Patagonia- Cardiff

Amazing response time. Great service recovery. I wasn’t looking for the free hat, but thanks!!! We truly love the shop and will be back today for our hats ! Again thanks for the quick response.

What I do not understand and do not appreciate is when the manager of a high end, high quality brand in a pretty nice area has the audacity to look over the dressing room door as he knocked (I saw his black framed glasses, just a few minutes earlier he greeted me as a respected customer). The dressing room has a door where you can CLEARLY see a pair of feet and can come to a rather quick decision as to if it’s empty or not. I am VERY VERY VERY pissed off. This store has nice things that I would buy in a heart beat but I refuse to spend a penny at THIS LOCATION! F*CKIN IRATE!
This man is very lucky that he looked over before I was changing back into my clothes. This would be a completely different story!
I’M ONLY GIVING ONE STAR BECAUSE THAT IS THE LOWEST POSSIBLE SCORE I COULD GIVE.
CORRECT RATING REVIEW: ZERO STARS!!!

Good selection of women’s and men’s clothing, friendly service, and awesome convenient location. Looking forward to visiting upon my return to San Elijo

This Patagonia store in Cardiff is a great place to shop for Patagonia gear. It’s kind of sad because I remember shopping the original Patagonia store in Ventura back in the 70’s before they went big time corporate. This store is pricey but the selection is nice. The salespeople seem to have a little attitude. Sad to see a how a small little company grew into such a corporate tool.

If you want to walk into a store and pay 240.00 for a jacket with about 10 bucks worth of material built into it and get ignored until you walk up to counter to fork over your hard earned money (unlike the people «working» there), you’ve found it. Don’t get me wrong, I like Patagonia products, but when you have a store selling high-​end mountaineerings product you’d think the service would match. It doesn’t. The cashier and your local ⁷⁄₁₁ will be more attentive.

If you’re a 6 foot or taller male at 200 or more pounds forget about getting a wetsuit here. Patagonia stopped making them to fit you. No worries there are plenty of other manufacturers making good suits at lower prices that fit guys our size. Shop around then try Amazon for free delivery. Two stars for Patagonia because the employees did the best they could with the limited product the company provides.

decent service and great location. inventory is very light… you might as well just go online

Great service. Lots of inventory. Pretty easy parking. Staff very knowledgable.
Went in looking for a down vest for my wife and I. They had the style and size I was looking for. Offered to order for my wife with free shipping because they didn’t have the color she wanted. Great store!

I’ve never walked into a retail store with 4 workers doing nothing and been completely disregarded. No one stopped to even acknowledge me or my boyfriend’s presence. So naturally, the workers felt extremely unapproachable.
That being said, if you’re looking for surf gear, they have some really interesting stuff.
Little to no camping equipment though.

I love Patagonia coats — find yourself in the alps for many years and you find yourself appreciating quality coats. Other than that, I define the clothing as «middle aged white people esthetique». I tried going in, but I couldn’t find anything that I liked and whatever I did like there was not any in stock, so I continually walk out of there empty handed. The customer service here is just fine. The guys seemed to be more confident and approachable than the women. The women just seemed focus on getting inventory on the floor and didn’t ask if I needed anything when I was looking around.
We also participated in the Patagonia surfboard swap. Their rules specifically said, «NO SHAPERS» but they let a shaper in and of course, everyone bought all of the shaper’s rock bottom brand new boards and not really any of the used boards. It was really frustrating for many people there including my SO. What was the point in that? My SO called the shop to explain his frustration and disappointment and they said, «Yah, we know… we got a lot of phone calls complaining about it…»
The quality is very, very good. The prices are hors de prix, but you can get a decent deal if you wait for a sale. NOT for any family on a budget — this is for people who make over 6 figures. The asthetique is for people in their middle age and not at all sexy, but the coats are definitely worth investing in. It’s probably their best product to me.

Dalton and the Cardiff Patagonia store «Rocks»!! Dalton was very professional, polite and efficient. After asking Dalton for help finding my size and style of Patagonia jackets and vests, he immediately «showed» me and not just «told» me where they were. Dalton explained the advantages and differences between the Patagonia products. Then he mentioned the 30% off Patagonia sale coming up that weekend so that I may get the same product and save 30%!! Win-​win for everyone.
Thanks to Dalton, I returned a week later during the sale and bought a vest and saved 30%!! He even remembered me from the previous week. Dalton’s exceptional customer service impressed me so much that I complimented Dalton to the store manager by phone a week after I made my purchase.
I’ve been a long time, loyal Patagonia customer because Patagonia has always sold quality, long lasting products. I have Patagonia jackets, vests and shirts going back 25+ years still going strong. This Patagonia store in Cardiff was clean, well stocked with all the Patagonia products and the entire sales staff was helpful and polite.
Kudos to Dalton and the Cardiff Patagonia store. I highly recommend Dalton for his exceptional customer service and the Cardiff Patagonia store to anyone looking for the best quality Patagonia products. I know I shall come back thanks to Dalton.

