Superior Restoration

This company is great! I have used them twice now at a multi tenant commercial property. Response time was critical and these guys exceeded my expectations! Their coordination & communication made It a pleasure to work with the entire team including the office personnel!

I currently live in San Antonio, but I am renting out my old Vista home. During the middle of the night I get a call from my renters saying that water is bubbling up from the kitchen floor. I looked up water removal on the internet and found Superior Restoration and wow am I glad I did. My renters said Jody showed up with in 15 minutes of me calling him, impressive. He got the water turned off, dried out the kitchen as best that he could that night. Then the next day he showed up and brought in all sorts of drying equipment and de-​humidifiers. It was amazing.
Due to Superior Restorations amazing and fast service I am completely convinced they saved my house repair bill from costing double. Seriously Amazing… Plus Jody was a joy to work with. nice and honest.

Superior came out on the Tuesday they said they would be here, walked me thru everything and took care of this horrible flooded mess. Jody was very professional and I would recommend him to anyone!

A friend recommended Superior to me when a neighbors house flooded due to an old plumbing fixture that failed
Not only did they respond but TWO trucks showed up & kept her calm while walking her thru the process
Interestingly enough her insurance rep was there & Jody set him straight on what things she could & SHOULD have replaced
Superior assured her that accommodations would be provided & sure enough they were. Also places the insurance «Rep» had failed to notice Jody, who I think is the owner, highlighted needed attention to those areas & that too was cared for
He seems very knowledgeable on what the owner/​client can expect in this type of situation.
The job was completed on time & my neighbor actually received more than expected as far as quality & compensation for what started out as a local disaster for her
Should the need ever arise I’ll be calling superior because they obviously ARE!!!

We recently had a situation at our house where we had some flooding. I called several companies in the area and was met with attitude or I was blown off. In fact, the ServPro customer service rep said I don’t have time to talk to you unless you book an appointment.
Superior Restoration was different. The very pleasant woman who answered the phone took down the facts and immediately put someone on the phone (happened to be the owner, Jody). Later that afternoon, Jody came and did a thorough inspection, walked me through each test, and told me exactly what the moisture readings meant and how he would handle the situation depending on the readings.
The price was competitive but the service and peace of mind I got was priceless. I pray that I never need to go through that again but if I do, I know who I am calling first.
Finally, they have randomly reached out to me twice to see how things were going. That is great customer service.

Two things don’t mean jack: an A+ rating on the BBB site and the Superior part of their name.
Read the Christina F. and James L. reviews because we are going through the same thing.
Dennis Kellas who is the project manager, isn’t managing a damn thing. He doesn’t know where his men are at or doing at any given time.
We said that since the first meeting, nobody has come by to finish the work.
«That’s not what they told me.»
Why haven’t we received a phone call whether or not anybody was going to show up to the house?
«They tried to call.»
«They tried to leave a message.»
Blatant lies. This is 2015. The only way you fail to communicate with someone is if one fails to attempt to get a hold of them. By the way, the one time one of their service people called THE CALL WENT THROUGH! What a coincidence!
When confronted, he uses the «language barrier» as an excuse, which doesn’t work with people like me who happen to be bilingual. What seems to be common from reading the two reviews I suggested is this:
— They take half of the payment upfront, measure and never come back.
— It’ll probably take months to get anything done since they are good at taking your money, but failing to follow through.
They have in just a week’s time failed to show up to the house three times. Yes, you read that correctly three times.
«We’ll see you Monday.»
Monday comes and goes. No phone call.
«We will be there on Wednesday.»
Wednesday comes and goes. No phone call.
«Sorry it’ll be Thursday.»
Thursday, Friday, and now Saturday have come and gone and no attempts to communicate with us.
Did I mention that the work was supposed to be done on Saturday?
If you have SafeCo Insurance, this is probably the company they will suggest. I suggest that you ask SafeCo to refer you to a more reliable and reputable company. Do your research and remember an A+ rating on the BBB website and having Superior in your company name doesn’t mean squat.

