EnviroClean

If you have pets in your home, don’t waste your time with this company.
I purchased a $ 69 Groupon for their services, which were described as «Valid within a 15mi radius of Cambridge, 2 140.» Went to their website, filled out the form to schedule an appointment.
First, these people lied to me about whether we were in their service area, and advised me to seek a refund. According to Googlemaps we are 12.5 miles away.
Then they whined that they were still «struggling» to handle the removal of pet odors (isn’t that your job? I would think pets are a very common reason people seek professional cleaners). They said that they’ve «had particular difficulty using our green products, but there are a number of non-​green products that could remove the smells, such as Febreze.»
I responded that Febreze would be fine with us. I even offered them the use of our additional pet-​odor-​removal products on hand (highly recommended and effective, and trusted by us to be safe).
At this point — without ever having *seen* our house — they refused to book an appointment because of the pet issue, and advised me to seek a refund from Groupon.
Enviroclean — we will clean your house! Unless of course it’s dirty.
Edited to add:
Within 15 minutes of my posting this review and letting the company know, someone from Enviroclean phoned me to say (again) pretty much everything they had already said in their emails, to «make sure [I] understand.» They cannot use their own materials (cloths, sponges, etc.) with non-​green products. They have not been successful removing pet odors in the past. But would I still like them to come out and try?
Edited again to add:
And the idea that I sought out to «damage» anyone’s business is absurd. I am seeking professional cleaners for my home. Will keep looking.