Sur La Table

I have been to Sur La Table many times and purchase various items. The last time, however, will be the last time ever. I arrived and there was a sandwich board out front that read: «30% off Easter sale». I took several items to the register, and the clerk rang them up at full price. I said «but the sign out front says 30% off.» «That’s only on Easter.» she replied. Very misleading. Do yourself a favor — if you see something here you like, buy it on Amazon and save yourself 30% and have it shipped to your door. No gimmicks, no lies.

So I went into this business today to buy one simple item… I knew where it was and planned to simply walk back, pick it up and walk to the register to make my purchase. As I walked in two ladies swarmed in on me at the front door and asked me what they can help me with. I said «no thank you, I’m just here to buy one thing and I know where it is»… One of them continue to follow me to the area even though I did not need help and made that apparent. She tried to start selling me very expensive espresso machines.
Then another associate popped her head up in the espresso machine section. This was a girl making espressos… She offered me one which was nice of her but I soon realized it was to push the espresso machines like the lady who walked me back to the area where the item was that I wanted to purchase. This first lady was actually now standing directly behind me as the girl pouring espresso was directly in front of me. Very very aggressive! It reminded me of two seagulls both pecking at a piece of bread! I’m in sales and I understand generating revenue for your business however this was grossly aggressive and incredibly pushy. Unless I’m really in a bind I won’t be going in there anymore.
Good job Sur La Table ladies, you successfully alienated a cooking fan that works only blocks from your store and could’ve been a valuable customer…

I love cooking stores so when I wandered through the Carmel Plaza several years ago and saw the Sur La Table, I had to stop in. Ever since then, every time I am back in the area I stop by the store. They carry a wide assortment of the best kitchen appliances, utensils and gadgets as well as rubs, sauces, coffees — if it’s in any way related to cooking, they have it. Quality of their products is high and as expected, that comes with a higher price tag. However, there are always items on sale and a great little discount area in the back of the store.
I see others commenting that customer service is lacking. That has not been my experience. Every time I stop in, someone greets me as I walk in the door, offers to help as I peruse the aisles and offers me a taste of espresso when I stop to browse the vast selection of coffee and espresso machines. The associates ringing us out have never been anything, but friendly and pleasant.
I love browsing this store and look forward to visiting when I am back in the area again for Christmas!

Time after time, time and again, this shop has been the go-​to for the best quality and finest staff. There is always something wonderful to be found in this rather small shop. They never disappoint.

I love love love Sur la Table! The products are practical and they sell some pretty novel kitchen gadgets for the aspiring home cook. Despite the somewhat expensive price point, the product quality always exceeds expectations. My most recent buys were two Chemex coffee brewers (for gifts). Highly recommend!
The problem is not the products… it’s the people. And by people, I am referring to the service. Whether in the store or on the phone, you can always sense their insensible upturned noses. This is typical to ALL of my Sur la Table experiences.
I would give 5 stars, if were just talking about «stuff», but selling «stuff» comes with the expectation that sales personnel will have some type of positive regard to the people they sell «stuff» to. Not the case at Sur la Table, apparently. If you’re not dressed to the nines or know how to flaunt your money, expect to experience some slightly discriminatory service, or lack thereof.
I’ll continue to buy from Sur la Table online, but never again from this store. Minus two stars for the horrible service!

They allow dogs now! The products and staff are great.

I love cooking shops! SLT is one of the best! I love their clearance section, you never know what you’ll find there. The employees are great and attentive and always offer a free latte or free coffee. Any specialty cooking tool you may need SLT probably has!

Great store! Friendly staff albeit sometimes misinformed. Shopping for a big 600 pro kitchenaid mixer, one staffer said they only carried attachments. I soon found it at the other end of the store. Bought it online there because the red one wasn’t in stock. They were very helpful with this as well. bringing items to the front while u shopped, this was a fun shopping experience. Le creuset sale there is incredible.

A friend of mine needed a thermometer. Like the kind for candy.
Enter in Sur La Table.
We had been here before, on another adventure so I remembered the space. Both times it had crowding issues and the way the store was set up didn’t allow for much open space. It was incredibly maze like.
This trip I almost bought some tasty looking peppermint sticks, only to realize the bottom was broken. I picked up another to find the same thing. Both having large holes in their packaging, exposing the food item to the elements. Suffice it to say, I then decided against buying them.
And sadly, since I ended up not getting the stir sticks I also put back the Sur La Table brand coco, because what’s the point of coco without peppermint stirs sticks I ask you?!
I just might search them out later since the brand uses coconut oil instead of canola or soy which is unusual and nice to find.
Sadly, the service for both trips were fairly unmemorable, a few associates standing around with very little cheer for this one in particular. Prices were good, but generally I’m a bigger fan of the service and style of the Sur La Table in San Jose. So unless the friend has another ‘must have’ item, I probably would never return on my own.

