The Connection

Specialties

We specialize in sales with upsells, customer service, lead generation, technical support and help desk services, e-​mail response and live web chat contact center services. Our goal is to provide the highest level of world class contact center service to our clients.

History

Established in 1981.

The Connection is a U.S.-based inbound contact center service agency that has repeatedly been rated by Customer Inter@ction Solutions Magazine as one of the «Top 50» service agencies in the country. We have also recently been distinguished as an MVP (Marketing Via Telephone) Quality Award recipient.

Our fully automated, state-​of-​the-​art contact center equipment and custom software enables The Connection to field thousands of calls daily for each client with a high degree of professionalism and customization.

We have the capacity to handle 100 million calls a year. This increased capacity provides our clients with the best of all worlds: superior quality, experience, and «hands on» service coupled with the advanced technical capabilities of the finest contact centers in the country.