Michelle’s Salon and Spa At Five Seasons

The staff is very sweet. They were rated the best salon in Rochester. I had an unfortunate experience here once. It would have been kept private if Michelle had readily admitted an error or apologized. She rushed my process, then washed me, realized it was orange, put more product back on it and in the next wash, my hair was breaking off in the sink. It was still orange and now fried. I just cried all the way home and my black car seat was covered with broken hair strands as I ran my fingers through it. The only option in my complimentary «fix» appointment was to cut over a foot of my hair off. She did give me product to try to repair the damage of the hair I had left. It was a sad day. But mistakes can be made every so often in any salon. It’s how it’s handled that is important. I hope going forward, it won’t take the customer demanding compensation for Michelle to offer excellent service, which she eventually did. Otherwise for several years, my experiences here were positive.

Today was my first visit to Michelle’s and Reba did a beautiful job coloring and styling my hair for me. I was so happy with the result! The new salon is beautiful and offers all sorts of services. Very nice!

Beautiful inside, the owner Michelle was so sweet and let me tell you, Kevin is the best hair colorist you could find. Love this place!