OMG! Where do I begin! I was placed back in my room and I was super excited to get a great massage. The lady that massaged me had me lay face down with my head in the open face holder. She then scooted her stool up where her crotch was in my face the entire time. And let me tell you… I about threw up… the smell was atrocious. I kept shifting my face around to avoid her poor hygiene! I have never had a massage therapist sit down in a stool and massage me… let alone put her privates in my face. Then through out the massage i kept feeling sharp pains… I believe it was her nails. I was in so much misery I basically ended my massage myself and told her I had to go to another appointment. I couldn’t get out of there fast enough. I took a picture of my neck immediately upon leaving to try to see why I was in pain. My neck was so scratched up and it hurt so bad! I will NEVER go back!