A Party Place

I called this place for a quote as I was shopping around.
The miserable woman on the phone clearly hates her job and probably couldn’t have been more rude or condescending if she tried.
I told her what I was looking for and she told me that they had everything available.
She asks for all my information which I provided but I told her I was shopping around and to give me a quote first.
She says she’ll have to call me back with a total.
I check my bank a couple hours later and she flippin charged my account!

The owner is so rude :(I’m just happy i don’t have to speak to him again. This review in no way is about any of the employees. The owner really has a horrible attitude. You would think someone who own’s a party store should be happy… or at least be polite. Not Cool Mr Steve!

Alerted the company by email of a dangerous truck driver and no response! The driver of their business truck pushed it’s way into my lane and I had to hit the brakes with kids in the car. It was close to swiping the side of my car.
The truck is a form of advertising so I wanted them to know about it to fix the problem but they didn’t seem to take the business image or public safety seriously.

We used A Party Place for our wedding. Bill was fantastic. He was extremely responsive and delivered everything I asked for. He’ll typically answer your emails or call you within an hour. It’s pretty impressive for a party rental company. They don’t have the most amazing selection of party rentals, but their prices are extremely fair for the bay area, and we were able to get what we needed from them. Ordering was simple and you receive your invoice right away. They also don’t require a deposit and will charge your card the day of the delivery.
They don’t mentioned this anywhere on their website or brochure, but they do lights. They did indoor lights for our wedding, and I received so many complements on them. They also charge a reasonable price for set up and rental of the lights.
However I have two gripes with them. 1. was this one woman who always answered the phone. I called around 3 – 4 times and every time she was rude — basically she sounded angry every time, like I was being scolded. 2. they are in need of a better website. It’s pretty terrible and outdated.

Great customer service and they always have what we need. Keep up the great work and thanks for always having my order complete and ready!

SHOUT OUT TO LUIS, THE DRIVER, FOR BEING THE REALIEST DUDE WORKING THERE!
A party place is perfect for you if;
— you enjoy having missing items from your order!
— if you’re a fan of shitty customer service!
— if you wake up and can’t wait to be called a liar day before your event.
— if you love working with people who give absolutely ZERO shits about the success of your events and just see you as $$$.
I’d love to give you some names but they were too rude to ever introduce themselves.
Definitely not worth a single star or even worth considering for your party needs.
Service was so bad. The driver had to reload everything back on the truck and I requested a refund.
A Party Place, you run a service based business, step it up because when your driver is the best service rep there, you most likely suck.

Needed some chairs last minute and they had good prices and called me back after I left a message after hours and got the chairs. Super easy process and they loaded and unloaded from car. Really nice people.

So my sister got married a few weeks ago and we used a party place for their linen rental. you rent by the day so we picked them up the day before and thus they needed to be what was ordered (you just have to trust I guess) so we measured out the chair and table dimensions and ordered accordingly. Unfortunately out of the 300 chair covers there were about 20 that were very I’ll fitting (seams were sown strange. poor quality) and one came so dirty we questioned if they were washed from the precious event. We made b it happen for the event but some (see the pictures) were still pretty poor looking. We were glad we had ordered a few extra but it sucks that we had to do that and use them with how expensive a wedding is already. Some of the table cloths weren’t what we ordered either so that was hard. Again, we ordered extra and made it happen but it was stressful with such a time sensitive thing.
They get 2 stars for the rest of the order being right and for arriving on schedule.

When I first started planning a 50^th wedding anniversary party for my parents, I hit a lot of roadblocks with other providers. I was finally referred to A Party Place by a friend, and from that moment on, things went great! I spoke with Steve at A Party Place, and he suggested that I choose a caterer first, since often times the caterers subcontract them out. I asked for a referral, and he recommended Gunther’s. I had not heard of them, but now I’m a die-​hard fan of both the catering service and A Party Place. The two companies worked together seamlessly to provide great customer service, beautifully set tables, and delivery and pick up of the tables, dishes, barware, etc.
JoAnn (aka the Linen Lady) was extremely helpful in choosing our china and linens. She was kind and had good suggestions for the centerpieces. The party went great and everyone commented on the beautiful table settings. Thank you!
Jennifer (via Josh’s profile)

I worked with Bill while deciding if I actually wanted to spend the money for chiavari chairs on my wedding day. He was patient and responded to all my questions promptly, many times within the hour. We ended up renting silver chiavari chairs from A Party Place, and I am so glad that we did because they tied the entire room together. A party place is up front about their pricing as well as delivery fees, and the final invoice was exactly what we expected it to be. Thank you Bill for taking care of us on our big day!

