Our tenants called us on a Saturday to let us know it sounded like a gun shot in the garage. … it turns out the garage spring busted! I called the company late on a Saturday. … he told me he might be able to fix the door that day. After about an hour(like he said), he called back to let me know he could do it on Sunday(no extra charge). $ 185 to replace both springs on a Sunday.. he left the invoice so i could mail a check. Easy peasy! I would recommend!