Basics N Beyond

These guys are great. I had an accidental spill on a section of my laptop on the keyboard, and was referred to them by Apple. I went in about a week ago and told them not to worry that I didn’t need my Mac back until the end of the month and with that information they still got it back to me with in a week or so. I also had a cd stuck in the disc drive that they removed for me, and on top of that they fixed all of the ports on the side of my computer. My computer is running great and they were so nice and helpful that I will be going back to them with any Apple issues in the future.

Sooooooo helpful! After the folks at the Apple store said they would get back to me in three to five days and that the ‘hard-​to-​get’ «vintage’ part might not even be available for 3 to 6 weeks (!)… Chris and company FINISHED the entire job in ONE working day! Friendly, helpful, personal … can I give them MORE stars than just 5? Please?

This is an excellent place to take your Mac or other Apple product (except iPods). They were helpful and friendly. I had to take a Macbook Pro in because of password difficulties and they were able to help me right away and in less than 15 minutes, it was all done. I HIGHLY recommend this business. it is a little hard to find. It’s upstairs at the Forum above Bed Bath and Beyond at the west end.

I was really impressed with the service I received here from PJ. I came in with a very sad Mac Book Pro when the doors opened on Friday, and was the only one in the store. PJ helped me right away with no questions asked or plan to charge me. and within 10 minutes had figured out that the video card was bad and he arranged for a no-​charge motherboard replacement. I got a call Monday pm and had the PC back by 6pm on Monday. I did buy a $ 50 enclosure to hold my HDD so I could access my data over the weekend. which was a great help. When I picked up the PC. they had gone above and beyond and replaced some worn-​away keys and cleaned the mac also. Nice touch guys! Thanks.

My MacBook had a battery failure the day before I had to go out of town on business. After a few moments spent cursing «Murphy» and his law, I rushed over to basics and beyond. They hooked me up with a loaner battery and I was on my way. I love dealing with these guys. If I could give them 10 stars, I would. Oh and while they were at it they replaced a couple of worn out keys on the keyboard!

These guys are awesome! They cleaned up/​fixed up my computer very quickly. They were also very friendly and reasonably priced. I definitely recommend them!

What a genius idea to have this place right around the corner from the Apple store. After being told by both my service provider and Apple that my phone data could not be recovered i went to see these guys. TJ was super friendly, knowledgeable and in no time was able to recover my phone data at a very reasonable price. Im extremely pleased with their service and will definitely use them in the future for any data recovery issue with my phone, computer or other device.

Not sure if these guys know how much a first impression means but they sure nailed
It! The Apple Store in the same parking lot referred me over when they couldn’t find a solution for my problem (iPhone). It was 7 minutes passed closing time and I was still seen. Not only that but my problem was dealt with quickly and without any issues! I would even consider going to them BEFORE going into an Apple Store just for the service. GREAT JOB B.A.B.

Honestly I do not write reviews on Unilocal,maybe one or two over the past 10 years. BUT I have to. I wanted to learn the iMac that I inherited from my wife (I am a PC diehard, Windows, Linux, Chrome) and build my own machines. I kept putting off diving into the older iMac to upgrade the disk drive with a SSD when I realized I was never going to do it without help.
I called the store, they quoted me a very fair price and I brought the solid state drive and a new CMOS battery with me. It was an hour before closing but Eric was gracious and said he would do it for me then and there. Since he did the work out front (not in the back) he let me watch and learn and he actively taught me a ton that I needed to know for future reference.
What I am grateful about is the great service, the kind and patient teaching, the more than fair cost and the professionalism of the staff, especially Eric who quite honestly, made my day!
I really cannot say enough about the entire experience I had at Basics N Beyond.

I brought in my Macbook because it stopped turning on and the Apple store was going to charge me at least $ 700. The guys at Basics N Beyond truly care about helping, and making sure you get the best deal. The repair ended up being $ 300 dollars less than apple’s quote, and my computer has been repaired to perfect condition much quicker than I expected.
Outstanding customer service!

Dropped off my 2011 MacBook Pro for a check up after it started crashing. B-​n-​B fixed it in 2 days with Apple covering the total repair under warranty. They were professional, kept me updated and were efficient. It now works better than new!

