Jacuzzi Hot Tubs

We bought the top of the line Sundance maxxus spa and covana automatic cover to the tune of $ 24,000.00+. It was delivered damaged (the skirts surrounding it were broken and bashed in), the LED panel control did not work and needed to be replaced, 6 of the metal rings surrounding the jet outlets popped off first day and had to have new fittings put on. Very frustrating. The panel took months to come in and after it did, they couldn’t find it in the warehouse. The only ray of promise came from the man who replaced the LED control panel and jet rings as he truly seemed to know what he was doing. We were so upset with all the stuff going on with a brand new spa that the district Manager called my husband and promised a free service and chemicals… even that took a month or more to sort out. Today our weekly maintenance guy came that we pay $ 1200.00 a year for, we happened to be home at the time. he spent about 5 minutes or less adding chemicals. never checked the filters and left… my husband called the warehouse to tell them and thankfully they are giving us a new service guy. It seems they are trying to make it right but it has been the most frustrating experience for us and I have gotten pretty damn upset about it. We have had panel replacements scheduled 3 different times, our Jacuzzi emptied 2x to get the chemicals balanced and god only knows what else could happen. I don’t know why we have had so many issues. We paid cash for it in Feb. 2015, and had it delivered months later at the beginning of September because we were getting the yard ready for it. It arrived wet inside and dirty… I am so very disappointed with this experience. If it finally gets to the point where we are problem free then I will update this review but as it stands now. it has been a nightmare…

I recently bought a Jacuzzi brand spa from Paradise Valley Spas on Clares St in Capitola. I’ve just come from a terrific early morning soak and after several weeks of ownership I decided to write my first Unilocal review.
Dora at Paradise Valley was extremely helpful and flexible with some of my requirements for installation and timing which frankly made all the difference. Dora was also very patient in explaining the various chemistry options and features. The installation was on time, and due to my very unique driveway and installation was a slight up charge from their otherwise free delivery. The delivery team was on time, careful of my surrounding property features, and efficient.
The model I bought is the J355 which is roughly 7’X7’. I really like it because it’s feels much larger than it’s footprint, has multiple high and low sitting spots, and a lounge. The jets are very powerful and give a much better massage than other brands. It’s quiet during filtering, always at the right temp, and super easy to configure and adjust. Another feature that I really like is the easy lift cover mechanism (this was a $ 100 up charge).
The Jacuzzi 355 is now the third spa I’ve owned over a period of 14 years, and I’ve learned a couple things. First; powerful jets, that can be easily and seperately controlled is super important. Second: the granite like, neutral shell material and colors stays looking new and nice much longer than the dark, smooth, glossy colors. Third: The «Salt» based systems now being offered by some manufactures are BS, finicky and not nearly as nice as the mineral based system that my Jacuzzi offers. (Ask Dora about it, it’s the best method I’ve used for hot tub sterilization, no chlorine/​bromine smell, crystal clear water, and easy) Fourth: Wash your filters frequently and you’ll have much better water quality.
I give Paradise 5 stars but would give them 4.5 if I could, only because of price… they’re products are on the high end of the price spectrum. Jacuzzi is a premium brand and I do believe they are higher quality than most, but you can find a similar sized/​featured spa elsewhere for cheaper at say Costco or some places in San Jose. Actually, I did buy a spa just 6 months before this one from a competitor that had so many problems they took it away and eventually refunded most of my money.
I highly recommend Dora and Paradise Spas and highly recommend that anyone thinking of getting a spa do so.

I had a great experience with Dora at the Jacuzzi store, also known as Paradise Valley Spas. She was very outgoing and helpful, and knows her product well. I also was pleased to discover that their chemicals are priced very well. I had been looking online (the local place where I bought the Jacuzzi wasn’t the best) and I found the pricing here to be better than online. (Plus I’m supporting the local community!)