AT&T

I go out of my way to go to this location. The manager here is awesome and extremely helpful. I’ve had several questions and concerns and he’s walked me through every time. If something looks incorrect he reviews it throughly to make sure my bill is accurate. The store itself is always clean and tidy which is important to me. The other sales reps are also extremely friendly. Definitely a great experience! Also, I had to add a line to the new promotion AT&T is offering and I needed a lot of help understanding how it worked. The amount of patience the reps had were fantastic.

Worst customer service & business ever. I have had issues with this location in the past so I normally go to Ross Park Mall location, a 5 Star store. I went in to add a tablet to an account. I was told it was free to add the tablet and would only cost me an extract $ 100^th a month. Can you say, B*** S***! Upon paying my next month Bill on time like I normally do, I checked my account and I had a Bill for $ 395. The people at Butler Commons set my tablet up as a new line if service. (probably to meet a sales quota) then, I was charged a fee for adding the tablet in which I was told I would not be charged and I was paying for $ 150plan they set up on the tablet which was the same family share value plane I was already on. After 45 min of back n worth they told me what I told them and assured me they fixed the issue. But wait they still wanted me to pay the bill the messed up. My Bill was $ 150. A month it was supposed to be +$ 10 For the tablet so $ 160 something with tax, the manager Of the store who was a liar, and his associates that lied to my face thought I’d be dumd and still pay this $ 395 Bill,. Then they only wanted to credit me back $ 90. They only partially admitted they made mistakes I told them I wanted the district managers name an number and he said I could leave and got nasty with me and threw me out of the store. He lied to my face, contradicted when I asked him question, and ripped off my money. This store has fraud crocked people working here.
I called customer service, after I left and filed a formal complaint, the customer service Supervisor said she saw the stores error and credited back my account.
Butler Commons is the worst Go to target for At&t if your in Butler. Or be smart and drive to the North Hills Ross Park Mall Location. They know how to respect customers and give better service then butler

Just called AT&t customer service about my data usage, probably one of the dumbest person I have dealt with in my life, my god!!!