Avis Rent A Car

Richard and his wonderful staff at the Palomar office is the only reason why I rent only from Avis. I have probably rented more cars from this location than any other place combined due to the over-​the-​top customer service treatment that Palomar Avis provides its customers. I will continue renting cars from them for as long as I live nearby.

First time renting a car; it wasn’t the closest place for us, but we made the drive and were happy that we did.
Making reservations was easy; made it the day before we needed the car (mind you, this was during Memorial day weekend). The price wasn’t bad either; about $ 35 a day for a compact.
we got a little lost finding it but theres a little, itsy sign thats at the end of the drive way in front of the airport. Theyre right by Hertz.
Pick up was really easy; it was a little busy, but Richard was great. We got a nice Toyota that was really good on gas.
The cars are located straight down the hill from Avis. When you drop off, you just park it in the reservation stall, then write down the mileage on the pamphlet they initially give you, then drop it in the key box with the keys.

Let me first preface that the customer service at Palomar Airport was pretty good. That is the only reason that the review could have gotten more stars.
This review is much more for AVIS corporation as a whole.
Whatever you do, don’t be bamboozled. If you can find another company to rent from, I would highly recommend you doing that. I have talked to customer service 3 times and nobody can help me.
Let me tell you what happened…
I rented the car via calling the reservation line. I specifically requested a car that got the 48 miles per gallon as claimed on the their website. The gentleman on the reservation line got everything lined up and then asked me if I would like to prepay it as it gave me a couple dollars off.
When I got to the rental car place, they did not have the car I had requested. I was told at the counter, they cannot guarantee the car I requested. That should have been told to me before I got my reservation.
They told me they had another car that would be suitable in the Oceanside office but I would have to rent the car from the Palomar office first and then «exchange» it for the one there. I asked if I could just get compensated for the error, the guy at the Palomar Airport office offered me a half a tank (5 gallons).
Exchanging the car added an extra hour onto my car renting process. When I got to the Oceanside office (again a nice customer service person) I was told the car would not get 48 miles, maybe 40 miles to the gallon. The car ended up getting 32 miles per gallon.
The whole reason I rented a car was to get better gas mileage than I get on my own car. It wasn’t worth it at all!
I will never rent from Avis again! The process to get a refund or even an apology for my car renting experience has been a hassle. They have the WORST customer call center. Please understand, the people are not the problem, the system within AVIS is designed not to create loyal customers or repeat business.
The system AVIS has is not designed to cater to people and/​or their needs. Its designed to make a buck and not look back at who it stomps on in the process. Very unfortunate situation!

Avis really does try harder! I’ve typically rented from the location in Oceanside, but they did not have any cars available ²⁄₁₆ so I tried the Palomar Airport location instead. I was so pleased with their service, I wish I had discovered this location sooner. It was a busy Sunday (who knew this little airport was so busy) and I didn’t have a reservation, but Veronica quickly got me on the road with a Ford Escape — perfect for lots of luggage. I had a couple coupons, but she still found us a great rate. I returned the next week for a one-​way rental to LAX and she had everything ready for us. Thanks!

Always fast service, nice employees and overall great place to rent from. Even when the website says they’re sold out we give them a ring and they always come through for us!

Great rental location. Richard is helpful, courteous and efficient.

Very professional.
No issues.

Efficient and friendly service. Great price through Costco, highly recommended and will use again.

Nice staff (didn’t pressure me to buy unnecessary insurance). Super small location but got a nice car and was outta there quickly.