US Post Office

Best Post Office EVER!!! Something has changed over the past year. Employees seem happy and more efficient. Everyone from top to bottom seem engaged and interested in providing awesome service and top notch experience. Staff members in the lobby helping customers, supervisor came by and introduced herself, and the employee behind the counter was great. I LOVE this Post Office and will never go to the one in the next town over again! Thank You La Costa PO

My favorite post office. Great service, nice people.

Bottom Line: This post office is ok. Nothing to rave about but not a bad place to do your business.
I’ve been in this post office many, many times for a variety of services. Overall, the length of the lines and the services provided have been average. The best thing about this post office is that they have two of the automated post office machines which go a long way towards mailing letters and small packages, especially since the doors are unlocked here ²⁴⁄₇. Between the two machines and the banks of post office boxes, there always seems to be someone here. Sometimes it feels a little sketchy but I haven’t had any bad experiences yet.

Arrived for appointment to renew passport for my minor son. To do this, both parents must be present. This meant missing work for us in order to do so. Completed the detailed application, photo was taken. We followed step by step procedure according to instructions given by passport clerk there. Clerk reviewed our applicatio, took payment.
A month later, I received notice via mail from central office in Sterling, VA that our application was rejected because it was «not signed before the passport acceptance agent». ???
The agent at La Costa did not seem confident or clear in his responsibilities. Since then have had to file, via mail, for extension to re apply. Another appointment required. Travel plans for summer cancelled. Returning today to attempt application again. Application procedure, has taken all summer and we are at risk for losing application fee.

Negative 5 Stars. WORST POST OFFICE IN HISTORY.
Yes, I wrote a 1 star review last year and I have to write another. Packages of mine are forced to come through this post office and about 25% of the time they are lost totally. I have lost SO MUCH MONEY because these f — –g idiots mark a package «delivered» when it has not been and there is no recourse. I am going to do everything in my power to re-​route all my mail through another location. This is so absolutely horrible I’m sick on the stomach. In the last month I’m out of $ 120.00 from lost packages.
This post office needs to be closed down permanently and it’s employees are better off picking up trash on the side of the road.

Trigger warning: Rant about retards.
What sort of mouth-​breathers can’t do this job? Seriously when someone comes in TWICE because the tracking data says you are holding my property in your troll cave, gives you a parcel number, an address, a name, and the word «please», and you go back into the troll cave and come back out empty handed, and then I find out that you had the fucking package the whole time, you just couldn’t get your head out of your ass long enough to find it… And so finally I find out you sent the package back to sender after a MONTH of the package sitting there, without sending ANY notifications that you have my property collecting dust in your «fuck these people» package pile. I’m assuming the «fuck these people» package pile is basically where every package goes when it comes in the door. And even in the mythical post offices where people actually get their mail occasionally, a mail truck shows up, a couple of the USPS trolls throw the packages out the back, and you know, as long as MOST of the packages make it where they’re supposed to go, it’s okay that a bunch collect dust behind the radiator or whatever.
Seriously I worked at UPS years ago and let me tell you something… No USPS employee I have ever met would last a day working at UPS. There is just not enough going on upstairs and they’d be fired. I have to add that I’m basically a socialist. But dealing with the USPS (and the VA) has convinced me absolutely that it would never work in this country. I’m just totally baffled at how these people can wake up in the morning fully intending on being a useless wrench in the machine at their workplace?
Have some self-​respect.

The post office is like the DMV to me… Typically unhelpful and frustrating! However I must say this post office changed my opinion and gave me a renewed faith in the USPS. After 5 messages left and 7 days of calling the 1800# to schedule an apparent for a passport I decided to walk in to try to schedule an appointment. I was greeted by a very nice man who immediately helped me. The passport processor had other appointments but was happy to fit us in. I was in and out if there in under 30 minutes. Amazed. Shocked. And smiling cheek to cheek.

I bought a collectable vinyl record and the dumbass who was covering for my normal mail carrier Jammed the thing into my normal mail slot versus the parcel box and bent the hell out of the thing. There were only 400 of these made and I actually got 1… but now it’s bent to hell and has no collector value… I went to complain and they told me I should have bought insurance. … damn worthless government agency… I love my normal carrier though.

This is by far the worst customer service that I have ever experienced. The employees were not helpful nor even kind. This isn’t my normal post office, but it’s the closest one to where I work, so if needed, I can run there on my lunch break. I would recommend at all costs, if you are sending anything of importance, to go out of your way and visit another post office. I came here twice — the first day was to weigh my wedding invitations, after doing so I asked the gentleman assisting me if they were able to hand process my invitations — he said yes, when they had the correct postage. The second time I come back, the same man and another women were helping me. When I informed them that I needed my invitations hand processed, they laughed, and said no. I was confused because early in the week the man told me they can do that, and he did it with two of my invitations that were going overseas during my prior visit. I remained calm, but informed them that I would pay to have them hand processed if I needed to — they both said no, and if I wanted them to, that I would have to come back later. Eventually, the gentleman told me that I could stamp them myself — he then handed me the ink pad and stamp and stood in front of me doing absolutely nothing as I went through each invitation and stamped them.

There are very nice people working there and I’ve only had good experiences when I needed something explained it worked out. The only drawback is that they are very slow. Especially when there’s a huge line it seems that they get extra chatty with only two cashiers open. I hope they can fix their methods of scheduling or retrain for faster service. Besides that, this is my go-​to office.

