Au Bon Pain

Au Bön Pain is good place for lunch. I trust the quality of the food and I never have an issue with the selection of soups, salads, and sandwiches available. Nothing has ever blown me away… but I do come back at various locations. I recommend it if you are looking a quick quality meal.
The one at the Galleria is in a food court and a smaller than most (so a smaller selection). I’ve had soup on a couple of occasions here and it has been fine.

I just came here to grab a quick breakfast and the girl working was so rude. Wouldn’t look up from her phone to answer my questions. When I asked if you had oatmeal she acted like I was asking a crazy question and said no. And went back to her phone. So disappointed it was my first time at this place and I won’t be back

Horrible service. The man making my salad had an attitude the whole time and was extremely slow. To be fair he was the only person making food, but his attitude was awful. I ordered the southwest chicken salad with light black beans and he looked at me like he didn’t know what I was talking about. Then he asked me to repeat my order. I then asked if I could have my order to go or if all orders were made to go and he rolled his eyes and asked what I meant and then I said well are all orders made to go, even if you eat in and all he said was“sure.” Then he asked if I wanted the dressing on the side and I said that I did and didn’t provide the dressing. When I asked for it he said it was over there and pointed to the corner… I get that you don’t want to be there, but at least pretend

I normally love Au Bön Pain and their sandwiches, but this past weekend was such a disappointment! I don’t know if I’ll ever go back. I went to the mall specifically to get something to eat and ordered a sandwich to go. I was starving and couldn’t wait to have my sandwich. I got to my friend’s place and was surprised to find out I was given the wrong sandwich. I was livid and it was so frustrating to have to go back to the mall to get a refund because I was just very irritated.
On top of that I think the service was unacceptable because one of the girls that work there was giving me an attitude! Just the worst.

Warm up with a delicious, freshly made, bowl of soup — 12 veggie, chicken noodle, chicken lorraine, broccoli cheddar, or chili.
The 12 veggie soup is a zesty tomato based soup with vegetables (corn, celery, carrots, tomatoes, peas, etc).

The manager yelled at me and invaded my personal space, because I took a picture of the baked goods to text my wife. I was simply showing her her options so I could pick something up for her.
I was treated like a criminal by a bald man with a really bad attitude (occurred on 9/24/14@6:45pm) Therefore I see it fitting to post the pictures here, seeing as they obviously have something to hide. Needless to say the wife did not get her baked good fix. I will not go back, he literally yelled at me and got in my face

I’ve been in several times, for either something quick, or a full lunch. Every time, I’m not impressed. Dirty, not very happy staff, not very happy customers, and a menu that for me is bleh most of the time.
I think some serious sprucing up, great staff engagement training, and an occasional shuffle of the menu to give it a Cambridge/​storefront feel would really help. Until then, it’s just another franchise.

The almond croissant was okay but I was hoping for better. It was not warm and the filling was too sweet, but I still did enjoy eating it a little bit. The ciabatta was not good either: it tasted too cheesy and was cold. The caeser salad was nice though.

I was so excited to try the new Chipotle and Avocado Turkey sandwich but it turned out to be a disappointment. I should have only grabbed half of the sandwich since that was more than enough. The avocado was yummy but the mix of flavors was not. It just tasted odd.$ 8 was too much to pay for a sandwich that I ended up throwing away. However, the chicken noodle soup was a warm welcome. That is what raised my review to 3 stars. The flavor is great and i was nice and hot, a perfect blend of flavors.
One thing I will add is that the layout is a bit awkward. The napkins and the spoons/​forks are by the front door, inaccessible from the dining area unless you go out the door and walk back around past the registers. The homeless flock here and although harmless, they make the atmosphere a bit uncomfortable.
Tip: I signed up for their emails and got a free travel mug.

This place is ok, nothing special. I only come here because it’s close to both my apartment and the T. The sandwiches could be better (and cheaper) but they are fine for what they are. I would give it three stars but the place has a weird smell that the Au Bön Pain near Mass General doesn’t seem to emit.

I have ate here twice because ABP offer fast cheap breakfast and lunch options and they are conveniently close to the Westin Copley hotel. After checking out the unappealing breakfast bar I purchased a bagel with cream cheese and a plate of fruit and cottage cheese. My co-​worker braved it out and got the breakfast buffet and I cannot say he was too happy. The scrambled eggs were fine, but the french toast sticks were hard as a brick. I felt bad and almost offered him half of my bagel… almost.
One thing I have noticed on both of my visits is that the orange juice is incredible and it’s not overpriced like most restaurants. I highly recommend the baked goodies at Au Bön Pain, but I would be weary of the selection on the buffet.

