120,000 BTUs, at X amount of dollars. When the tech sat down with me to pick a new unit he was quoting prices three and four thousand MORE than I was quoted over the phone.
When I told him what their secretary quoted me, he made a call and suddenly we were in the original price I was quoted. That afternoon my new furnace was being installed.
What’s the lesson of this story? You’re still the consumer, don’t give into higher costs, even if it’s a dire situation.

This is the finest FAMILY owned and operated business that Pittsburgh has. I have been a customer with this company since early 2006 and have always been treated as if I was part of their own. From corporate sales to emergency repair, Wahl Family Heating Cooling & Plumbing trains their employees to provide EXCELLENT service.

Justin K was our technician for our furnace checkup. He was prompt, explained everything very carefully to me and performed all of the work quickly and efficiently. We have a preventative maintenance agreement for our dual furnaces and the checkup they perform is very thorough.

Since our last review, Wahl did give a refund on the incorrect part that was installed. A few emails were exchanged. Although they were not convinced that there wasn’t any error made, they did do the right thing.