AT&T

One of the worst customer services ever! The manger their was not helpful at all. No one in this place gives a @#$ about you. They have terrible attitudes. My experience was so bad that I don’t feel like sitting here and writing a novel about what happened. Take my word for it, just don’t ever step into this negative environment. If i had the option to give 0 star I would. This place doesn’t even deserve 1 start.

AVOID THIS STORE!!!
Worst customer experience. Went in to add a third line to our plan. Registered with the lady at the entrance when I walked in. Thirty minutes later get called. Sales person introduced herself and said, «Oh, I don’t have a table» and left to go to the back room. 5 minutes later returned. Pulled up my account and said I couldn’t add a line since it was in my wife’s name. Then compared AT&T to a bank. Started lecturing me. In the past they have called my wife, verified her SSN etc. and was able to do it. Not this time and I got a lecture too.
42 minutes of my life wasted and rude. They could have caught it at the entrance when getting why I was there, be prepared, and be nice and professional during the discussion. After 22 years as a loyal customer, one horrible experience and I am switching to Verizon. If you like AT&T, go to a different store because they may actually get you to leave the store to go a mile away and switch providers.
My previous 2 visits included waiting 2.5 hours for a new iPhone (after an hour in line) and over 30 minutes to get served to buy a case. I completely accept an hour in line for a new iPhone model, but really waiting 2.5 hours after they had the phone in my hand but had to wait for them to program a SIM. Took 2 minutes once the right guy come over to help the AT&T employee serving me.
Takes less time to switch carriers than get service from this store.

I couldn’t set up a business account online due to verification requirements (EIN, articles of incorporation, etc). I went to this store to do so. First problem, a task/​permission completed online couldn’t be found on their store system. This IS a communications store, right? The in-​person store and online department can’t communicate info?! At the store we had to call the same 800 number any other schmo has to call. Waited FOREVER on hold, then a few minutes in got disconnected. Called again and waited over 20 minutes to speak with an agent. David at the store who was all chatty at first has not said a word to me. He does not look happy. At least we’re sitting at high top tables while we’re waiting growing old. David confirms my business paperwork and then tells me there’s a $ 1,000 deposit for this new business account. Um, no. I ask if I can personally guarantee and he says «most people just put it in their own name anyway instead of the business». Well I’m not most people and that has to be one of the most un-​customer friendly comments ever. Way to be accommodating! The agent on phone gets personal info and I have her call me on a cell number so I can get out of the store already. She finishes with me and was pretty nice. David, not so much. AT&T stores, get a freakjng fast pass phone number or a line dedicated to stores only. It’s RIDICULOUS to make a client wait that long. You’re a communications store, communicate with the online part of your billion dollar a year company. OMG!

We worked with Steve recently with a chaotic situation. We were out-​of-​Towners with billing questions about 10 different phone lines, 4 iPad plans and two separate bills. He worked with us patiently and efficiently, answered all of our questions and straightened out our very confusing account. I’d give him 6 stars if I could. Great customer service! Thanks, Steve!

In the past five years, I have been moving between Five different cities, internationally. Just before I moved to Detroit, I spent about a year and a half in Australia — so when I was making to move to Detroit, I really was shocked to find out that my move across the atlantic to Australia was an easier move than it was to move to Detroit! I had never expected to run into this much trouble and meet the most horrendous customer service people in my life. It’s horrible thing to say — but I really was thinking that Detroit deserves to die away and never come back.
Fortunately, however, my view had changed when I got to this AT&T branch in Canton. Just a day ago, I had been turned away by a sales person at another AT&T branch, saying that I cannot get a phone without SSN — I am a Canadian student without SSN. I argued saying that I have lived in Boston about 4 years ago, and had gotten a Verizon contract without any problem — and also note that it is illegal to ask for SSN unless you are a government owned business.
So when I walked in to the AT^T store near IKEA, I really was not expecting to get any help — I think I went in to use the google map on one of the phones.
My first impression of Jody (Sales person) wasn’t the best. He was on the phone (which really wasn’t his fault), and made us wait a long time. I minded that of course, but I had to use the internet, and had to use the bathroom, so I waited.
Once he was off his phone call (I think he was on hold from AT&T customer service ppl– so I definitely cannot blame him), within 20 minutes I had my phone in my hand! He knew exactly what he was doing!
He was one of those sales person who knew what they were doing.
Since moving to Detroit — I have met too many sales persons who are friendly but clearly did not know how to deal with an oddity such as myself who rightfully does not have SSN.
I had to put a deposit down on the phone which I will get back after a year, but I was impressed Jody could make the phone happen for me, without giving me much fuss about not having SSN.
p.s: I give it a 4 star instead of 5 because I had a terrible experience with AT%T in general and just spent about 3 hours on the phone to talk to a customer service person who was absolutely horrible and useless. No fault on this branch.