Dynamic Sound Systems, Inc

DSS has done the entertainment system work at my house periodically over the last 12 years. They’ve done a terrific job every time. Quality is high and price is fair. These guys are first rate.

Mark and his team helped with my family room AV install.
These guys know what they are doing… Very professional… Very Clean…
Look no further! Thanks guys!

I visited DSS over the Holiday vacation to San Diego, as they are a dealer for both the speakers and electronics (pre/​amp) I was interested in.
Walk-​ins are welcome here, no appointment necessary, which is the other reason I decided to visit. The other store I was interested in visiting wanted to work by appointment only. That sounded like to much pressure for me as I wasn’t committed to buying anything.
I was first greeted by Mark (the owner) who was very pleasant and welcoming. I explained what I had come to hear and what I was looking to accomplish. Mark was very knowledgeable and offered some alternatives on the speaker side that he thought would make for a good comparison during my listening session. I then sat in the listening room with Joe Silva. This dude is one laid back cat. He obviously loves his job, especially the part where he gets to listen to music through nice gear and explain the nuances, with eyes closed :) All this is done with humility, honesty and respect. There is zero pretense here, which was perfect for me because I am no audiophile and I was looking for my first modest but serious stereo rig.
I enjoyed listening (a whole lot) and in the process heard some new artists (to me) that I really enjoyed, one of which is Vienna Teng. What an artist.
Anyway, I was never, not once asked how much I was looking to spend, or if I was planning on buying anything. I just listened, thanked Joe and Mark, and left.
I returned twice during the Christmas /​Holiday period and on my third visit ordered some gear. After knowing what others were charging on the web etc. I have to say that I believe that Mark was more than fair with the deal we ended up agreeing on.
What I ordered:
Kef LS50’s speakers (pair)
Peachtree NovaPre & 220 amp
Pro-​ject Debut Carbon
They carry audiophile quality gear from the modestly priced equipment I purchased to the high end gear that I hope to move up to in the future.
This owner run store is worth our support, and they will have mine for life. There is no elitist attitude here, this is an audiophile quality store for the everyman, and for any budget, in my opinion.
+1 for the good guys.
Eric

Wanted to make a quick correction. It looks like they also deal with ultra high end equipment, and including installation and setup.
In theirs words, their market is the tier above Best Buy (and the like) and beyond.

These guys are fair, honest and very knowledgeable. I have purchased most of my home theater system from them and have sent them friends of mine. I am a customer for life.

Great high end shop. I made the mistake of going to other stores for various reasons, and regret not getting everything here. Mark is awesome. Very honest and helpful and responsive. I got both my theater subwoofers here, speakers, a processor and a few amps. I will be getting everything going forward from here.

My wife and I bought a midrange but complex system (new) with Sonos, Turntable set up (old), speakers (new), Yamaha harddrive (old), and Panasonic Plasma and needed this integrated into our house wiiring, WiFi etc. Mark was friendly, humble, and Joe Silva kind, responsive and we are 95% satisfied (I am never 100%). This is a top rate shop with the team for complex set ups.

Fuhgettaboudit. Attitude with an attitude right in the face of buyers of really big buck stuff.

BEWARE!!!
We built an 8,000 sq ft. home 4yrs ago and we hired DSS (as they are otherwise known by) to do our complete audio and visual surround sound (indoor and outdoor), along with building out and designing our dedicated home theater. We thought we could trust them, as we as they came highly regarded from a close friend. Allow me to mention we have very busy lives and no time to micromanage.
As I said, ‘thought’…
We encountered real issues during the process and through today, to which we are paying for. I have a long list of issues, but to keep it simple for this review, I will include what I believe would help in making your decision.
1. The layout design of our dedicated home theater is completely wrong. There are specs and ratios that installers use as a guide base when building out home theaters, it became obvious to us they did not adhere to it. Our Da Lite screen is the wrong size and the placement of the screen on our upholstered walls is at the wrong level. This is in comparison to the distance from the screen to the seats, and how high the seats sit above the main floor (we have stadium seating), and viewing level. So now, while seated you absolutely have to recline in order to comfortably watch the screen (to avoid a neck strain). When approaching them with this concern, they refused to absorb the costs to fix it. They argued (or shall I say yelled) that it was done correctly, even while I was speaking to the Da Lite engineer, who they refused to speak to. The DSS installer was so offended that I would question his work, that he rudely stormed off. I spoke to the top rated home theater companies in Los Angeles to obtain their professional opinion. They were the ones who educated us through the process, and all were in agreement that it was installed incorrectly.
2. Our great room surround sound shuts down completely if the volume is too high, and by too high I mean less than ½ the volume. Which we are having another company fix.
3. They did not clean up after them selves. They left their trash in our garage along with boxes upon boxes. They left wires sticking out of walls outside, which our electrician fixed. They did not put back the wall panel that covers the electronic boxes. They did not show us how anything worked once they were done. I had to call them and have them walk me through how to use everything.
4. We continue to have issues. For the first two years we would have them come back to fix everything, since they were the ones who did the installation. They charged us $ 89 per visit, even within the first 3 months! They did say, to avoid this service charge they could address the issue with me over the phone, well, trying to get them to call me back is like pulling teeth! And they are RUDE!!! I Like to handle everything with sugar, where my husband handles things with spice, therefore he could no longer deal with them because he was fed up. He had no more patience. And even with sugar, they were the rudest people I have ever had to work with. Also, they rarely return calls, and when informing them of the several messages I left for them to return my call, they become annoyed. It is also very challenging getting someone to come out to your home, let alone having them show up. Their lack of communication with one another is astounding!
Do not waste your money with them, unless you would like to continue to throw your money down the drain in repairs.