A Party Place was recommended by a friend and I have rented items a few times from here already. I have read some of the reviews about how service may not be really friendly, but everyone I have spoken to/​worked with has been professional. It may appear that way because staff is direct and to the point. They give you an invoice with itemized prices so you can confirm what you were charged. I like them because they are local, always have items available and are reliable.

I recently used this company for 30 tables and 300 chairs on my wedding last month. They were very polite and I like how they have a variety of ideas staged so you can get an idea of what you’re looking for. They delivered on time, all tables, chairs, and linens were in great conditions and were perfect for my wedding reception. They neatly stacked all chairs and tables at the location so it would be easier to fix for the day of, and they promptly picked everything up as well as they promised. Would definitely consider this company for any future events.

Rented chairs from here for my wedding and linens! The best place for rentals I had a huge order error and was able to get a refund!!! I couldn’t be more satisfied! Thank you very much! A party place and staff!

I have used them for the same event each and every year (The Nike Animal Rescue Foundation’s walk-​a-​thon) and they have always been very kind, gracious, and helpful. Should I need their services for any other event, I would use them in a heartbeat.

Had a lovely experience with Bill from A Party Place. Rented a large amount of tables and linens for an event, he was lovely to work with and very responsive. Even better? For an extra $ 1 per table you rent, the delivery staff will even set up the tables if you provide a map/​layout. Totally worth the cost!
Prices were quite reasonable. Having worked in event planning for several years now, you’d be surprised how much it costs to rent things as simple as tables, linens, chairs, glassware, etc. Yes, it really does cost $ 10 – 15 for a 6′ table. Linens cost just about the same… That’s just industry standard, folks.
Bill was extremely personable, easy to work with and obviously knows his stuff. He’ll respond to your email within the hour and is very open to picking up the phone and making a quick call to get the job done. Really impressed with him :)
Great company in Campbell, look ‘em up if you’re hosting an event in the area.

