Five Star Window, Inc

This is our 3^rd time using Five Star Windows on our stucco home. This phase had the most challenging job, with a decorative stucco extensions surrounding the windows that needed to be reformed. Dain headed up the crew with Jesse and Chewey and they did a very professional and thorough job. We are satisfied with the windows and installation. The only issue we have is with Milgard, which delayed the installation because a window was missing when the delivery arrived and we were on a tight schedule after having delays due to rain in the spring. Then some screens were also missing from delivery and two of them did not fit properly. Today I finally got a delivery of screens that fit. Throughout all of the delays, Linda at the office was constantly in touch with me keeping me up to date and doing her best to get the job done in time, which in the end it was. It’s too bad Milgard caused so many delays on this job, but we are happy with Five Star.

Five Star installed a couple Windows about a year ago and did a exceptional job. When I came home today to a shattered sliding door /​ready that was waiting to fall apart, I called them immediately bc I know I needed expert help to remove glass.
Linda tracked down one of their installers –Dane– who came over within an hour of my initial call to assess the clean up effort. He was really busy, but picked up boards and came back this evening to remove the broken glass and board up the door for us. Will be calling them next week to schedule the replacement and possibly a few more !

Many thanks to Jeff. Great customer service!

A most AWESOME team of Donny, Sal and John made my window reconstruction a most positive experience! Wonderful work ethic coupled with good laughs and genuine kindness made it all so very pleasant! José Luis was fantastic and so very exact with the initial window measurements. He even came back later to check to see the work in progress to make sure all the windows were right to measure. Everyone involved was professional, hardworking and clearly addressed all my questions and concerns. They carefully removed all my window blinds before the installation and placed them back after the job. They were incredibly efficient with the stucco breakdown, did fantastic replacing of wood materials in front of the house and also were ever so careful when on the tiled roof. John, thanks so much for the readjustment made of the front door lock during one of your lunch breaks — certainly beyond the call of duty!
I called Donny and his team to come back to do some minor readjustments on some windows some days after the job was completed. They had obviously worked all day on another job but were very pleasant and eager to make sure all was right with the windows. Couldn’t possibly ask for better customer service! I am so very satisfied and glad that I went with Five Star and would highly recommend them to anyone who wants quality work done. Thanks to all the wonderful people (Terry, Linda, Carlos and the three guys who put up my bedroom door, don’t want to forget any of you) that helped make my home a more beautiful place to be!!! A very special THANK YOU to Donny, Sal and John!!! — -you guys keep up the good work and stay safe!
Rose M.

These five stars is for Isidro and his install crew. They were amazing from start to finish. Always on time, worked faster than anticipated, cleaned up every day, and addressed all our questions and concerns. They did beautiful work and our house looks fantastic.
We got all our windows replaced with new construction, including some windows that got bigger or combined. Terry the sales guy was a talker, but I appreciated the thoroughness and his opinions.
The office staff was unimpressive though. They left several messages about an install start date a month earlier than I expected them to. Unfortunately my phone was having issues and I didn’t get any of the messages, so they never got a confirmation from me. The day comes and they send guys to our house, and we aren’t there. My husband gets a call from an irritated assistant about the issue, even though they should not have sent any installers without a confirmation about the date. Fast forward a week when we get that all cleared up, the office charges my husbands credit card $ 17,000 … without notifying either of us first. We never gave them consent to do that, and if they had asked, we would have told them the installment would have to be split onto two cards. When I called to get them to fix it, the chick just said, «yeah, I always just charge the card on file» … They could use some serious admin and customer service training.
As I said before, these five stars is for Isidro and his crew.

This company does not stand behind its warranty and it took 7 months to get a sliding screen door replaced and that one has a nick in the frame. I gave up. The insides were suppose to be primed and ready to paint. They all have calking on everyone and need to sanded, primed and painted. Talked to the office about this issue, they talked to the lead on the job and he got mad because I didn’t talk to him first. I did before I called the office. Bottom line windows beautiful, workmanship crap. If I had to do it again I would not use this company. You have to do all the follow up on problems you have with the windows because they won’t call back.

