Budget

Just wanted to send a huge thank you to Daniella who saved our vacation! We rented a car from the airport, spent the night, and the car wouldn’t start in the morning.
The free roadside assistance got it started and explained we had a bad starter.
We then called Budget’s 800 number. They told us to take it to any Budget in Boston and they could switch it out for us.
We took the car to this location, where the staff told us we had to take it to the airport to exchange it and they had no extra cars for us.
I was getting hangry at this point, and had not eaten breakfast yet. Daniella suggested we go eat breakfast and she would sort it out. We walked to a nearby restaurant and by the time we were done, she had secured a car (and upgraded) for us. I was very very thankful for the time and attention she gave us in getting our vacation started off on the right foot.

Mixed experience.
First off, the good stuff: it was the best deal through costco travel, the wait first time around was quick on a Tuesday morning, returning on a Monday morning was also very quick, a brand new fleet of ford focus hatchbacks which are nice to drive, the manager was nice and reasonable, and location was easy for me to access. Overall, I would’ve given it a 5-​star for a value, efficiency, and great rental car, if not for…
The lady who works there. I read google reviews of this place and she seems infamous. SBasically, she seems pretty unhappy to be working there, was looking to pick a fight from the outset, argued with us, and then accused me of something based on my race.

Beyond horrible. Waited 30 min only to be told there were no cars left even though we’d reserved one. There were multiple other people in the lobby with similar issues. People working there were no very appogetic– it may not have been their fault directly, but they sure didn’t do anything to fix it. We ended up leaving for another place before they could even serve us. Don’t go here!

I showed up on Sunday and waited in line for 45 minutes while the only two employees helped a total of three customers. Now I’m third in line (of 8) and all employees are nowhere to be found. (The phone is ringing incessantly.)
I got a good rate through Costco/​American Express. Hopefully it all ends well, but it has been a terrible customer experience so far.

Wait time: 35 minutes, and I’m still in line.
Friday afternoon is the wrong time to be here, the wait was 45 minutes!
Finally get to the counter and the guy was good, we didn’t walk around the car together, to look for scratches or dings and when I returned the car the found a few. I had to fill out a report stating that they did not review the car initially, because of this I was not held responsible for the scratches.
Aside from the initial wait it was a positive experience