ABP, yeah you know me! Yes, it is a chain. Yes, I go there out of convenience. Yes, I LOVE me some ABP. Good, healthy options, fresh coffee and open at 6AM. Plus, they are always friendly and it doesn’t seem forced.
Added bonus: Free Wi-​fi! What, what!

I love Au Bön Pain!!! It’s a great place to hang out and snack. Pastries and bread always look appetizing. My favorite is their corn chowder. But they didn’t have the corn chowder during my time of visit. Nevertheless they deserve 5 stars bc they make me drool. Can I call in and request corn chowder when I visit next time?

Fast friendly and great food what better way to start your day

It is what it is.
You want a fast sandwich/​cookie/​cup of soup/​bottled drink? ABP has that.
It’s pricy (I paid $ 8 for a half sandwich and smallest cup of soup available today), but it took me about 30 seconds to serve myself and get to the cashier.
If you want something quick and easy, check out ABP. It’s not a bad meeting spot either. I just wish it was a couple bucks cheaper.

Great, fast service. Very organized to handle busy times. Tasty baked goodies and the best pastrami egg sandwiches (especially if you add on some veggies).
Their salad station is also great — I like taking their pre-​made versions and modifying them to my liking. And the line is never long, even during lunch hour!

I pass Au Bön Pain everyday on my way to work and if I didn’t have time for breakfast at home i’ll grab a quick bite here. The muffins are good, and the chai is also a good bet.
Lately I’ve been trying to spend my money at restaurants that offer great food and service, but also offer a more environmentally sustainable dining experience. So I’ve been mainly eating at green certified restaurants, but unfortunately there are way too few in Boston, so unless I want to be eating at the same handful of places everyday, I’m trying to encourage my faves to think about becoming certified. Not just for me, but for other ppl who i’m sure care too. and ultimately for the environment.

EDIT: (July 13^th) I wrote the original review below yesterday and this morning I received a call from corporate and a call from the store apologising and the correct sandwich along with a $ 10 gift card was brought to my office at lunch.
Apparently this Au Bön Pain is the testing ground for the new ordering system. And they are still working out the kinks as well as training employees from other stores.
Though this doesn’t change my previous experience, I will be willing to give this Au Bön Pain store another chance in a couple weeks when they work out the kinks in their new ordering system.
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(ORIGINAL 2 Star Review)
The food here has always been decent but since they’ve switched to using an iPad to take sandwich orders instead of the paper menus it’s become a downright hassle to get food here.
The two times I’ve tried to order via the employee holding the iPad they’ve gotten my orders completely wrong. A process that would normally take 20 seconds now takes 2 minutes and involves standing really close to someone i don’t know. Definitely not visiting au bon pain unless I’m told the paper ordering method has returned.

Yes, this location occupies a tiny little corner of the food court that is impossible to navigate during lunch hours. Yes, I agree that the little balls of decorated dough on that tray probably cost $ 0.02 to make and yet they’re charging $ 2.49 for it. And yes, their «corn bread» is not the real thing. But, when i glance between this and the Taco Bell in the opposite corner, is it really even a choice?
Anyone that lives in Boston knows ABP, so I won’t even go into the quality of food. What sets this location apart, though, is the service. The manager is out there literally every day, taking orders, helping customers, even assisting with food prep if it’s insanely busy. If it weren’t for her, this place would be a mess, so be sure to thank her next time you order that sandwich.

Bön Pain.
Cute fluffy, rounds of puffed starchy delights offering blanketed versions of soothing evening fantasies.
My last night in Boston kept me driving around and I ended up walking around and enjoying the brisk cold wind whipping around my face. It sucked the moisture, leaving my skin feeling like weathered glass.
Au Bön Pain called me out since I was craving tea. Not starch.
My litt bun. That’s right, I ended up purchasing a bun with my hot black tea. Okay, fine. I have an obsession with the term «hot bun» since I was reciting «hot cross buns» from childhood nursery rhymes. It was a Pecan Roll.
In addition to breakfast items, they have a great menu that might be indicative of La Bou in California, although a better variety of items. Soups, sandwiches…
Now I wish there were some of these in SF.