Santander

This bank has the worst service that I’ve ever seen. I have a business account. I had $ 2218 in cash to deposit. The teller was rude and kept trying to pitch me a personal account. When I say no, she’d say «WHAT’S WRONG WITH YOU? WE HAVE A GREAT STUDENT PACKAGE!» I found it offensive that she thought that there was something wrong with me. She counted my deposit, but counted $ 2198 instead of $ 2218. The bills were ratty and kept jamming the bill counter so she couldn’t use it. She called the branch manager over and she counted it herself. She got $ 2187. I was thinking to myself… can no one in this bank count? Instead of counting it again, they handed the money back to me and told me to recount it and fix the deposit slip accordingly. I COUNTED THE MONEY THREE TIMES, IT’S YOU THAT CAN’T COUNT! (of course, I didn’t say that out loud)
So, I took the money, counted it again, and verified that I had $ 2218. The branch manager saw that I didn’t change the deposit slip. She took the cash and counted it again and got $ 2197. I told her that this was the FOURTH TIME that I counted the cash and that if they can’t do it right, then I will close the account because I don’t have confidence in the safety of the money in their hands!
So, she hands it back to me, said «whatever» and walked back to her office. At this point I was pissed. I counted the money out in front of the teller, got $ 2218, and having satisfied her, made the deposit for that amount.
I spent more than an hour at the bank that day. I also walked over to the business center in the bank and was going to talk to the person at the desk. He said that he worked there, but wasn’t working yet, and was just using the computer.
I called sovereign bank’s corporate number, and the nice rep gave me the phone number for the district manager for that branch. I called the district manager, who seemed unfazed, gave me a «ok, thank you» and that was it. Clearly, THEY DON’T CARE! The district manager made no effort to take my information to contact me later, and made no effort to assure me that actions will be taken so that incidents like this will not happen in the future.