Hi Tech Collision Center

I was involved in a 3 car collision. I had my 2015 Fusion towed to the Jack Madden Ford Collision Center (yes, only a few months old and Bamm!). They had it all fixed up, and back in my hands within 2 weeks. That included the time waiting on the Insurance appraisal and re-​appraisal for additional damages found.
They even gave me a break on my deductible, only had to pay $ 250 instead of $ 500. Hope I don’t need a collision center again, but I know where I’ll be going if I do. Car is driving again, good as new.

This place is no longer under the control of Jack Madden Ford, they are now High Point Collision and the place has gone way down since.
I had to bring my car here for some warranty work though Jack Madden as they contract with this body shop. The roof had a few paint bubbles and a rust spot and the whole roof had to be repainted.
I dropped it off early Tuesday morning and was told it would be finished by Friday. So I called the shop on Friday before I was supposed to pick it up just to make sure my car was all set.
Nope — I was told to wait till Monday.
So Monday comes around and once again I call to check and see if it’s ready.
Nope — Wait till Wednesday they said. When I asked why it was taking over a week to paint my roof I was rudely told that the person I was talking to that he had no idea.
Wednesday comes around and finally my car had been repaired. Kind of. I was shocked to see they actually DID MORE damage to my car than they fixed. They chipped the paint in 3 spots near the roof and scuffed and scratched up the doors, it looked like something metal rubbed up against them.
When I asked the front desk guy about the damage he sort of just stared at it and told me they didn’t touch that part of roof.
Usually I’d argue but in this case I never wanted these guys to touch my car again. I’ll just fix it myself, at least I know I won’t make it worse.
The roof itself came out alright though, but it was not worth the hassle.
With all this said Jack Madden service did do a great job covering for the crappy body shop, they covered the full cost of my rental. ($ 600) They also stated that they are looking into going with a different body shop, apparently they have a lot of issues with High Point.