Ventura Transit System

This is the first time I have written a negative review.
Called to get info on the cost of a private van to LAX. The person who answered the phone was very nice and helpful. She asked how many people and how many stops. I didn’t really think about stopping to pick up other family members. She said it’s only $ 10 for each additional stop. Because the stop we would need was in Santa Monica I made a point of saying so thinking additional fee would be more. She said no it’s just $ 10. I needed to confirm with my family so I said I would call back. Called back to make reservations. I was transferred to Paula. As I was giving her our info she tells me that the additional pick up would be $ 20. Told her I was quoted $ 10. She said because it was out of area it’s more. I said I mentioned SM and was still quoted $ 10. In a rude voice «I don’t know who you talked too. Do you have a name? «I said no but it was the person who answered the phone I recognized her voice. She told we, with an additude, well they don’t know, it’s $ 20. In stead of saying I’m sorry you were given the wrong information and honoring the price. The next thing that came to my mind was are they now going to change the cost on the first pick up of $ 175 so I asked if I could talk to the manager. And with more attitude she said she was. I said I changed my mind and she said well that’s fine. I then said I think I will review in Unilocal.She said you do that. It wasn’t the additional cost that was the problem but her attitude. It gave we little confidence in the over all service we would recieve.

The all time worst taxi service I have ever experienced. I have been waiting over a hour and half for a taxi that picked up the wrong people and left me in the parking lot. With out calling me when he arrived. I’m going to sleep in my car because of this horrible taxi service. Note I have a hotel room 4 miles away that I’m still going to have to pay for. So if you want to be stranded in a random parking lot drunk not able to drive call this taxi service and they won’t help you

I called this company to schedule a cab pickup 30 minutes prior to when I needed them. I confirmed twice with the dispatcher that they could be there because I had an extremely time sensitive appointment, and could have easily called another company if they could not make it.
10 minutes after the agreed upon arrival time, no cab to be found. I called the dispatcher, who claimed that the driver «did not hear the dispatch» and would be there in Another 10 minutes. 10 minutes later, I finally get a call from the driver ASKING ME FOR A CROSSTREET. I was already 20 minutes late and he didn’t even know how to find my house! The driver missed my pickup time by half an hour, never even would have shown up had I not called back.
Needless to say I was extremely late to my appointment, which cost both time and money. Completely unprofessional and unacceptable.

Used VTS for my wedding, they where awsome!!! They worked with me and my wife to get all of our guests to and from LAX and from the hotel to the venue. The price was just right and the attention to customer service was excellent. As a treat they threw in their WINE TOUR!!! Yes, for all you wine lovers out there they even have a very fun and elegant wine tour around several of the local vineyards and stopped at a cute little local resturant for a meal. It was the prefect end to our special weekend!!! My wife and I have gotten their Wine Tour Package as a gift for her parents as well… the cost was unbelievable for the quality and inclusiveness of this tour. Well worth every penny!!! Hope this helps :)

Worst service ever. Waited 30 min for a car that was never even ordered in the system. Then in turn had rude service and not at all apologetic. If you need a ride. Don’t ever count on them!