If I could give negative stars I would for this «business». I just read some of the other reviews and I must say I agree with everyone that said the customer service is AWFUL! Honestly I do not know how they are still in business being so unprofessional and rude to customers. Never in my life have I been treated so rudely by an establishment that I have used several times and spent several thousand dollars renting from.
We have a huge family and that means huge events and I have always rented from this place even though they are not the cheapest around and I have done my research! I will list other companies in the Bay Area with cheaper prices so you can read and know there are MANY more options in the rental business in the Bay Area. Long story short I have rented for my father in laws 70^th, for my brothers engagement for which we had 150 guests, Then for my own wedding and bridal shower and this very last time for my baby shower which just was this past weekend. So needless to say I have spent some bucks at this place. Why you may ask? I like the fact that they are close to where I live and I can just walk in and pick things in person instead of ordering online. That is the only reason.
In all my encounters there in the past I have received fair treatment (though never friendly) and received the rentals on time and had prompt pick up. This time however it was an ABSOLUTE nightmare and I will never ever go back here again. I picked up all the rentals myself They charged my card and I told them and paid for them to pick up on Monday which was today. I told the lady Michelle who helped with the order that the rentals would be left at the VENUE. This morning when the venue called and asked when they would pick up I called a party place and asked when and they said after 1 pm… I called the venue back and the lady said they close at 1, so either they would leave the stuff outside or they could come pick up before they close. When I call back to tell them that the venue closes at 1 and they need to pick up before or have the rentals outside the lady «MICHELLE» rudely stated that that is not her problem and that she should’ve known there was a time frame. Mind you I have had every single party I mentioned above (except my wedding) at this same place and they have delivered and picked up from this same location at least 4 times before. She went on to blame me for not telling her and yelling at me and my husband and telling us that we are liable for any lost, stolen or damaged equipment if left outside. Ok? I am at fault when you who are doing this for a living don’t even ask me if there is a time frame to pick things up by. She lied and stated she didnt know it was a venue and thought it was a house. They were the negligent one and they flip it back on me.
I thought that since they have delivered 4 times to the same place They would either remember to ask me or know their hours. So how is this my fault and why are we being treated so poorly when I spent so much money there? My husband calls back and talks to Bill or Bob who yells at my husband and goes off and says «I have been in this business for 34 years and you are wrong cause all we have is an address!» Well my question to you sir is that if you have done this for 34 years shouldn’t you know to ask the customer if there is a time frame since the customer probably doesn’t think of this? Well no talking logic to these people and he hung up on my husband too.
I called back and lucky me got Michelle on the line again. I calmly told her I wanted a solution and she progressed once again to talk over me and not help at all. So I got my pregnant butt in the car and drove there with my husband so I can deal with these people face to face since everyone there had been so rude and not helpful at all over the phone.
When I got there a nice lady named Joann helped me and cause she saw how upset i was at the treatment I was receiving and she remembered me from previous orders. Meanwhile Michelle was sitting at her desk giving me Dirty looks. So PROFESSIONAL. Thank god for Joann. She made it happen., Michelle on the other hand was rude and stated as I was walking out that it is not her business and got into a screaming match with us. I would be mortified if one of my staff at my office or my husbands’ employees ever treated any customer in the manner that she did. I even spoke to the owner to let him know of his employee’s behavior and rudeness and even he was unapologetic? Am I crazy or is customer service completely out the window??? He kept saying well your rentals are being picked up now so its over and taken care of??? Ok thanks for the apology sir and I’m glad you care how your employees treat your customers.
go to these places instead:
1.Stuart Rentals they charge $ 3.50 less for same quality and size linens each
2. A-​1 rentals: cheaper, better customer service
3. Peninsula rentals: cheaper
Never again will I order here

Planned a friend’s wedding of 150 people. Met the owner, Steve at a bridal expo in South San Jose while looking for item’s for my own wedding. He was nice and very informative. Wasn’t surprised when my friend’s who went to the same expo chose him.
Went to the warehouse with the couple to pick out plates, napkins, flutes, pillars, coffee urns, chairs, tablecloths, tables, chafing dishes, utensils, and an arch. Steve was super nice and accommodating with what we already had at the establishment so that we wouldn’t have duplicates. The couple changed their mind several times before the wedding and their changes were well received. The ladies there even showed them how to fold napkins so they could display them in their champagne flutes on the table.
The day of the wedding, the delivery boys arrived promptly delivering the goods exactly where I wanted them, and were very friendly. Confirmed the time they would be back later that night (after hours pick up of 9:30p). The boys arrived promptly, stacked the chairs quickly, picked up their inventory promptly, were very courteous to the newly wedded couple, and were out of there in 20 mins.
Great service, competitive pricing, would recommend to anyone in need of party rental equipment.

We have used A Party Place for a lot of parties, renting tables, chairs, and linens. The prices are reasonable and there is always someone there to help load if you pickup tables. The only reason they are not getting 5 stars is the horrible woman who you have to deal with on the phone.
If you order from this place, you better keep calling until you are lucky enough to have the owner (a guy) answer because the woman is rude and terrible to talk to!

This is gonna be a short review…
Rented some tables. Good prices. Service was ok.
I told you.

I did a thorough amount of research looking for the best price and customer service when looking for the rental place I would use. I was very impressed with Jo Ann at A Party Place. She is patient and extremely knowledgeable. She had a few key tips that helped make my event elegant and fluid. Not to mention, they have competitive pricing. I was surprised to see other places renting poly-​blend table clothes for more than the price of Jo Ann’s linens.
I now use this service exclusively. I highly recommend this location.