Run, don’t use Five Star Windows! I worked with Terry (Sales Rep) to do the deal but can’t get a return call from him, instead a Linda calls, whom is rude and greatly lacks customer service skills. The initial job was to take 1.5 days. I took off work for 2 days, their 2 man crew takes 1.5 hours each day for lunch. They had to go back to their warehouse to get calking, had none at all to start the job. Forgot the 2 screen doors for the sliding doors, had to go back to warehouse. Brought wood to replace the molding around the sliders, wrong size but still installed, the workers said they were not the ones that cut it. Now this means I will have to take another day off when they install the right size molding. The calking on the windows outside was done in white and told us it will turn clear, after one week is still white! They still have to calk windows but will have to rent an extension ladder… does this sound like a family owned business that has been in existence for 28 years? You would think each truck would have an extension ladder, right? THIS HAS BEEN THE WORST EXPERIENCE I’VE EVER HAD WITH A CONTRACTOR! Delays, incompetency, workers not taking pride in their jobs, not having all the materials to do the job completely, not able to talk with the rep that sold us these windows and our job is still NOT COMPLETED. How are they still in business and they can’t possibly be making money!!! CHOOSE ANOTHER WINDOW COMPANY!

Here is an update to my previous review. We were initially very happy with the work performed by 5 star, but little did we know that as soon as it started raining, the belly board (architectural foam) they installed above our garage door would begin seeping (See Pictures). They came out twice to fix it, but the problem kept returning. Jeffery offered several theories as to why it is not 5 star’s problem, but even he didn’t seem very committed that these theories were correct. On one of the pictures you can see where they cut the piece to correct the original problem (board was installed in the shape of a smile). So now, I’ll will have to come up with the cash to correct 5 star’s poor workmanship. For now I’ll have to paint over the mess periodically. I would suggest staying away from this company!

We were really happy with the installation work done by Dain, Abel, and Mark! The window is top notch, and the work done to make it part of our 90 year old home seamless. The trim and window matches the existing work, and the whole room is warmer now. Thanks Five Star! Thanks Dain, Abel, and Mark!

Five idiots, yes. Five stars, guess again. Communication is not their strong point, starting with the boss, Terry and his staff, Teresa and Andy. Multiple visits to get things right, I think not. You can get far better service at Home Dumpo than you will from these dopes. Don’t bother, there are far better companies than this one.

My new windows for my condo turned out great and I’m very pleased with the work. Excellent installation by Jeff and Dane. They were especially great with accommodating me being in and out of the house. Evan made the estimate and sale process work well and smoothly.
Through the entire process, scheduling was a small challenge. The date/​time for the estimate visit changed, I never got a call back on the day that they said they would call to schedule the installation (so I had to follow up on this with them), and I did not expect to schedule a separate visit after the installation for painting the window trim (I assumed it would be part of the installation day).
Schedules change, and even so, the scheduling hiccups would not deter me from using them again in the future. They were fair on pricing (I got a total of 3 bids) and the work was done very well. I did not replace my kitchen window this time, but when I do, I will be calling Five Star first.

We had our windows changed out throughout our home. Jeff and Dain were very professional, and the end result was fantastic! When we go to change out the windows in our next home I will definitely request both of these guys!

Five Star WIndows just replaced 23 windows in our house, and I couldn’t be more pleased. Isidro and his crew were prompt, courteous, cleaned up at the end of each day, did an excellent job overall. Isidro even did much of my trim painting for me (painting was outside the scope of the contract, and I was expecting to have to do it all myself) while he was waiting for the building inspector to arrive.
I would definitely use them again.

5 Star Windows came out and replaced many of my doors and windows 15 years ago. For one particular window, I have had a leak that starts above the window whenever we had a really long and severe storm (in the Bay Area, that happens every two years or so). Long story short, after all this time and after narrowing it down to a flashing problem with the window I contacted Five Star Windows.
After talking with Andy, she scheduled her crew to fix my problem without any hesitation. Juan, the installer who came by was friendly and very professional. Not only did he install the flashing for that one particular window, he also went ahead and re-​worked three other windows — two with some minor issues and one without any, to ensure I wouldn’t have problems in the future!
5 Star Window’s customer service is impressive and second to none. Taking care of my problem fifteen years after installation shows their care for their customers and how they stand behind their work.