How did I not know about this post office?! I had attempted to find this post office so many times, and finally after talking to a friend, I was about to track it down. Side note: it is behind the shopping center by the Vons.
I was shipping some items right after Christmas, literally the day after. There were quite a few people in line, but the attendants were very attentive and fast. My experience at this location was overall very enjoyable, which usually isn’t always the case at a post office.
The location is pretty large and also very clean. Remember– bring your own tape!

I got assisted by Mr. Grinch himself. I came in to the post office around 10:15 am on Tuesday December 23^rd. I had 2 packages to mail out and a question inquiry about a package I had mailed out on Friday the 19^th.
As I was waiting in line, Mr. Grinch comes out from the door asking if anyone was paying with debit/​credit and that he can assist. He looks over the age of 45, maybe 50’s. Salt and pepper facial hair. He looks at me so I ask him about my package, it had no update on
since the 19^th, I had sent it priority 2 day mail with tracking. I follow him to the side computer, while he looks up my tracking. He then tells me it’s not a guaranteed 2 day ship, and that there’s nothing he can do. He advised to give it a week. I understand USPS is backed up with holiday shipping, but to not be helpful and not explaining anything was bad customer service. I then ask him about shipping my 2 packages. HE TELLS ME TO GET BACK IN LINE or use the self serve machine. (Both self serve machine were occupied by people who were shipping out post office boxes of giant white envelopes btw) Really?! He said he didn’t tell me to get out of line in the 1^st place. The line had doubled. Mr. Grinch could have helped me, but he didn’t.
The only reason there’s 2 stars on this review is because of the next postal worker who helped me. I got back in line. Once I got to the front, I was assisted by a nice lady, shorter blonde tipped hair (on my receipt it says she is clerk #13). I asked her about my package I had shipped out on the 19^th. She proceeds to explain that even though there has not been activity since the 19^th, the next post office might not have scanned it in yet in Idaho (that’s where I was shipping to), and to check on it regularly because 5,000+ package go in and out of the post office daily during the holidays. THANK YOU FOR EXPLAINING. I wish I could have given her a hug.
I will be shipping UPS or FedEx next time.

Our common post office box was vandalized Thursday on Dartington in Bressi Ranch. Only the leave mail box was affected but the instructions left were to go to this post office to pick up mail. I’ve gone twice and been met with shoulder shrugs as two people told me all the mail had been sent out and wasn’t at the post office for pick up. I haven’t had mail or access to my mail since Thursday last week. It’s Tuesday the 23 and I’m going back to this post office for the third time to get my mail.
If the Post Office can put a hold for vacation mail, why haven’t they put a hold on our mail so we could pick it up during the holiday season. No wonder some people want to privatize the post office.

I just do not get it… I went in on the 28^th of November (the day after Thanksgiving) to purchase my Christmas postage stamps. USPS offers (at least on-​line) between 6 and 8 different Christmas/​Holiday stamp varieties. I stand in line for several minutes to make my choice of stamps. They had ONE (1) choice… the worst choice (in my opinion) of all the stamps offered. I asked when they would be getting the other choices in. The response was «well, I am not sure, maybe in a couple of weeks.» I said «are you kidding me?» He said «yeah, I think in a couple of weeks!» He seemed to have no idea and just said something to shut me up. Unbelievable… It is no wonder the Post Office is struggling…
And, by the way, the exact same thing happened last year!

Since leaving me first review, all of my packages are delivered opened and resealed. Every last one of them. See the pictures. I called them today to let them know that I will file a formal complaint with their internal affairs if it happens again.

Really? I sent a mid-​sized envelope using the Aviara PO scale and self service kiosk this week. The total cost was $ 2.32. Aviara workers had the time to glue stick over the the address label a notation that the envelope was over ¼ inch (it was a folded silk scarf) and that the correct postage was 2.38. It was returned stuffed into my mailbox about a week later. Really? Go to the Leucadia mini-​post office on Coast Hwy for far better service. Better yet, use UPS Poinsettia for small packages.

This place is horrible. Nobody knows what’s going on. Completely incompetent. They have lost my package and cannot seem to get on the same page as other post offices. Everyone here seems to hate their job. No wonder the usps is failing.

Just walked into the office at 4:58pm, stood in line for about a minute. Apparently they close at 5pm and I was told I would need to come back tomorrow to buy stamps. REALLY? It absolutely amazes me that no one there is concerned about customer service in a time when they should be! No wonder they are going out of business!!!

I bought over a thousand dollars worth of car parts online last Thanksgiving. The parts were shipped in two boxes. The bigger ine containing the more expensive parts never arrived. I worked with Tony as this post office for 10 months. The last 3 months he ignored every email. I filed insurance claims that all got denied even though the package was insured for $ 900.
I went in and asked to speak to him about two months ago. He told me there was nothing more they could do. I won’t get my parts back, i won’t get the insurance money back.
the United States Post Office disgusts me. Impossible to speak to them on the phone, don’t answer emails, and when you see them in person they say they can’t help.
I’m out over a thousand dollars and they have nothing to say.
I refuse to use USPS any longer.
One day when I was speaking to Tony a man waiting in line behind me told me they had also «lost» a package he was receiving that had vintage gold coins. He threatened the post office employees, telling them their personal addresses and the names of their children. He got his coins back a couple days later.
Thieves, crooks, any term that is negative describes this location. Give me my money or give me my «lost» package, or I will continue posting these reviews on every website possible.
Disgusting business and location.

I’ve always had pretty good luck getting in and out at this location. Yes they can get busy, but they always seem to have enough clerks to handle the load. Always efficient and friendly.
Keep on Unilocal’n!