Canyon Mail & More

I’m a 54 year old male. I’ve been a resident of Canyon Country for 16 years. I patron Mail & More pretty much any time I have to mail something.
Recently, I’ve been doing some home updates. I’ve had to return some items. I drive to the location and prep my packages. I usually buy their large envelopes for returns.
The last visit was a little over a week ago.
I had to return a cutting board and mount that did not fit. Including shipping, I paid $ 62.23 for the item.
I returned the item at the location and they charged me $ 38.00.
I am recently retired with a disabilities. I use this location for the time saving factor.
I did not argue with the owner because of several partons in line behind me.
Also, I did not want to wait again in line at the Post Office.
I never got a clear explanation as to why the parcel cost so much.
Both the service personnel came at me with a «Who’s on First?» routine.
I no longer will spend my money at this location.
SMDH…

I paid for a box for 3 months and never ended up using it, so I didn’t renew it. A client sent a letter without a box number addressed to my dba business, not the business name I registered (my LLC). So to be fair, they did not know who’s it was. Instead of contacting the small, local business printed on the envelope inquiring about it, or holding the envelope waiting for the recipient to show up, they opened it! It was a sizable check and they wouldn’t give it to me until I either paid for another 3 months on my box or slipped the guy a $ 20 bill.
I did business here for 6 years, had a box a couple times (once for well over a year). The old owner was awesome, but he retired and sold the biz. I don’t like posting bad reviews, especially for family owned local businesses, but after another bad experience shipping an item, this is just too much.

I have a 5 month old who freaks out if he can’t see me in the car and I had just gotten him to sleep. I called ahead and told them I had some packages to drop off, 1 needed a label and the other postage. The guy met me by my car and picked up the packages and did everything for me while I waited by the car. No need to wake the baby at all. That is some amazing customer service. Some of the employees have been not as friendly as they could be, but any company that does something like that for someone is a good company that I’ll keep coming back to.

I went in there to purchase a padded envelope for an amazon return. When I brought it up to the counter to pay for it, the employee ran his fingers inside of it a couple of times like I was trying to conceal something inside of it to steal. Not only that, the sign said it was 1.50 $ for the envelope, and he charged me 1.75 $…not a big deal, and I didn’t say anything, but come on… know your own prices and don’t stand there going umm ummm 1.75…not friendly either.

All the bad reviews are definitely true.
Very unprofessional, rude service. I went in yesterday to put a very important package next day and I was assured it would get there today (Saturday). Well, when a package is brought in «next day» after 12p it will NOT be delivered next day! Both the older man and the guy who helped me FAILED TO TELL ME THAT!!! I will never visit this place again.
It cost me an arm and a leg to send this package next day and come to find out it’ll be there Monday!!! Their is ridiculous.
Mail n more, you guys really need to take care of your customers.

I went here to get a document notarized and it was $ 10 cool I’m fine with that good deal.
The employee was very rude and not pleasant like he wasn’t happy to do his job…
I then asked him how much it is to fax the documents he said $ 1 I was like ok cool, so I had him fax my documentation. Then he brought me my receipt to sign and it said $ 26!!! I was very upset and told him I wanted a refund and that he never clearly stated $ 1 A PAGE!!! he continued to argue with me and stated he could not refund me my money back. Worst customer service ever and vey rude and not clear on his services
Maybe they should have someone that speaks clear English to work there and someone that is happy to do there job. Never will go back to this place again

This place is a ripoff and misleading!
I went in today to have something faxed and as I walked in I asked the guy (not the older man) how much will it cost to have my documents faxed and he said «$ 1». So I had him fax my documents and then he charges me $ 6. I asked him why is it $ 6 now when he originally said «$ 1». He then told me $ 1 per page. That is not what he originally said!
He then told me «that’s what everyone charges». If he would have told me $ 1 «per page», I would have walked out. That’s way too expensive! He then processed to give me an attitude like if I was being rude with my questioning his original price and not specifying $ 1 «per page».
I have done a lot of business with this store and I DO NOT plan on visiting them ever again for any of my needs.
If the owner reads my review, my recommendation would be to train your employee on true customer service!

This business has changed hands several times in the last couple years, and BEWARE of shipping ANY valuables with the new owner! On March 10^th I tried to send an extremely important parcel for my earthquake insurance. It was almost late and ready to expire. The young punk at the counter started to help me but got distracted when an attractive young girl came into the store after me then was ignoring me. My time is so short on my days off that I really needed to finish this transaction and get my other errands done. I guess he never heard of first come first served. I spoke up and reminded this rude young man that as his customer I was there first and I needed his help now. He started to excuse his bad behavior and cry baby about how many packages he still had to work on which was HIS problem not mine and made me worry about my package being labeled for the correct destination. I made him put the label on while I was watching which apparently made him mad. He wanted to collect my money and process my package later which in my opinion would increase error. We had a few unpleasant words, I took my paperwork, and went on my way. I never thought that anyone would tamper with mail– unthinkable in America. I kept checking that air bill number over and over for about a week and a half. I finally contacted a representative at USPS and it was nowhere in their system! ! I really believe this was never sent! I contacted the insurance company and they never got it! I finally put a stop payment on my check after 2 weeks. This is a shame because the original owner of this business was such a good guy. Apparently the latest owner went on a long vacation and left his business in this young jerk ’ s hands. I have never had any problems with this business until this incident so I truly believe my package was never sent. …Customers beware!!!

This place has been around a while and has survived the times. I can say a large contributor to that is their flexibility and service.
They offer Fed Ex and UPS drop off, notary, PO BOX rental and basic document printing and copying services.
They found a niche in the Sand Canyon area as the only Mail/​UPS and FED Ex/​type of service in the area. However, they do not take advantage of that niche and continue to provide great service to the residents in the area.
Only recommendation I have is that the store needs a remodel on the inside. It needs to be organized. There are packages, labels and ‘things’ all around. Cleaning up the look of the inside will go a long way of making customers more willing to go inside.

I feel compelled to post a review after reading the other review that was previously posted. I have lived in Canyon country for over 10 years and I have frequented Canyon Mail & More on countless occasions for a wide range of services. I have used them to mail a number of letters and packages, I used their PO Box for over a year, they have notarized a number of my documents, I have used their copier, etc. I have never had an issue with their customer service and I have always found them to be professional, courteous, reasonably priced, and reliable.

I am not used to being vocal about negative experiences however I cannot resist letting people know about how self serving this business is. I needed to add $ to my son’s prepaid card while he travels in Europe. This arrogant guy would not do it because he said the card needed to be present. I told him that I spoke with Western Union Prepaid and that they said that when the card was not present I could put money «On» the card. The jerk would not even call the company to confirm;, told me that he had been doing this for 12 years and that he knew more than me. He told me to make a money transfer, that would cost me double. What bothers me most is that he obviously could care less about helping me. He was all about where they would make the most money. He cut me off and started to speak Hindustani with a woman that worked there with him. He ignored me like I did not exist. She actually asked him to help but he said no. It is these kind of people that I loathe. He thought I would not understand him but I did because I am East Indian and he thought I was probably Mexican or something else. Good news is that I walked less than 100 ft to Vons and they did the transfer. No Problem. This company is self serving. no customer service here… stay clear!