AAA Abe Express Shuttle

I have used AAA Abe Express Shuttle many times. My experience with them was awesome and they are always on time and very caring. Great customer care is always what I get when I ride with AAA Abe Express Shuttle. The driver is always very nice, very friendly and very funny. I love my commute with the driver. I like the customer care very much and I am very satisfied with AAA Abe Express Shuttle.

I have used AAA Abe Express Shuttle a few times for shuttle service to SFO. My recent experience was great as usual. Home pickup was on time. My return flight to SFO was 30 minutes. As soon as I turned on my cell phone in the plane after landing, the driver called me to inform me that he was already there. Luckily the customs and baggage claim went quickly, so I didn’t have to keep the driver waiting too long. I will definitely use AAA Abe Express Shuttle again.

I called them Saturday to schedule a pick-​up from San Francisco airport. I gave my flight number and expected arrival time which was 10:33 am. Same night I called them again and had confirmation that they would pick me up.
My flight landed at 10:30 am. No calls from the driver… I called the office several times… No answer. Finally they picked up the phone at 10:48 am. The lady on the phone said. «Sorry we had to change the driver. Other driver is already on his way and will be there in 20 minutes.» I had a feeling that they were leaving San Jose at that moment and 20 minutes was just to keep me there. Exactly 79 minutes after this call the driver showed up. 20 minutes vs 79 minutes… I was right., instead of 10:33 am I was picked up at 12:07 pm! 94 minutes (1 hour and 34 minutes) late. The fact they came late was a bad thing, but even worse than this they were not honest on the phone.
I gave two stars instead of one star because of their good service for two years prior to this extremely bad service.

They were prompt in emailing me with a confirmation and showed up on time, probably a little early. The driver did get me to the San Francisco airport with lots of time to spare. It was nice getting a AAA discount. The day of the ride my phone was still in block mode that early so the phone didn’t ring for the 5:30AM Tuesday morning pick up. I turned the front light on at 5:20AM and just after 5:30 opened the front door to see the driver across the street. Eventually I, yes I, myself, had to go outside to get his attention. Why he didn’t come to the door still baffles me. I told him I needed help with my bags. He told me he’s not allowed to go inside the house. Really??? That should have been disclosed! Until then never had I hired a car that didn’t take my luggage from the house to the vehicle. Did he think it was anywhere other than near the door? Who knows??? Now I’m getting silently stressed. I finally convinced him to get the bags I was unable to transport to the porch perch, no less to cross the street to his vehicle! How embarrassing to have to explain to this stranger why I cannot lift heavy items but I was desperate! [If he took one step inside, it was a lot.] By the time we got going he started complaining that he had to get back to San Jose. Was he pre-​empting the high speed chase to SFO? I made it there in one piece, but barely because I was a nervous wreck. I tried to avoid looking at the speedometer when I saw it go above 85 miles per hour. My only thought was thank goodness I didn’t have children with me. I did not feel safe on the road with this driver and was beyond relieved to exit the vehicle. I had already bundled up the cash along with the tip. I just wanted to get out and calm my nerves before getting on an airplane so he ended up with a sizeable tip. Ride at your own risk.

I have been using AAA Abe shuttle service for several years now. They are very reliable and drive safely, two of the most important qualities in a shuttle service. They arrive to pick you up on time, help you with your bags, and are very courteous. Also, prices are reasonable, & certainly less than using a taxi.

I was so thrilled to find this shuttle service as I had been using one that required hours for additional passengers on both pickup and return. This is a private shuttle and so much cheaper than the one I used that was not. They are great with communication to confirm pickups. The drivers are safe, friendly, and professional along with clean, comfortable vans. Apparently, they resolved the issue that resulted in an earlier poor review. My girlfriend just used them also and had a great experience.

I have been using AAA Abe Express Shuttle for many years and have been very satisfied with both the reasonable price and the service. Elias is prompt, polite, and professional. There are no other passengers in the van except for me, so it is a private service. The van is clean and comfortable. I have recommended this company to others. Excellent!