5 Star renovated all the windows across 8 units of our HOA.
They initially won our business given the quality of the advice they provided. Jeffrey and his team provided truly tailored advice and their offer was also very attractive.
Jeffrey also went beyond the typical window offering to tailor the offer to each unit specifically, in particular in my case to address noise concerns.
The installation itself went very smoothly, according to plan and done very effectively and as per the agreement.
Given the number of windows, sliding doors and doors changed across the units, there were inevitably some concerns after the change, Jeffrey and his team were also responsive and addressed all issues. Some concerns took a bit too long to be solved, however they were ultimately addressed to the satisfaction of the owners and at no additional cost.
I highly recommend 5-​star.

Working with Jeff was my pleasure for once. Too many people do not return calls or emails anymore. Jeff and his team were more than responsive and worked with our aggressive schedule. The manufacturer had to delay our shipment even after a commitment from them, and the 3 day delivery difference would have delayed us 2 weeks along with the cost of already scheduled contractors. Jeff did his best working with the manufacturer, and our windows were delivered as originally committed, which saved us money and time on our schedule. Job well done Jeff and 5 Star Windows team! –Allan Spehar

After talking to several window replacement companies and dealing with a few that either provided sketchy quotes or just outrageous numbers because of a complicated job, it was truly refreshing to find and work with Five Star Windows.
They came in and did a perfect job of measuring the windows and explaining the options. We have a very exposed mountain home and large picture windows that needed to be replaced. Heat transfer and retaining the picturesque view we have were critical components. We decided to use Milgard with thermally broken aluminum frames and the highest level of sun blocking stuff possible.
It took 4 — 6 weeks for delivery to happen and the schedule was set. The crew showed up exactly on time and got straight to work. The huge windows were removed, the frames were fixed up and the new windows were installed perfectly within one day. The following day the same crew came in and finished up the trim.
The job was completed on time and the finished look is better than when we bought the house 10 years ago.
Thank you Jeffrey and company for making this much easier than expected. Looking forward to you and your company replacing the other south facing windows on our home.

These Guys are Great! We moved in to our new home and were in the process of remodeling. I looked at other «highly» rated Window installation companies on Unilocal but Five Star Windows just blew them away.
When we called in to schedule an appointment, Jeff, the gentleman who answered the phone, was super courteous and extremely helpful. We were able to schedule an appointment for the next day! Talk about quick service!
Terry, our sales representative was very professional, provided heaps of information and really walked me through the whole process. Did I also mention that he was super funny and down to earth? He didn’t just want our «money» like all the other vendors, he really wanted to go the extra mile to make sure we were happy.
Others gave me 2 – 3 week turn around times, however the five star team came and installed Windows within 1 week. They arrived on time, installation was perfect, they cleaned up after themselves and double/​triple checked to make sure that I was satisfied with the quality of work.
I offered to pay Terry on the day of the install but he refused payment until I personally verified everything and was happy. WOW! That is some customer service, you don’t find that these days. I was impressed.
I wish I had more windows so I can give Five Star more business!!! :) To top it off, their window prices were lower than any other competitor out there. I will be recommending them to all of my friends and family. By far the best people I have felt with in the bay area.
Thank you Jeff, Terry and Five Star Windows team!!! You guys rock!!!

We used 5 Star Windows in 2008 to replace every single window in our house except one. We’re finally ready to replace the remaining old window and we can’t get 5 Star to call us back.
We were so pleased with 5 Star in 2008, they were the most expensive option, but they were so amazing to work with.
How very sad that their customer service has gone so far downhill.

Horrible service. Our installer, Terry, was an hour late –no phone call and not even an apology when he did finally arrive (and after he walked across our lawn and trampled our flower bed to get to our front door despite our paved walkway). Then he proceeded to TELL us what we needed instead of listening to our needs and preferences.
Just couldn’t believe the overall lack of professionalism. I could never recommend this company after our bad experience.