A fine store, full of impeccable style and class, of dreams made into wave-​riding machines and eco-​friendly clothing and renewable wetsuit manufacturing processes. A leader in innovative, ocean-​friendly applications for guilt-​free, ocean-​minded fun. I just wish I could afford them.
P. S., they’re also rumored to have the best weed in town (which I also can’t afford)(see photo)

I recently found out this store was here so we decided to check it out. I have a few Patagonia items so I went in knowing what to expect with the premium pricing. The selection here is okay. I was expecting more items. My only real complaint is their customer service. I’ve read excellent reviews about the staff, but when we went, they were terrible. There is nothing more frustrating than walking into a store where two hipster sales associates try their hardest to ignore you. I first thought they weren’t employees, but later I saw them folding shirts and working the register. Maybe it was a bad time for them but they instantly lost my business. I will say that the taller skinny guy working in the surfboard area had a great attitude and was really friendly, but it was too late. I bought what I wanted at Surfy Surfy.

Im Really happy with the experience I just had at the store. Chris went out of his way to help me out and let me switch out a product I wasn’t satisfied with for free. It’s great to see that a company of this size still cares about their customers. Thanks again Chris

This store is all class. I see reviews from surfers who say its way too expensive, and I understand their frustration of not being able to afford certain luxuries, that was me at one point in life too. All I can say is you’re missing out! Buy once, buy right, make it last!
Patagonia is a brand I stumbled upon only about 5 years ago and now know their whole history because of my interest in having quality products for my lifestyle.
Absolutely the BEST wetsuits I have EVER used, and this coming from someone that has worked in surf shops many years in my life and can get discounted high end suits anywhere. I won’t use O’Né&@! anymore, Rip£&€|, no way! Nothing is better than an R2 that you can use in winter in San Diego AND tough it out in the fridgid waters of San Francisco where I grew up surfing. I can say the same about their clothing, have used their luggage (backpacks, dry bags) and even one of the smallest but used every single day, my Patagonia belt.
I agree with the 1 star reviews that Patagonia is a more expensive shop, but that’s not a good reason for a bad review. The products speak for themselves with their quality, the shopping vibe & environment is wonderful, and the staff always helpful and knowledgeable.
I will say it is the only chain store I really support because it still has a small business feel to me. Its definitely corporate, but the staff makes you feel like its an owner operated neighborhood store.

I have been an avid Patagonia supporter and gearhead since 1990. I have used a ton of their cold/​wet weather gear for my business, which was always done outside in the elements. The days of the «H2No» are burned into my mind. I have stuff from them that is 10 years old that I still use. They have great customer service and make a great product. They are green, trying to lessen their footprint, blah blah blah…
With that being said, GOOD ALMIGHTY GOD are they expensive! Most avid surfers, watermen, and outdoorsmen can’t begin to budget to buy more than one or two items of clothing per year, if even that. Does it last? You bet chur ass it lasts! But I need more than two items of clothing in my closet.
Their are other comparable items I can get for a ¹⁄₃ of the price that will last almost as long if you know how to take care of your clothes. My $ 17 OP flannels that are 5 years old are still in great condition and work perfect for early morning surf checks. The purchase of two of those saved me about 4 times the money for one Patagonia flannel, and they are just as functional. Do they have the cool Fitzroy Peaks tag on the chest area? No, but I was able to eat and put diesel in my truck to get to surfbreaks for weeks after rather than be broke looking really cool like all the namesakes who wear the stuff.
Anyways, Yvon, maybe consider saving the consumer rather than the planet? With loss of business due to stupid high prices, what does it matter? Just my opinion.
Oh, great store with some really functional surf gear, such as a plethora of Greenough fins! Also, a really cool location and hub of the community… Hence, the three stars.

If you want top quality products and a staff that is knowledgable and willing to bend over backwards for you, this is the place. Incredible service, great attitudes, all around great place to shop.

Most, if not all of my travel clothes come from Patagonia. Admittedly I shop online because the store does not carry all styles. Recently I visited their Encinitas location and found that the staff is very knowledgeable and friendly. Will be back soon! Parking is on street –plentiful across the street. The area is gorgeous. go for a walk!

great place they just fix my R3 wetsuit after 2 years and im getting a demo board to surf for the whole day for free, the crew is vey friendly and knowable.
and once in a while they have a surfboad swattmeet which is great .
Great place to shop quality
By the way im allergic to regular neoprene and they have good organic product that have back surfing again
thanks for your products

Yes, it’s true… it’s a little expensive. Perhaps it’s a little more than a little expensive. But I don’t mind it too much because I don’t buy my wardrobe from here and I don’t go in often. For the few times I make a purchase, I feel like I’m supporting good people with good product.
Perfect store to get a gift for the person that has everything.