American Apparel

NO ONE helped me or even noticed me when I walked in. So pathetic and one of the employees was trying on clothes while the other judged.

I very, very rarely take the time to write a review, but I have to say, do not bother going to this location! I would recommend the Malibu or Santa Monica locations instead. The staff here are unfriendly, unprofessional, and seem to have no customer service skills whatsoever. Who is making the hiring decisions at this store? I thought maybe they were just having an off day, but based on the other reviews it clearly isn’t just my experience.
I will never come back to this location again. If the clothing were really that amazing and well-​priced then maybe it would be worth enduring the terrible customer service experience, but let’s be honest, it’s not. I paid $ 60 for a simple hooded jacket, which I regret not unzipping and inspecting more carefully, but I just wanted to get the hell out of that store! Upon returning home I noticed how poorly sewn the inside of the jacket was. I don’t even want to wear it unless I keep it zipped up because the inside of it just looks so cheap! I get that it is made in the US, but for $ 60 I really do expect better craftsmanship. I also don’t want to bother returning it because visiting this store is such an unpleasant experience.

My husband and I went into the WH store on Sunday April 3^rd @12pm. We were never greeted, I looked at watches while three girls stood behind the register and talked (they never asked if I wanted to see one). They were talking about one of the girls last days and «she should do what ever she wanted, cause it’s your last day and who cares» they were VERY unprofessional and lousy at customer service. I finally had to ask to see a watch, which she seemed irritated that she had to get it down. My husband approached the counter (who always buys the ⁵⁰⁄₅₀ T-​shirts, and loves them) the only words that came out of her mouth was the price. Not once did they move out from behind the counter, greet any customers coming in, ask any customers for assistance, and no suggestions for add-​ons. If it weren’t for the good quality clothing, and clean store we would never shop at the Woodland Hills location. I normally refrain from posting on Unilocal,but that was absolutely some of the worst customer service I have ever experienced, and It should be fixed.

Shopped here today with my daughter. I felt like we were disturbing the guy who worked there. He actually had to take off his headphones to help us! Tragic!
It makes me sad that some people are lucky enough to have a job, yet they don’t value it at all.
Apparently the manager of this store will hire just anybody because customer service is non existent. Very sad.
We will not be shopping here.

Went in here tonight and got some serious ATTITUDE from Diana… big thumbs down. When I first walked in I was greeted by Diana with a «just so you know we close in seven minutes.» I responded «.okay thanks.» Took me about two seconds to decide what I wanted so I walked over to the fitting room where Diana looked over at me and ignored me twice when trying to get her attention… waited about five minutes to not come off as rude… then walked over to her and asked her for a room and she again with MAJOR attitude said «uh…*eye roll*…yeah sure but we close in three minutes.» (Clearly seeing I only had one thing in my hands, two different sizes to try on) so I nicely said «well, I waited over there for about five, I could of already been done by now» and she laughed and rolled her eyes at me yet again. After about two seconds of me being in the fitting room she came to harass me yet again to let me know «the register would be closing in two minutes» basically telling me in two minutes I could not purchase anything in the store… came out about a minute after that and walked to the register where I had to wait 5+ minutes because another much more friendly employee was holding a pleasant conversation with a customer who had came in AFTER me. Happy I was allowed to purchase the item I wanted and they could take my money LOL!
(All of this mind you I would have only been in there for about 3 if I wasn’t purposely looked over TWICE for the request of a fitting room)

If I could give this place 0 stars I would. Worst customer service — a lady with brown hair in a braid and the man who was ringing me up were rude and stuck up. Avoid this location if you can.

Worst service. The guy at the cash register not only acted like he had an IQ equivalent to a rock but was so extremely rude. Will NEVER shop here again… Buyer beware– A monkey could do better. Shop Malibu instead.

First of all, the staff is terrible. Retail is simple, especially in a store so tiny. They barely have any work to do and they don’t even bother to talk to or greet anyone who walks in. They have a sense of entitlement and are never smiling. I also have no idea why but this location never has anything that looks appealing. I absolutely love the Melrose location I always have a easy time finding what I want there. I would definitely not waste my time at the Topanga location…

I love their clothes in general. The staff are OK. I really like the studio city store all lot better the staff are more friendlier. But this location is better for me and cleaner

if I could’ve given this establishment negative stars, I would.
upon walking in there is a weird smell. I don’t know what it is, but I broke out in rashes when I entered. there were two employees in the front folding clothes and adjusting the mannequins. however, I was not greeted.
for the entire hour I was in there, no employee bothered to talk to me. is it because I’m young and so they won’t bother? I don’t know.
the only time an employee acknowledged my existence was when I was going to the fitting rooms to try on some shorts and a crop top. one young man said,“don’t go in the left one, those store the mannequins.”
(I tried on the shorts and the crop top and they left me even redder?! that hasn’t happened to me when I tried on other AA clothes at their storefronts)
out of curiosity, the fitting room holding the mannequins were larger than the ones open for customers!
don’t get me wrong, I love that everything is made in DTLA but this store doesn’t do the brand justice.

I came here on a Friday night and was in a hurry. I was not greeted by any staff and had to ask for assistance. I thought that maybe my appearance (I was in sweats) possibly dissuaded staff to try to help me. They appeared to be inexperienced and lacking skills in the customer service sector. I left the place an unhappy camper. I like the American Apparel, but will not return to this American Apparel because I fear that I will be treated the same way again.

Yea! Finally an American Apparel in the Valley! (besides the one on Ventura).
You all know the higher priced items you love. Circle Scarfs and Harem pants, all American made in downtown LA.
Employees were nice enough, but I agree there is an odd smell in there.