Ok come home from LA. It’s 11 pm braided supply line under sink has ruptured and downstairs is flooded. Freak out, wife calls first place she finds. LUCKY in at least one thing, Jody answers and is there with a giant box truck sized vacuum to suck out the lake about 10 – 15 min after we call. Saved our house from further damage. Came back with evaps dehumids blowers like 15 pieces and had everything dried out b4 he finished. He took out the soaked carpet and dried the walls and floors. We are now rebuilding and that’s it’s own issue, but Superior Restoration is just that, Superior.
Hope you don’t have to, but if you do I hope you change your luck and call them!!!

I just used Superior Restoration for a major flood in my kitchen. The new owner Jody came right out, he was so nice and professional. They finished the job on time and on budget just like they said they would. So grateful to have found them!

It was my worse nightmare. My place flooded all my precious electronics were damaged my beautiful floors ruined!
Superior restoration saved the day. They were very understanding and comforting in my time of distress. They quickly dried out and were even able to save my beautiful hardwood floors. I would definitely recommend Superior Restoration to my friends, fam and the general Internet!

After discovering that my slider door was letting water into my walls, I called Superior on the recommendation of a friend. Glad I did, they sent a rep out right away and took care of all the paperwork with the insurance company. I wasn’t happy how the paint came out after the repair so they came back and made it right on their own dime. Would totally recommend them to family and friends!

2.5 stars,
FYI I had told the contractor all this info before posting in order to be fair.
PROS:timely on first day to provide quote, started job as planned, answers phone calls relatively on time, tried to finish work, courteous, mold remediation was okay
CONS: great salesman– tells you what you want to hear (my fault for trusting people). I would not recommend for reconstruction of nicer homes, had estimated total 7 days for both mold remediation and reconstruction but took 14 days+, broke tiles in the home then claimed he found them like that — his own company photos before starting the job prove him wrong, gave an initial price of $ 4081 which doubled to $ 8000+ (when I asked about this the contractor replied that it was because I had gotten my home insurance involved and he used xactimate to come up with the double cost???- sounds unethical to bill higher to the insurance co, his other reasons were that myself and my tenant were «picky», well he had agreed to take on the job and made great promises and self proclamations of BBB and how many years they’d been in business. Their office and contractors didn’t appear to be on same page (ex. They were to call and collect ½ payment at start of job, they didn’t call till week later.) The cabinet «rebuilding» appears to be done half hazardly I’m sure they did it to keep their costs down.
CONCLUSION: If you are in a bind and need mold remediation, you may consider hiring Superior but I suggest you take photos of your property in detail before they start. As far as reconstruction is concerned– if simple home job involving carpet and drywall — then superior is fine-​IF YOU NEED CABINETS and other details DONE IN AN ACCEPTABLE WAY, I WOULD ASK THAT YOU SHOP AROUND and hire a professional.
LESSON LEARNED!

he service began ok, Noah the project manager came to our home with a large crew to demo and dry out the water damage and they seemed very efficient at this part of the job. After that it ALL went down hill. We elected to use them for the restoration which was a mistake. I wish we had done more research. The repairs took approximately 3 months. They would rush us to choose supplies like floors, paint colors and once we did we would wait days where they would not show up. They would NEVER call to let us know that someone wasn’t doing to make it. Noah didn’t seem to know what was going on when we would reach out to him asking where they were. It seemed since this was an insurance claim that they didn’t care much as they tailored the bill to the penny of what the Ins Co would cover. Communication was horrible between Noah and the subcontractors who would turn to us for answers. They made damages to our home and each blamed the next. Noah told us which walls could be painted and to chose different colors if we wanted only to come back another day with an attitude that we chose colors for walls that would not be covered. The painters did ok work some of the time but when asked for an extra coat to cover the previous color that was showing through they refused. When asked to fix subpar work they blamed the floor guys and said it was their job to fix. The painter got extremely rude with me on day when I was showing him some poor work. We told Noah who didn’t seem to care and said he would have him fix (when we didn’t want him back in our home). Everyone at this company wants to cut corners. The floor person took 7 days for what should have been a 2 day job. Same as others said, they lost all of the outlet/​electrical covers which were child proof versions. They lost screws to hang doors. We are still finding issues: the plate above the dishwasher is missing, the round need the door has already popped off. In the end the cleaning was nonexistent. They steamed our office floor and put furniture back but never cleaned. In the end my husband tried to tell the girl at the office of what we had been through and how bad the communication and service was including outstanding issues but she didn’t care, just demanded we pay. I am certain they overcharged us to meet the insurance payment exactly, not sure how this is ok. I would recommend going with a company where the communication is a priority as well as the customers satisfaction. These are not priorities of Superior Restoration.

