Clark’s Hardwood Floors

Business card was giving by the worker in the neighborhood, I’ve had schedule a appointment with some lady for the following Monday. Called at the time of schedule to confirm the appointment and same lady told me that they have grace arrival of 35min?
This wasn’t mention when I had schedule for the appointment… so she says that she was going to check with the guy and call me back… never called! So I called her back after a hour of waiting… she now says that it’s for tomorrow? What? Why? she didn’t mention that before?
I don’t recall at all… I had it schedule in my book for Monday. She wasn’t even sorry about this situation. I really think this business isn’t reliable. Customer service has to be good to be satisfied with work and even with issues after work is done… you have a confident that they will take care it. Sorry, but I’ll double think before trying to use them… with this kind of poor business mind!!!

This company did the most fantatic job on our floors. The job entailed weaving in new hardwood (we added on to our home) into existing, original hardwood that needed to be refinished after years under carpeting. Their price was very reasonable, they showed up when they said they would, they were here every day doing their work and the finished product is perfection! I could not be any happier and I am a picky customer. I highly recommend Clark’s Hardwood Floors.

Always fair, honest and reasonably priced. He’s in it for the long game — loyal customers. He’s got one in me.

A second wonderful experience… Clark’s Hardwood Flooring is the best! In June 2014, Clarks refinished my floors. (See June 20, 2014 Unilocal review). I was so impressed that last week they installed new matching hardwood floors in my kitchen, nook and laundry area (220 square feet). The process was simple. The wood was delivered, on-​time, Monday morning. The following week the old Spanish tile was removed/​demo in one day and the new hardwood floor was installed the following day. It is amazing how the old floor and new floor match so well. The third week the floor was sanded using the dustless sanding machine. The best part was I did not have to stay home when they worked. I meet them in the morning and went off to work. What a nice, hard working crew from beginning to end.

The team at Clark’s is 100% professional and top notch. From selection of flooring, arranging for an estimate to scheduling installation every encounter met my expectations.
A sewage flood necessitated that our ground floor hardwood be removed and new flooring installed. The demolition was fast about 2 days for glued down wood. The crew cleaned up at the end of each day so the house was liveable. The actual installation demonstrated real craftsmanship with a few challenging curves and angles.
I couldn’t be more pleased with the results. The floor is absolutely beautiful. Thank you Clark’s!

This is a FANTASTIC company. They operated in a very professional manner. Their attention to detail was fabulous. They took their time in explaining exactly what they were going to do. Also, NO DUST!!!

After 11 years of kids, dogs, cats, parties, and dripping wet bathing suits my hardwood floors were so damaged that even Clarks wasn’t sure they could fix parts of it. Well, they did! My floors look brand new. I love that they were SO careful to tape off my shelves, cabinets, and doorways too — almost NO dust anywhere. Terrific job and a great price.

Horrible! We spent $ 20,000 on hardwood floors from these guys. That kind of money should buy good quality materials and great customer service. Unfortunately, it got us neither. The floors looked great at first but then they started coming up. First they said we had a water leak which no, we didn’t. Then they said the glue failed. Then they said they failed to prep the subfloor correctly. I still don’t have a straight story. All the people working there don’t talk to each other so you will tell the same story 20 times. They say they will call you back but you will end up calling multiple times trying to get someone to actually call you back. They did come in and re do our floor but 1. the woman on the phone actually said to me, «You should consider yourself lucky– you’re getting a brand new floor.» OK, actually I shouldn’t need a brand new floor. You guys screwed up and you’re giving ME attitude? 2. Even after all this our floors are still not right. When they «redid» the floor they screwed that up too! They removed trim from one part of the room and nailed it into the wrong place. There is a giant space between two floor boards and they still haven’t fixed that. I am really disappointed and wish we’d never used this company. Stay away!

This was a wonderful experience. We needed our floors done years ago but waited until no pets or kids could destroy them again. They were here every morning on time and were extremely polite. The Atomic Dust Free System was just as they described it. No dust from the sanding in my house. When we had questions they answered them and even took the time to explain upcoming steps to my husband so he could understand the process and why they did it this way. When I wanted one of the rooms to be darker they re-​stained before putting the finish on it even though we had agreed on a color. The attention to detail shows as my floors are so beautiful. I will definitely call them back to refinish the bedroom floors.

Before choosing Clark’s, I had two other company’s come out and do bids. The Clark’s bid was the cheapest, though not by a lot. What really made me choose them was the courtesy and willingness to work with me that their estimator offered. They worked with us to get the job done on our schedule, even finishing earlier than expected. They did more than we had asked for without increasing the price. And, best of all, the results are awesome! We did the kitchen, dining area, living room, entry and hallway, and office floors. It makes our house look new!
Oh, also, the job really was practically «dustless» — just as advertised :-)

Overall — if you (like we did) are looking for above average, nice flooring something that is unique and will stand out in your home this is not the place to go with.
I regretted that I went with them instead of the other place we were considering.
My floors are ok but for the money we paid for both material and work well below average I would say.
Also they have pretty bad customer service if that is important to you.
Search more and do not go with them unless you really have to is my advice from my experience.
I won’t even mention the details — cracks in the floor — they responded that it is normal etc.

