Comfort Walk In Tubs

Though the name listed on Angie’s List is Jordan Dayao, the real man behind the
curtain is Mel Newman, formerly of «Comfort Walk in Tubs «on Jordan
Avenue in Canoga Park. Even though comfortwalkintubs.com’s website is
active as of right now, he «permanently closed the showroom» and moved to Millwood
which is actually his residence and renamed the company «Secure Comfort Bathing, Inc.» My mother purchased a tub from thisshyster in 2013. She was diagnosed with Alzheimers in December of 2014
and in my sisters and my cleaning out of her condominium, we found
copious documentation of my mother trying desperately to get the tub
fixed. It NEVER WORKED, leaked like a sieve and even though the tub
was under warranty, when she did finally get some kind of response, Mel
sent a workman, charged my mother 150.00 (again, tub still under
warranty so she should not have been charged a dime but my mother was clearly suffering from the beginning stages
of the disease which we did not know at the time) AND the «service guy»
he sent out told my 75 year old mother he would show her how to crawl
into the guts of the tub to flip the GFI switch. REALLY? Aren’t walk
in tubs for people losing mobility? When my sister called him, he
denied having ever sold the tub to our mother despite the appointment
confirmations, receipts AND the fact that the number on the comfort walk
in tubs website went directly to him, the email address my mother had
been sending her pleas to for both service and an OWNER’S MANUAL (which
she never got), he said he would be «willing to help us out.» He mailed
some part to us after we sent a video of the water shooting out of the
bottom of the tub (a video we had just taken that day which was July, 2015) and I still have the part because someone else who had NOTHING to do with this was kind enough to drive almost 100 miles to
fix the tub and didn’t charge us one red cent. Also, the part this genius sent us had NOTHING to do with the problem with the tub. It was a MANUFACTURING DEFECT, NOT AN INSTALLATION DEFECT. STAY AWAY FROM MEL NEWMAN. He had to close on Jordan Avenue in Canoga Park, I’m sure due to his ripping off senior citizens. We have since spoken to numerous people who have worked with him and one called him «a waste of human protoplasm.» That is being kind. I am posting this review everywhere on the internet because I don’t want another family to go through what we went through and what my poor mother went through. She used the tub exactly twice between her purchase in 2013 and our final move out of her in October of 2014. I have never written anything but rave reviews for Angie’s List, Unilocal,etc. Not this time.