TD Bank

Very efficient friendly ample parking

I do not like to go to this location to do my banking because of one irritating employee there. Every time I would get her as my teller, She acted like a robot as if she never saw me before and proceed with speeches about how I could get a debit card (because clearly she didn’t like her job and seeing my face) as well as other services they offer. She was always very very slow with her transactions and never accommodated my transactions with ease. And don’t ever ask her to do something complicated like deposit cash into my checking and add more cash from my savings. She had to do separate transaction unlike other locations that transfer the cash from savings to checking without handing me the actual cash and making me write another slip!
I never have any problems like this at other branches. In fact, I prefer to go to the Mass Ave branch in Arlington, even though Alewife is right down the street from me. Everyone in Arlington is friendly and fast! Never an issue. The Lexington branch is hit or miss.

I like you guys. But, you’re a bank. So I can’t like you that much can I? No I don’t think so. Standard service. Doggie treats.

I needed to apply for a loan and I decided on going to this TDBank because it was closer to home.
I sat down with David who helped me to fill out an application. I know you can do this online but I’m always worried I’ll misread something. I was supposed to hear back within 24 hours from the TDBank loan department.
When I didn’t hear back from them, I decided to call and find out what the deal was. I’ve taken out a couple loans with TDBank before and I’ve always made my payments on time and usually pay it off well before the maturity date so I didn’t understand what the issue could be. I spoke with a man named Cameron who was extremely unpleasant and would not help me at all. Apparently I got rejected because I hadn’t been at my job for more than two years. When I asked to speak to someone else, he flat out told me no and that the decision had been made. I was furious. I called the branch to speak to David but he wasn’t there. I ended up speaking to another person, Moulay, who also thought that the decision was ridiculous and he said to just bring in my W2’s. When I came in, I ended up speaking with LeVar and explained to him the whole situation.
Long story short, I ended up getting the loan but I know that if it hadn’t been for the helpful staff at this branch, it probably would have been a huge pain. I am so thankful that they made this process so much easier.

Huge, bright, ample parking, and the ability to prance on in on a Sunday afternoon to make a deposit — fabulous.
The fact that they’re now calling their branches «stores” — a little creepy.
I still heart the brookline branch the most (for its manageable size, friendly faces, and neighborhood feel), but this is my go-​to-​in-​a-​pinch banking locale… it’s definitely made me feel like TD Bank is living up to its convenience motto, and it’s helped the fresh pond area step up their game.