This is the third time Clark’s has installed wood floors in two of my houses. I wouldn’t use anyone else. The are very accomodating, their crews are very respectful and they clean up nicely everytime they leave and the price is reasonable. I would highly recommend them.

Just had Clark’s re-​finish my 50 year old floors and match them to another part of the house. You cannot find where the old floor ends and the newer floor begins. I worked with them through a GC but you can call them directly, no problem. I will definitely call them for any future work I may need.

We ordered hardwood floor from Clark’s after some research. It seemed they had a unique floor model that we liked; other shops had a similar floor from the same manufacturer — but with a different model number, 10% cheaper, and the finish wasn’t quite the same.
When the shipment arrived, it had a different model number on the packaging — it’s the cheaper one that we didn’t quite like! When I called Clark’s, they said the floors were ‘the same’. As for the different look, it was due to «the age of the sample» in Clark’s showroom. When we got in touch with the owner, she said the manufacturer had changed the model number, didn’t think we should have been notified with the change, and refused to match other shops’ pricing. Later on she did offer to take the product back — before going into total communication silence. But by then, re-​selecting and re-​purchasing floors was no longer an option due to our remodeling schedule.
The bottom line: Clark’s didn’t have good selection or pricing. Other stores offer more varieties and better price. If not for the deceptive practice that misled us to believe they had a unique offering, they would not have gotten our business.

I have used Clark’s Hardwood four times or the last 13 years and they have always done excellent. They have put hardwood floors in three of our homes and we could not be more pleased with how beautiful they are. I would highly recommend them, you will not be disappointed!

I have used Clark’s twice in 10 years and will not hesitate to use them again. The first time I had the floors in my house refinished. The second time I had floors refinished and hardwood installed in the kitchen. BEAUTIFUL! They were timely and left my house immaculate. I will call them again in a year or so to refinish the floors again.

Very sloppy workmanship.
I installed a complex multi specie floor myself and had Clark’s do the sanding and finishing. I paid top dollar and expected excellent results and communicated this to the estimator. The main problem with the floor (maple) is that it has very poor flatness. Anywhere you stand you can easily see lots of bumps and waves. Additionally, there are obvious finish brush marks over the entire floor. They told me the brush marks were due to high temps at the time of application — if you work with Bona finishes every day and you know that high temps cause brush marks then why would you apply the finish mid –day when temps are high???
Other problems that indicate generally poor workmanship–
1. Nearly all of the nail filler holes shrunk and/​or have pin holes. This is because they did not wait long enough for the filler to dry before sanding/​applying the first coat. This makes them very obvious.
2. Some of nail holes in the braz cherry had maple filler in them because of problem #1. This was noted by me after they applied the first coat. I fixed this myself before they showed up in the morning by drilling out the filler and refilling the holes. In response, the worker told me that «they check everything». OK, if you check everything why would you put finish over an obvious mistake???
3. I did not have baseboard installed and I know that there is a good chance of dragging debris into the finish so I duct taped all around the lower drywall edge down to subfloor and vacummed the space before the job started. Despite this the worker still managed to drop the applicator off the edge and pull in loads of debis into the finish.
It’s well known how to produce a very flat floor — hardplate, 3/​8″ 3M pad or trio machine and I told the estimator I wanted this method used before starting the job. I know every site sanded floor has some areas that have obvious uneveness in reflected light but on mine it’s everywhere and moderate to severe.
Also, when I complained the salesman that came over was very condescending, made jokes and told me to put a carpet over the floor to disguise the defects. Everytime I look at the floor I get disgusted and I’ll have to live with it for years.

Clark’s Hardwood was a terrible choice. We hired them to sand and refinish our old hardwood floors as well as replace some carpet with hardwood. They were punctual and friendly but we had major quality issues at every stage of the project. They did return two weeks later to try to fix some of the problems but they told us that part of the damage they caused was not fixable and so we are left with flooring eyesores.

In less than two weeks I have beautiful, brand new, hardwood floors. Everything turned out perfectly! Plus, I kind of enjoyed the singing while they installed it! lol!

We’ve used Clark’s Hardwood Floors to upkeep our old floors. They do great work, but we usually have to have them come back for touch up work. Thankfully they don’t charge for the 2^nd trip!
If you have original hard wood floors and need to add a new coat of poly they are the folks to call. The key is to keep up on the floor maintenance and not wait for any of the scratches, wear and tear to get to the wood underneath the coatings.