They didn’t show up. I had a 4:30am shuttle scheduled to go to sfo. I called at 4:40. No answer. I then texted them and I received a call back at 4:45am. The driver said he would be there at in 25 mins. Meaning he wouldn’t get there until after 5:10am. I was traveling with 2 kids under 3 and started my trip stressed out rushing. We had to drive ourself to the airport and find parking last minute and try to make out 7 am flight. Not a good experience at all. Will never use them again

Showed up 25 minute late for our 5am pickup to SJC airport. Yes the guy called but it took 3 phone calls for him to find our place — we are NOT hard to find!
Why in the year 2013 does a shuttle NOT HAVE A GPS NAVIGATOR IN THE CAR!!! WHYYY??? Even a smartphone would have located us.
Also we had requested a child booster seat be provided in advance and. of course.they didn’t have it when they arrived.
The driver was fairly clueless, but seemed fresh off the boat so I don’t blame him too much — but that doesn’t say much about the company or how it wants to be perceived.
I tell ya, this is the 3^rd local shuttle service we tried in the san jose area and all have consistently failed to provide a simple on time pick up by a reasonably professional driver. Why is this so hard?

Quoted $ 29 for 5:15 am ride to SJ Airport. Driver was nice, professional and courteous. Van was clean. The driver accepted CASH ONLY. I wish that they told me ahead of time. I just so happen to make a last minute trip to the ATM the previous night after packing.

On a recent trip, I helped my family book a ride for 6 to & from SJ Airport. The Unilocal reviews at the time of booking didn’t give me that much confidence but I called several places and the price was most reasonable here. The lady over the phone reassured me that they would call ½ hr before pickup. It was exactly as she said. They called ahead of time to confirm things and were on time. On the return trip from the Airport again they called before my family finished picking up their baggage. Very reasonable & reliable. Happy with result & would use again!

I’ve used these folks 4 times now and am 100% satisfied by their service. They are reliable and convenient, showing up on time and responding quickly to inquiries. They are waiting for me when I fly home, even after a month long trip, and I’ve yet to have to share a ride with another traveler. It’s like having a personal limo service.

I’ve used them multiple times, between Saratoga and SJC and SFO. The service is excellent, on time, and the price is cheaper than most. Never a no-​show, always on time.

We scheduled a pickup from SJO, person was nice on the phone, OK price. They never showed up. We called them to let them know our flight time had changed the day before and they said don’t worry, we’ll check the flight time. We called from the airport, got an answering machine and asked where they were. Never got a call back and it’s 5 days later. Had to take a taxi.

We used this shuttle for a trip home from SJC to Palo Alto. The name is a bit confusing. Their website calls themselves AAA Abe Express Shuttle but when you call you get a voicemail that says SJC Door to Door Shuttle. The van itself (and the charge on your credit card) says Southwest Airporter. It’s all a bit confusing.
We called them to make a reservation before our flight home and we were quoted $ 39 for a ride from SJC to Palo Alto for 2. This is pretty reasonable, especially for a direct ride, although the website lists the price as $ 36 and also offers a 10% Stanford discount and 15% AAA discount (although I wouldn’t expect that they would give both discounts). My fiancé asked about those discounts and they said «This is best rate available» and hung up on him. If they no longer honor these prices, they should update the website.
When we landed at SJC we called them as instructed. The call went straight to voicemail and my fiancé started to leave a message but it disconnected him. When he tried to call them back he could not get a connection, even to voicemail, after about 5 tries. I called them from my phone and got through on the first try (to voicemail) so it seemed like maybe they had some kind of call screening? I left a message and the driver called back within 5 minutes. He asked where we were and when I told him, he asked if we could come to Terminal B (we were in A) but I asked if he could come to us instead and he said he would. The driver showed up within 5 minutes. We confirmed that it would be a direct trip home and he was able to follow our directions as to the best route. When we got home I went to pay and I asked him to confirm it was $ 39. He seemed to think it was more and said he would have to check with the dispatcher, which he did, and then charged us the correct amount. There was no problem paying by credit card.
Bottom line: The trip home itself was very good: reasonably priced, direct, speedy, and with a nice driver who spoke English. However, all of the other weird things that happened (the different business names and the communication problems) make me a bit hesitant to book again.