Woodstone Prestige Home Services

This guy is unethical and i would steer clear of him and his company. Unfortunately, this is an instance where we are seeking legal counsel to get our money back as this guy will not do the right thing. Here is our story:
Charlie Sullivan is the General Contractor. He came to our home and gave us an estimate for new windows, new french doors, a partial bathroom remodel, repair of an outdoor deck, and repair of 2 ceilings due to moisture damage. He came and fixed the ceilings in the kitchen and bedroom (drywall, plaster, paint, etc) that work was done. It was unorganized from the get go — they did not start when promised, they did not show up when promised, they did not complete the work as promised.
One evening we had the painter in our home until 10pm as we were desperate to have them finish at least some of the project and we were not sure when they would show up next. soon — it was apparent they would not show up regularly. they disappeared for a while and my husband emailed, texted, and called Charlie and the guy who worked for him (Dan) and there was always an excuse as to why they could not show up. i have emails that state their plan to show and the work they were going to do and they did not follow through. we asked them on several occasions to speak directly to my husband for info on the project, if they had any questions about the project, and/​or if there were to be any decisions made regarding payment for the project. we could not have been more clear on this point. And Charlie and Dan both agreed to this communication before we started the project. i was mostly unavailable at this time. they disregarded this wish and many others.
my husband was available by phone email and text to speak with Charlie and not his painter as requested — Charlie continually asked Dan to contact us on his behalf. We had excuses of a «sick family member», of «pneumonia» «flu» and other such claims from the business owner that these things caused him to be «unable» to reach us over several months — his having the flu apparently shut down operations and no one in his company was able to dial out i guess. Ironically, at the start of the job we were contacted by a very pleasant woman who informed us of how the job would go that day or week. She mysteriously disappeared from the process early on. Charlie quoted the job would be finished the second week in september so by the end of october we started calling him to task — we had heard from the person who recommended him that he was behind in her job as well and had NOT ordered the materials when he said he would so, giving him the benefit of the doubt, we asked for the bill showing that he had ordered the windows and none was forthcoming on three separate occasions over several weeks. He promised to provide it the first weekend and failed. After that, he no longer returned my husband’s calls, texts and emails to him. Then when we said we wanted our money back, as we had no windows, no french doors, no work being done in the house — weeks went by without any activity. we told him we would pay him for fixing the ceilings and painting the ceilings, demoing the bathroom and repair of the deck but we wanted the rest of our money back. He then went into a spin about having to restock the windows — and that he would be charged for that. we had asked him over and over again for the itemized receipt for purchase of the windows and none was ever shown to us. He had more than enough time to supply the information — he could have even had his «supplier» call us or we could have called them but no. He never showed us a receipt for purchase of the windows so has no reason to charge us a «return» of the nonexistent windows.. We asked to speak with him through out the process and he had his painter do the dirty work. As of yesterday we received a call from his painter who wanted to disassociate himself from charlie (i have the phone number and record of his call on my cell). charlie said he could not reach us at home which is amusing as we go back to our original request to contact my husband on his cell phone first — then the house.
There were multiple ways to reach us and, in fact, when it came time to make excuses they reached my husbands cell, our home phone, my cell phone and lastly both my husband and me via email.
Charlie claims his «supplier» charges him 50% he claims — so he is trying to keep our money without proof of purchasing anything and he says he can not refund anything until december 1^st.
This guy is unethical and i would steer clear of him and his company. Unfortunately, this is an instance where we are seeking legal counsel to get our money back as this guy will not do the right thing.