Carmel-​by-​the-​sea is expensive.
Not just expensive… insanely expensive… wha what what expensive.
Sur la Table is no exception… they offer, however, an abundant discount section in the back left corner of the store which is always worth a stop whenever we’re in town (ice cube tray holders in the shape of Nixon’s profile, YES) and, more importantly, they love to show off their selection of über-Keurigs…and they give samples.
This store isn’t for everyone… but I find it to be a pleasant distraction while the woman is loading her shopping cart.

Great selection but customer service was a bit lacking (no «hi,» and no help). Love their selection of cookie cutters– they have just about everything.

Lower level Carmel Plaza — the go to place for BBQ accessories, rubs, sauces, racks, trays, thermometers, skewers — and you need to grill with.

Decent selection of kitchen tools for the area, unfortunate that the knowledge base of the staff is so low that I would recommend just googling your question instead of asking a cashier.

Great customer service at this Sur la Table store in the Carmel Plaza. They have just about everything you need to bake, cook, or grill, as well as a nice selection of dish ware, place mats and table linens.
The grilling items especially are quite unique — and we’ve discovered some cool items like jalapeño popper trays and asparagus skewers. My husband LOVES to grill, so I can always find a gift for him in the grilling section.
What I especially like is that they can look up my past purchases on their computer — and confirm if I already bought a particular item, so that I don’t duplicate my purchases (which I’ve been known to do!).
The prices are a bit on the expensive side — but the items are well made — very durable, and I have not been disappointed with a single purchase.

Oh how I love kitchen supply stores! I can spend hours in a store such as Sur La Table. I was greeted as soon as I entered the store and asked if I needed assistance by several staff members. Not needing anything in particular, I happily browsed the selections, aisle by aisle.
I do appreciate the fact that Sur La Table carries a decent selection of baking and decorating products such as Wilton. It can be challenging to find these items at other kitchen supply stores.
Of course no visit to Sur La Table would be complete without picking up a little something for myself. I selected a cupcake print pot holder to match the adorable cupcake print apron I received as a gift for my birthday several months ago.
Creating the perfect ensemble with matching accessories is key in daily life, and that includes looking cute while baking. Fact. ;)

This place has so much cooking and kitchen-​related products. A lot of fun even if you aren’t a great cook. most of the staff is very knowledgeable and friendly.

Great selection of cookware. The staff is very knowlegable and friendly. I found a smily face spatcula that I totally had to have for my kitchen. Nothing better than flipping eggs over in the morning with a smily face spatcula.
The baking supply area is actually very good. One of the better selection I’ve seen.

customer service is quite stuffy.
no hi, no help…
sad too because my friends are into cooking and baking — and i think the staff at this particular sur la table only caters to older golden haired women (or at least it seemed that way when i’d gone with friends numerous occasions).
the staff here needs to be told that young women also take baking and cooking seriously (as a hobby and professionally) so that they pay attention to different clientele.
next time i’m in carmel, i’ll pass on this location. the one’s in palo alto and san jose are much more young-​women shopper friendly in my honest opinion.
oh, yeah, they carry a wide variety of cooking products (similar to william sonoma)…unique quirky cooking and baking items — and their sale section is a treasure, really.
but other cooking utensils are ultra pricey. wait for sales? ;)

Last visit I picked up a Kuhn Rikon Safety Can Opener… stainless steel and lime green… $ 20. Fine. It took me a few trys to figure it out and now it is a piece of cake and works well.
Then I went to Marcel’s (Marshalls) and found the same can opener for $ 9.99! So I bought two.
I frolicked my way through the plaza with a Soy Latte in hand and picked up an amazing «Italian» food scale on clearance for $ 22.99 and a beautiful Le Creuset mortar and pestle in a bright Carribean Blue for another $ 20! Those things go for $ 40 usually!
I scored mad deals today! Stoked and look forward to finding more deals here… I hate paying anything here full price… just a bit too pricey for this sugardaddy-​less lady.

This is my second visit to the Carmel store. For some reason it lacks the appeal of other Sur La Table stores that I’ve shopped. Compared to the first reviewer we were besieged with multiple sales personnel approaching us to see if we had any questions several times while we were browsing. When I actually had a question regarding a French coffee press, the salesman just looked at me like a deer in headlights and didn’t have an opinion or answer.
Might as well go to Bed Bath and Beyond