After you get your to-go order and you ask for salt and pepper, you usually get handed like two of salt and two of pepper no matter how much you have ordered. What’s up with that? Why not just give the customer a good grab of both out of those prescioius salt and pepper bins, geez! I remarked at one of my stops about that and asked the person working if I was going to cause them to have to close because I wanted more salt and pepper. I got a big laugh out of that! Yeah, me I’m just another gringo. Blah!
Kim C.
Place rating: 1 Salinas, CA
I’ve never been to this location and came in for a breakfast sandwich. It was really bad. I got the sausage Mcmuffin with egg and the muffin was really tough and they use a different sausage patty than other McDonald’s. It’s half the thickness and flavorless. Won’t be back and I am getting a refund. And to top it off they don’t offer the 2 for 4 breakfast sandwich deal.
B.H. C.
Place rating: 1 Santa Cruz, CA
I’ve been to this location twice. The first time in the morning — I parked in the back which immediately was the wrong choice — ever get the feeling something wasn’t right. Two other cars with people no one was eating or leaving, so I parked up front. The second time at night in the front of the restaurant — very dark — the lot lights are off — actually it seemed the only lot lights that were off were in front of McDonald’s. Inside — they are so slow! They look like they are moving fast but both times it took almost 20minutes for the orders to be ready. The food was warm at best — the fries disappointed. The décor is older and dirty. Sorry nothing good to say about this location — did notice the owners info is listed for Gilroy — maybe the owners should spend some time in Capitola.
Alex B.
Place rating: 2 Santa Cruz, CA
The night manager is an asshole don’t go for munchies he forgot our sausage burrito, gave me a strawberry shake instead of a chocolate and waved off our remarks with a sassy comment. I saw him look at the receipt that said two ranches and then put two bbqs in. Thanks guy.
Heather M.
Place rating: 2 Santa Cruz, CA
Oh my gosh what has happened to this McD’s! I grew up coming here. Yes, it has always sucked having this location without a drive-thru. Sucha mistake. For sure this location has gone downhill. So sad! The staff is so-so. This place though needs a deep deep cleaning. Even the cooking area doesn’t look the best. The bathroom was not clean either. The service really is slow. Came for lunch and they had one cashier to a whole gang of people lining to the door. I also hate hate hate that the soda machine is behind the cashier area so we cannot get our own. That is like oh my God so out of date. Lol. Lame!
Tatiana M.
Place rating: 1 Santa Cruz, CA
I totally agree with previous reviews. Is my worst experience at McDonald’s so far. They treat you as if they were doing you a «favor» taking your order. Something has to change at that location, I don’t see how a business can run with people like that. The staff is very rude. Bad, very bad. Not to mention, the bathroom was disgusting.
Roberto F.
Place rating: 2 Healdsburg, CA
You’re not expecting much at Micky D’s, but the evening crew at this location is just horrible. I’ve been on several occasions after 7pm and the experience has always been the same, bad. It always takes at least 3 times as long to get your order as it would if you came at lunch or breakfast. Also one of the evening managers is the worst. All he can say is «can I help you?» and yell out order numbers. I felt bad for a elderly guy who tried to make small talk and the guy responded with«Can i help you?» twice. It’s not hard to say hi and make a little small talk. Others taking orders are young and generally pretty friendly. Morning crew 5 stars and super friendly.
Tram N.
Place rating: 1 Santa Cruz, CA
Laid off of fast foods for a little over 6 months. Since I met Craig, I realized I was consuming stuff that is harmful to my body. This isn’t about weight loss. I made a point to eat healthier and cheat big if I’m going to eat junk; super burritos, cheeseburgers, eggs benedicts, Philly cheesesteaks, chilaquiles(one of my favorite breakfasts), pastrami sandwiches, pizzas… you name it. I have been struggling financially so I had to resort to fast food for my kids last Saturday. I should have spent the same amount that I did spend($ 10 and change) on something from Trader Joe’s. I regret it but what can I do now? I have learned my lesson. No drive-thru. I repeat. No drive-thru. This fast food joint ain’t fast because I waited hella long for my kids’ orders. Friendly staff though so I do give it that. No more fast food junk ever for my kids.
Brandon J.
Place rating: 1 Merced, CA
No drive threw. They don’t give u a receipt. The fountain drink is behind the counter. The line is a joke. Not the ordinary McDonald’s
Kerry S.
Place rating: 1 Bay Area
I’ve lived all over California and have been going to McDonalds for 35+ yearts, and Capitola is by far the WORST McDonalds I have ever frequented. Service is consistently terrilbe, and the food consistently YUCCHH. Don’t ask for special orders(grills) here, they just don’t the basic IQ points, it seems, to get things right whatsoever. Period. I am sad to say how true it is…
Billy A.
Place rating: 3 Brooklyn, NY
The early morning staff gets 5 stars hands down. I just will not go in there in the afternoons, what a bunch of obnoxious goof-balls. Another thing, I don’t understand why this branch charges .15 more for a senior coffee than Watsonville or West Side, and .30THIRTY! cents for an extra syrup for hotcakes when it”s free in the other two locations.
Victor L.
Place rating: 5 San Francisco, CA
WOW! I believe we have a winner! This is probably the first McDonald’s that I have ever given a 5 stars to. This is all accredited to the one cashier who took my order. He was extremely friendly and helpful, fast, and did not forget my order. I got a very good vibe from him. Although I do not remember his name, I would hope that one day soon, he gets a promotion. After he took my order, he even had the courtesy to tell me he was going on break, and that the other worker would hand me my food once it was done. That is the most courteous thing someone working at McDonald’s has ever done for me. Good customer service… makes me so happy, knowing that someone can make the best out of any situation.
A.L. S.
Place rating: 1 Palm Beach Gardens, FL
Worst mcdonalds. Really slow and no drive thru
Corrine V.
Place rating: 2 Santa Cruz, CA
The new McNugget sauce thing is going so wrong. We ordered 20 nuggets and asked for three different sauces– But only received two different kinds, and two packages at that. Customer service is everything!
Kari S.
Place rating: 5 Santa Cruz, CA
I so love this McDonald’s! Another perfectly made Big Mac with perfectly fresh fries! I know this shouldn’t be a huge feat, but there are so many lousy McDonald’s. I just had a Big Mac a couple of weeks ago that almost put me off Big Macs forever(yes Ocean Street Micky D’s I’m talking about you). I find that 41st Street does it fresh and right every single time. Every. Single. Time. Fresh bun, over flowing fresh lettuce, fresh onions, and fresh fresh fries! How can one McDonald’s be so fresh and one on the other side of town be so stale? I really do want to know. This isn’t the most up to date location and there is no drive through but the food is spot on.