Marble & Granite Works

My husband and I had a horrible experience with this granite company. We had purchased 3 counter tops (bar counter, sink counter & buffet counter) through a home improvement store that contracted MGW for the counters. Upon consultation, Marble and Granite Works (MGW) informed us that the buffet counter, being the largest at 9ft long, had to be cut into 2 pieces and seamed back together as it would not fit through our basement stairwell. Concerned as to what the seam would look like and where it would be, MGW reassured us that they would seam the 2 pieces exactly where the split them — making the seam blend as best it could. We OK’d the template layout and patiently waited our 21 days to have the counters installed.
After install, we noticed that the 2 pieces that were seamed together didn’t match. Both the granite pattern and color was extremely noticeable and different. I immediately called MGW to complain and to find a solution to this mistake. Fortunately, they took pictures of our layout and pictures after the install and admitted to their mistake. Apparently, they bull nosed the wrong side of the counter — it was backward. They kindly offered us $ 200. Keep in mind, we paid $ 4,000! Their next offer was to pop the seam, bull nose the other side, glue it back together and install a granite back splash to cover the bull nose side against the wall. I couldn’t believe they would offer to rig our $ 4000 counter top — whatever happened to QUALITY? I knew at that moment, this was not going to be an easy fix. Not only did we have our contractors on hold as they couldn’t move forward with an unfinished counter, it took us almost 2 WEEKS to give us a settlement. During that time, they were extremely defensive, argumentative, and continued to insult us by accusing us of only being out for the «money». Near the end, it got so bad that our home improvement store, in which we purchased the counters through, had to make up the difference that MGW would not pay as they knew MGW was being unreasonable.
I’m warning you, please do not use this company for your granite or marble counter tops. They have no concept of quality, cost or customer service and I would hate for another customer to go through this.