Valley Pools & Spas

Absolutely rude owner.
The first time I went in looking for parts, I was told the hose I was looking for was not available and that non of the options would work. I bought two other hoses to replace the return and intake lines, but still needed one for the section between the pump and filter.
When I went back in, I was told that the hoses that I previously bought would work fine between the pump and the filter and was told that «it’s all the same pressure» when I asked about the fact that last time he told me it wouldn’t work.
Got home, installed the hose, and less than 12 hours later the pump stopped working. I checked all the breakers, the outlet and the intake to ensure nothing was clogged, and called looking for some answers.
Larry the owner was very rude and confrontational when I asked if he was going to cover any of the cost to repair or replace the pump, as it’s clearly the hose that caused an issue considering it was working JUST FINE for the previous month and a half with the other hose.
I will absolutely in no way shape or form do any other business with this company, and I urge you to do the same. Larry has NO personality, and NO customer service skills to speak of.

Rude customer service. Not helpful in the least when we asked questions. They’re somewhat condescending and argumentative. When we provided them with measurements of our tank the guy was insistant that they never made a 40 gallon one… then he looked it up… and to his surprise -«yeah, well I’ve never heard of that before». Really??? Also employees were just standing around when we asked for help to find something. They just sort of looked asked each other and pointed us towards «the back». Apparently everything they own is in «the back».
Weve had them open and close our pool a couple times now which was fine I guess but doing business with them in person is a different story. We will definitely take our business elsewhere from now on including our pool opening and closings.

CRAPPY customer service at this location! Might be understaffed but REALLY? Don’t return calls, leave you on hold for 10+ minutes without getting back to you. NO communication and not even an apology from the owner for the poor service. Yikes. I’ll take my business elsewhere.