If I could give them zero stars I would.
In January, I contacted this company. They demanded to start work, but they had failed to send me a contract. They finally sent me a contract, and then tried to leave the job without a toilet for the residence to use. When I asked for a bid for the job, they simply stopped communicating with me and went around me to my Insurance company. I fired them after the mitigation work, and hired a different company for the repair.
Four months later they are demanding a check for $ 4100.00. All they did was rip out some dry wall and put in some fans. They were at my house for half a day’s labor.

These guys are awesome. Extremely professional and have excellent customer service. I would highly recommend them to anyone!

These guys were really awesome! We had a burst pipe in the middle of the night and they came out first thing in the morning and immediately got to work! Noah and his crew worked so hard, they were finished way faster than i expected. Noah was so knowledgeable and helped advise us along the way. He was even working with our insurance company. They came back every day to check on the progress of the fans until we were all dried up!

June-​2013: Kitchen Restoration begins.
July 8 2013: Before you restore the home with this company (for water damage only), make sure you take pictures of original condition and measure expensive material in size such as your kitchen granite counter top.
This company uses contractors that would cut corner. Poor communication skill between all sub-​contractors. I am preparing letters to BBB and CSLB complaint restoration deficiencies. Moreover, I smell insurance frauds too.
July −19−2013: Cabinet guy mistaken with work address. Superior Restoration falsely claimed cabinet guy was at my address. Thank god I have surveillance cams to prove no one showed up for the work today.
Aug-3−2013: Cabinet came to his work and told me he got paid already giving me implication that he is not coming back to touch up anything in the future.
Aug-6−2013: A piece of decoration in kitchen came off during dinner time. ~_​~
Aug-7−2013: Kitchen is falling apart. This whole project started on June-​2013 and they haven’t finished it as of today. :(No Electrical reciprocal covers near the natural gas line, two Electrical reciprocals missing, phone line is cover is missing & wire is exposing. Finally, the floor is not cleaned.
Aug. 23.2013: Phone jack cover plate is missing, cabinet décor came apart and final floor steam cleaning hasn’t performed.
July 23 2015: hum~~ received a PM from a person claims to be new owner of the business. PM is concerning restoration of business’ reputation. It’s good start for new business owner.
Every time I walk into my kitchen, it reminds me of unprofessional team of Noah from superior restoration company. Every time my guests ask me about kitchen restoration work, I tell them of my horror kitchen restoration story. (thanks god they replaced Noah)
July 25 2015: Well. wish new owners luck. Superior Restoration name is tarnished by previous owner. They should take actions against previous owner like get their money back and return the business. Every time I go to my kitchen, I am infuriated because of the work they done.

We would highly recommend Superior Restoration! About two months ago we had a pipe leak that caused substantial amount of water damage to our home. Timing couldn’t be worse I was due to have our first child later that month. The walls and floors were completely soaked, just about everything needed to ripped out and replaced.
Noah and his crew were professional, honest, and helpful they wasted no time and got started right away. Noah even went ahead and dealt directly with our insurance company so there was less stress on us and we could just focus on preparing for the baby.
We are extremely happy with the work they did! The work was completed in a timely fashion nothing was left undone and it looks better than it did before! :)

Great company. I would highly recommend.

Gabe from Superior contacted me after this review, and one similar on Angieslist, was published. He apparently wasn’t given my message to contact him about this issue. He gave us a prompt refund of our $ 50 for the inspection, since it wasn’t done on the whole home, and did his best to apologize for the service we got. I guess Consumer review sites like Angieslist and Unilocal work like they’re supposed to sometimes. I’d still suggest anyone looking into getting a Home Mold Inspection be very careful, both in which company they choose and what they communicate to their home owner’s insurance company.

stay away from these people. They came in to take care of a minor flood and all they could talk about is how I didn’t have to take of anything because the insurance was going to cover it but of course the insurance company thought that what they did was excessive. They, as the previous reviewer said, would come in and out un-​announced and sometime not at all for a few days. They invoiced us for a ton of stuff that was not done and their excuse was that insurance companies never want to pay enough so they add stuff in order to inflate the invoice. these guys are going to end up in jail pretty soon.