Friendly, helpful and just plain nice. Worked with Chris R. and Eric P. on a perplexing problem with my daughter’s new MacBook Pro. We finally came up with a solution that seemed to work after much research and trial and error on standard fixes. Even though we spent over an hour on this issue, they only charged me for the time it took to actually do the work, not the research or trial and error attempts. Honest and working for their customer, these guys are THE place to go to with Apple issues. I recommend them to anyone and everyone.

There is always some anxious panic having to come for computer repair or worse yet, data recovery! the guys at BnB are theeeee most accommodating and reassuring folks ever! they are calm and kind and full-​to-​the-​brim of expertise and customer service. my little nightmare was nicely and professionally resolved, but just as important to me, was their manner of business and their attitudes… and the great price was an added bonus. I have, and will certainly continue to pass along this team and their beautiful, newly designed home upstairs at the Forum. Thank you Chris, Chris, Eric and PJ… you are rockin it! Apple should be, and I’m sure IS, stoked to have you as part of their group!

My MacBook Pro stopped working. After a couple phone support sessions with Apple, they recommended Basics n Beyond. I had tried Best Buy first because they were closer, but they couldn’t even diagnose the problem correctly. So glad I made the trip. They found it was my new RAM that was causing the issues (not the motherboard as the Geek Squad thought). BnB guys took great care of me, even put in loaner RAM while the problematic RAM was being sent on warranty. I was back working in a jiffy and very inexpensively. Great customer service and great customer oriented vibe in the shop. Best ever!

I would highly recommend bringing any repair to these guys versus Apple. They are 100% Apple authorized and they also have two of the best Apple text working for them in San Diego. These guys know computers like the back of their head not only that they know every single component on the inside of the computer and have been trained way more than any Apple employee. Any and all of my repairs come here and I love working with Eric. He is a phenomenal with a great personality and he’s highly educated as well as extremely passionate about what he does. Thank you again Basics N Beyond for all of your help.

I’m happy to join the five-​star chorus for Basics n Beyond. I went to the Apple store with a lot of questions about converting from PC to Mac and saving all my historic files. They suggested that I talk to the folks at BnB before buying. BnB answered my questions and assured me that could do what I wanted. They personalized my new Apple within 24 hours at a very reasonable price. Friendly smart people delivering value earned my respect and stars.

I was a little hesitant when I was referred to go to Basic and Beyond for a back up before Apple had to do their work. However, the enthusiasm and trust the associate at the Mac Genius Bar had of the Basic and Beyond’s service put me at ease. Some of the employees at Basic and Beyond have worked for Apple at one time or another so they have an extensive amount of knowledge and experience to think outside the box in terms of identifying the problems. They offered to do what the Mac store was going to work on. Rather than just handing me back my computer to me after assuming all was corrected, the staff requested I do a run of what I did the day I discovered a problem with my desktop. Surprisingly, the same error came up. With further diagnostics done, the hard drive was the issue. Needless to say, I was pleasantly surprised by the level of service and cost for a new hard drive. Total cost for everything was right at $ 300.

I dropped off my computer there yesterday after the Apple store said that I needed a new hard drive. I was hoping that they could do a data recovery before I got the new drive and I was not at all hopeful about it. I got a call from them this morning letting me know that, in fact, I did not need a new hard drive, but a cord that connects the hard drive. That repair was much less expensive than what I had bargained for and the computer was ready in less than half the time they quoted me. I cannot say enough good things about this company and I recommend them to anyone needing help with a computer. I know they work on Macs… I am not sure about PC’s. They are fantastic!!!

What a life saver? I thought I lost everything. My MacBook is old and one day I turned it on and it was dead. I looked around for a place to bring it in to get some data recovery done. PJ was great, he got the data recovered, my MacBook fixed up and is as good as new. I wish I could give a 6 star but Unilocal only goes to 5. I highly recommend basic n beyond. Thanks again PJ. Thomas

Amazing! I walked in with no appointment and a computer issue that has been hounding me for months. The Apple Store had asked for $ 625 to fix it.
I was out in less than 15 minutes for $ 36 dollars and a friendly smile.
I’ll be back.