Michael’s Plumbing Service

This was one of the worst experiences we have ever had with an installer. First, the attitude and professionalism of the installer was horrible. It was clear that something was wrong. They did arrive on time. Here are the things that they did:
When they took the old vanity out they tore wallpaper.
They installed the new vanity knowing that the faucet handles did not line up correctly with the faucets on both sides!
They installed the new vanity knowing there were 4 inch holes scored and showing, (vanity has to be replaced since the score holes were showing).
The measurements for the cord hole were off by 2 inches, (Micheal’s did the original measurement)
They installed a faucet that did not work properly with a dribble of water and left it for us to discover later.
They will not come back to correct, even at the request of Lowe’s.
Lowe’s is ordering a new vanity and hiring a new installer.
The end result, crappy work with a horrible attitude and no warranty to back it up. Lowe’s should fire this company!

We bought a kitchen faucet at Lowes and were told that they sub out this to other installers… had I known that I would have asked more questions. We are now waiting for this business to call us back after we called 3 times today to get a time for installation… so far we have not received their call even though I called Lowes to get ahold of them. Lowes did reach them… they must have their Bat Phone Number. and Lowes called us back to tell me that the Installer would call us back in 5 minutes to set up the appointment… it’s now 10 minutes later and no call… big surprise.
I don’t have a real fuzzy feeling about this business because they do not call back so I will give them a 1 rating until this is resolved. If they do the job to my satisfaction then I’ll change the rating to what it should be. I like to be fair minded and will give them a chance to redeem themselves but right now… they are standing on pretty soft ground with their pitiful Customer Service.
**Addendum…I received a call from the Company and was told they could have a service tech out this morning (after I left a scathing message to which they didn’t call back after I told Lowes what was going on. Lowes called them last night and then they called me back to say Michaels would call me shortly to set up an appointment… guess what… they didn’t call back last night.
Anyway, the tech arrived this morning at 10 am (Gordan) did a great job and told me a couple of things that I should keep an eye on under the sink. It seems our builder used the cheapest crap plumbing ever and that the lines were of such a low grade that they would leak with age (which one was… very small drip) and at least he was proactive in letting me know. I will raise the rating from 1 to 3 because the tech was very good but this business is lazy in getting back to you and if you want service then you have to demand in and get Lowes involved. This should not be how a Service Vendor is supposed to do business… don’t be lazy and answer the phone and call back the consumer.

Never ever! I had a similar experience as the previous poster.
This company was sub’d by Lowe’s to install our new water heater. They never answer the phone or respond to their emails. I would say worst customer service but I can’t get them live to get ANY customer service. Terrible!

Absolutely horrible experience. Lowe’s assigned them as the installer for a hot water heater I had purchased on 12−30−13. It is now 1−15−14 and Michael’s Plumbing has gone from $ 400 to $ 1000 to install, will not answer the phone or return phone calls and hung up on me.
I offered to pick up the water heater and get it up the stairs and directly where it needs to be installed and inquired how much it would be then. Lowe’s can’t even get ahold of them.
Four estimates later and NONE even close to $ 1000. Unprofessional ripoff, highly recommend against using their services, and if you do shop around!